A letter to Steve Jobs...

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Hawk

Genius
Gold
Aug 2, 2007
6,682
241
83
48
ATL
#1
...if I can ever find an email address on Apple's site to send it to. No wonder they don't support push email, they don't seem to even have businesss email for customers or support.
Anyway....



Dear Steve Jobs and Apple, Inc.
First I want to say kudos for the iPhone. It's a wonderful device and is definitely on the cutting edge of todays technology. Unfortunately, in some areas, it's not by that much. There are PDA's out there that can alternate between a stylus and finger and function very similar to the interaction of the iPhone.
That being said, none of them are as sleek or have the full browser capabilities that the iPhone has. Still, after careful evaluation and comparison, there are some areas the phone is severely lacking in that I, and I think I can say WE (as in the vast majority of iPhone owners), think NEED to be addressed to really keep the iPhone at the top of it's class as a revolutionary device. In many cases, these needs are nothing more than standard features from todays existing smartphones.

1) Push email/MS Exchange and or Blackberry push support
2) The ability to customize the springboard
3) Enable Bluetooth for photo, music and businesss card transfers as well as PC connection to use as a tethering device (not that it’s really necessary, but adds functionality)
4) Copy/paste (maybe start supporting Double-taps to enable highlighting. Tap and then tap, hold and drag to copy text.)
5) Themes
6) Customizable ring-tones and notification sounds. (new message, new email, new sms)- I want a different and distinct sound for each. This should be basic.
7) MMS Support (funny that my bill shows I have unlimited MMS on it, but I cannot use it with my iPhone…)
8) FLASH completely necessary for internet browsing. Many sites are entirely Flash.
9) JAVA - it's already partially on the phone. Go ahead and enable full support.
10) Battery life. Mine at least seems to be suffering a bit. There is already someone out there with replacement batteries that come with a 10 year warranty for anyone daring enough to pull their phone apart and replace the current one. They are also supposed to have better performance.
11) Installable programs -3rd party. Hacks have filled this void, but it’s still something severely lacking. This would also involve a scrolling springboard. Come on, this is supposed to be OSX, right? How about setting up the programs to scroll like the album covers under the iPod application?
12) Voice recorder. I record ideas for my comic strip, and this would be a great fuction so I don't have to carry another device with me.
13) More camera functionality – i.e. Video, zoom, low-light mode. In bright light or daylight, it’s great. That’s it. All other instances are horrible.
14) Uninstall option for unused programs )not core programs like the browser and such, but Stocks and You tube are two examples of icons I almost never use and would be happy to replace with something more productive for me.
15) Standard file transfer between PC/MAC and iPhone. I believe this is a necessity.
16) productivity software/Office Suite. We need to be able to work on the go.



That's what I came up with off the top of my head. I think it covers 90% of users needs out there- especially for those of us that surrendered our smartphones and PDA phones to join the iPhone revolution.
I really like my iPhone, but to be perfectly honest, besides the large touch screen, and internet surfing, my other phone (nokia 6620) offered more. And at $600 plus a 2 year contract, it's a little hard not to think that I might have wasted my money for a cool new toy, when what I was looking for was a communications/produtivity tool.
I am hoping that the next couple of updates will address some of the issues I mentioned above.

Thanks for listening.

Sincerely,

Hawk Pettengill
 

Hawk

Genius
Gold
Aug 2, 2007
6,682
241
83
48
ATL
#2
I actually tried just sending to Support@Apple.com and info@Apple.com.
Got automated messages from both. Info@Apple.com states "Please note: this email address no longer reaches Apple Store Sales Support".
At least it goes somewhere...


And for the record, before the hating starts, I really do love my iPhone. I just think for the money and trouble that customers have to go through, there are some things that are severely lacking that should be addressed and handled.
Read the list and tell me if you disagree, and why.
 

Silverado

New Member
Bronze
Jul 6, 2007
332
0
0
#3
Thank you.

However, IMHO, the list is too long and too heterogeneous to be taken seriously. Yes, everything on it is wanted by some people, but I think it would have bigger impact (to the extent that anything like this will have an impact) if it is focused on the most essential missing features today or if it separated the requests into different groups in descending order of priority.
 

aggieman

Zealot
Gold
Jul 6, 2007
4,053
85
48
Dallas, TX
#6
I actually tried just sending to Support@Apple.com and info@Apple.com.
Got automated messages from both. Info@Apple.com states "Please note: this email address no longer reaches Apple Store Sales Support".
At least it goes somewhere...


And for the record, before the hating starts, I really do love my iPhone. I just think for the money and trouble that customers have to go through, there are some things that are severely lacking that should be addressed and handled.
Read the list and tell me if you disagree, and why.
http://www.apple.com/feedback/iphone.html
 

Indy

Zealot
Gold
Jul 29, 2007
2,921
5
38
38
#9
...if I can ever find an email address on Apple's site to send it to. No wonder they don't support push email, they don't seem to even have businesss email for customers or support.
Anyway....



Dear Steve Jobs and Apple, Inc.
First I want to say kudos for the iPhone. It's a wonderful device and is definitely on the cutting edge of todays technology. Unfortunately, in some areas, it's not by that much. There are PDA's out there that can alternate between a stylus and finger and function very similar to the interaction of the iPhone.
That being said, none of them are as sleek or have the full browser capabilities that the iPhone has. Still, after careful evaluation and comparison, there are some areas the phone is severely lacking in that I, and I think I can say WE (as in the vast majority of iPhone owners), think NEED to be addressed to really keep the iPhone at the top of it's class as a revolutionary device. In many cases, these needs are nothing more than standard features from todays existing smartphones.

1) Push email/MS Exchange and or Blackberry push support
2) The ability to customize the springboard
3) Enable Bluetooth for photo, music and businesss card transfers as well as PC connection to use as a tethering device (not that it
 

rittchard

New Member
Bronze
Jun 30, 2007
59
0
0
#10
what I was looking for was a communications/produtivity tool.
Good letter, and I'd love to have all or at least some of the features you mentioned.

I did find this statement toward the end interesting. You were looking for a comm tool, someone else probably for an entertainment device, and someone else for a businesss device/PDA blackberry replacement, etc etc. Can iPhone be all things (or anything) to anyone/everyone? Is it really just a matter of the right software upgrades? I have my doubts. More pointedly, as I've questioned in other posts, I wonder if even Apple/Steve Jobs knows who they should be targeting at this point.