Albums Folders Disappeared

jalalawi

Member
Bronze
Apr 23, 2011
246
3
18
#1
All of a sudden the Albums Folders have been disappeared and I got this message stating that I don't have photos or videos by the time I have more than 6,000 photo and more than 250 videos!!!
 

Rafagon

Genius
Gold
Dec 7, 2011
7,566
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Miami, Florida
#2
All of a sudden the Albums Folders have been disappeared and I got this message stating that I don't have photos or videos by the time I have more than 6,000 photo and more than 250 videos!!!
What is the last thing you remember doing on your iPhone before this happened?
 

Ledsteplin

Genius
Gold
Oct 29, 2013
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Florence, AL
#3
Are you talking about on your iPhone? Are any photos and videos on your camera roll?
Go to Settings > General > Usage > Manage storage > scroll to Photos and Camera. Tap on it. Tell me what it says.
 

jalalawi

Member
Bronze
Apr 23, 2011
246
3
18
#5
Are you talking about on your iPhone? Are any photos and videos on your camera roll?
Go to Settings > General > Usage > Manage storage > scroll to Photos and Camera. Tap on it. Tell me what it says.
I can't see Usage under General!!
 

jalalawi

Member
Bronze
Apr 23, 2011
246
3
18
#6
Are you talking about on your iPhone? Are any photos and videos on your camera roll?
Go to Settings > General > Usage > Manage storage > scroll to Photos and Camera. Tap on it. Tell me what it says.
You mean General> Storage & iCloud Usage > Manage Storage then I scrolled to Photo and Camera it show that the total size is 16.8 GB
 

RoofMonkey

Genius
Gold
Jun 21, 2010
8,888
2,052
113
Florida
#8
All of a sudden the Albums Folders have been disappeared and I got this message stating that I don't have photos or videos by the time I have more than 6,000 photo and more than 250 videos!!!
You really need to offload a TON of photos & videos...
What size phone you have, memory wise?
 

jalalawi

Member
Bronze
Apr 23, 2011
246
3
18
#9
64 GB, why there is no warning stating that I have to remove some photos/videos. I have around 15GB of space.
 

Ledsteplin

Genius
Gold
Oct 29, 2013
4,831
988
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Florence, AL
#11
You mean General> Storage & iCloud Usage > Manage Storage then I scrolled to Photo and Camera it show that the total size is 16.8 GB
16.8 gb. That means you have a lot of photos on your phone. They're somewhere. Camera roll, photo stream.
 

jalalawi

Member
Bronze
Apr 23, 2011
246
3
18
#14
Do you mean the Folders will show up if I delete some of the photos? The Apple advised me to rest the iPhone to Factory settings and then to restore the backup but I feel it will not work because this defects are copied to the backup and after restoring it will be transferred back to the phone!!!!
 

Ledsteplin

Genius
Gold
Oct 29, 2013
4,831
988
113
65
Florence, AL
#15
Do you mean the Folders will show up if I delete some of the photos? The Apple advised me to rest the iPhone to Factory settings and then to restore the backup but I feel it will not work because this defects are copied to the backup and after restoring it will be transferred back to the phone!!!!
There's not really any way for anyone else to know. We can't see your phone. We don't know what all you have done. Are you referring to photo albums in your photos app? Were you using iCloud Photo Library? Photo Stream?
The fact that you have photos showing in Settings tells me they are there somewhere. Deleting photos won't bring albums back. If you can't figure it out, I suggest calling Apple Support.