Any other AT&T stores have their server crash while selling iPhones?

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vrsc

Member
Bronze
Jun 22, 2007
204
0
16
Orlando, Fl
#1
I went to the Apple store and had 3 other friends at different AT&T stores and they all called me about the same time telling me that the AT&T stores server crashed and held up the sale of the iPhones? It took as long as 1 hour to get thing back up and running. This is in the Orlando area!
 

Platinum

New Member
Bronze
Jun 27, 2007
198
0
0
#3
I don't know that the server crashed but they had MAJOR problems. Everyone in line was going nuts because it took about an hour to get 10 people out the door. Some people were the first in and they were still in there an hour later because of computer problems.
 
Jun 28, 2007
24
0
0
#4
I was number 4 in my line and it took me almost an hour to get out because of the server crash. Then they couldn't get the code to give me to put in iTunes to bypass the credit check.

Now I wait for the activation email.
 

latinnftl

Member
Bronze
Mar 19, 2007
61
0
6
#9
another reason windows sucks . windows machines killed iPhone sales. at att stores .

Happened in Ft. Lauderdale too. We also had a shooting in the parking lot and at one point all of the customers, including your's truly, was on the ground of the ATT store. They arrested four folks, two who had just been told that ATT needed a 300 dollar deposit :)
 

3dg

New Member
Bronze
Jun 8, 2007
49
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0
#10
So stupid. Why they feel the need to do credit checks. I bought at Apple. Was in and out in less than 10 minutes, with a stop by the accessory counter to make an additional purchase.
 

vrsc

Member
Bronze
Jun 22, 2007
204
0
16
Orlando, Fl
#13
wow, didn't know it was so wide spread! since it rained here and was so muggy and hot, Apple store in the mall was the way to go. They treated every super and great!
 

malikona

New Member
Jun 29, 2007
2
0
0
#14
credit check crash

here's my take on what happened (same crash during credit check for new att customer in frankfort, ky) - AT&T and Apple BOTH had their servers/networks running and working full-steam, tested and ready to run full capacity. the credit bureaus, though, or whatever 3rd party system att used to perform credit checks, crashed under all the requests coming from the same network at the same time. as far as new credit checks go from a single point source, this was probably an unprecedented event. i would not blame either att or Apple, except perhaps for an oversight of this problem.

moreover, att sales reps from around the country are going to be PISSED about this, because running credit checks to sign up new customers in the store is how they make their commissions. when the reps in my store realized that they were not going to be able to perform checks but instead would have to just "sell them out" directly, the mood went from elation to straight-up frowns all around. they had all expected to make bank on this day by signing up new customers - which is where they make the big commission - but instead they ended up having to just sell the product and let att corporate do the checks online.

while they did not have to perform the checks in the store, this possibility of making major commissions was a big part of the sales reps' excitement about this event. they will be pissed, and rightfully so. Apple employees get free iPhones, we get ours and our service (eventually), and att reps have to work till 10 pm with nothing to show for it - plus they can't buy iPhones for like two more months. att employee morale is going to take a big hit on this one.
 

ProductProFresno

New Member
Bronze
Jun 7, 2007
44
0
0
#15
So stupid. Why they feel the need to do credit checks. I bought at Apple. Was in and out in less than 10 minutes, with a stop by the accessory counter to make an additional purchase.
Its standard O.P. for new customers. If you don't do it at the store, go home and you need a deposit, you wasted a trip, and have to go back.
 

malikona

New Member
Jun 29, 2007
2
0
0
#16
they ended up not credit checking me at the store; i activated at home and i did not need a deposit. are you saying that if you don't credit check at the store you will have to go back and make a deposit always, or just that if you need a deposit you've wasted a trip? my credit check went through just fine without the att store.

Its standard O.P. for new customers. If you don't do it at the store, go home and you need a deposit, you wasted a trip, and have to go back.
 

ProductProFresno

New Member
Bronze
Jun 7, 2007
44
0
0
#17
they ended up not credit checking me at the store; i activated at home and i did not need a deposit. are you saying that if you don't credit check at the store you will have to go back and make a deposit always, or just that if you need a deposit you've wasted a trip? my credit check went through just fine without the att store.
If you pass on the credit check as a new customer, and it turns out that you fail or whatever determines you require a deposit, you will have to go back, or just to an att store and pay that deposit. was that a better explanation? Sorry, I'm beat after today, but just trying to help some more customers on here with answers, if i can.
 

Juniaz

New Member
May 22, 2007
10
0
0
Boston
#18
I don't know that the server crashed but they had MAJOR problems. Everyone in line was going nuts because it took about an hour to get 10 people out the door. Some people were the first in and they were still in there an hour later because of computer problems.
Yes, I was one of those people! I was at the beginning of the line and by the time I left the line was pretty much gone :(. But it was worth it!