4S caller ID issue with Verizon solved!

Discussion in 'iPhone 4S' started by njdevils1986, Nov 9, 2011.

  1. njdevils1986

    njdevils1986 Member
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    If anyone is having an issue with contact names not showing up during calls (number only) and you have Verizon as a carrier...issue is solved. If you look at your contact list and the numbers show up as 7325555555 not (732)555-5555 it's a roaming update issue. When receiving calls, only the number will show not the contact name. Just dial *228 and send...then option 2 and wait until it's complete. Wait about 3 minutes until the phone completes the update and then check your contact list. It should show the number correctly with area code in parenthesis. After Googling for a couple hours and no luck, I called the genius bar at Apple and they figured it out. Good luck!
     
  2. RoofMonkey

    RoofMonkey Genius
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    Thanks for posting that. Not a Verizon user myself, but it could be a big help to others.
     
  3. njdevils1986

    njdevils1986 Member
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    Thanks! Exactly why I posted it...if someone is with Verizon and having the contact name issue, just update roaming capability!
     
  4. Lilliane82

    Lilliane82 New Member

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    Excellent, it fixed the problem. I made 4 calls to Apple....two resets, deleted the account ..... Added the account, and last but not least searched the Internet when I stumbled on this article.
    Thank you!
     
  5. njdevils1986

    njdevils1986 Member
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    Glad it worked for you! Took me hours until an Apple expert gave me two choices...one of which was to update the roaming capability. I take it you have Verizon as a carrier?
     
  6. Lilliane82

    Lilliane82 New Member

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    Verizon , and former BlackBerry user. Jumped the BB ship after the last outage. My IT guys forced me into the 4S.
     
  7. njdevils1986

    njdevils1986 Member
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    Hope you like the iPhone, not to hijack the thread but I had a BB also...no comparison!
    Thank your IT guy!
     

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