App Store allows new purchase, but won't update existing apps?

Discussion in 'iPhone' started by Fred78, Oct 20, 2011.

  1. Fred78

    Fred78 New Member

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    Hello all I am having trouble connecting to the istore to update apps but it allows me to make purchases. This all happened when I created a new Apple ID and password. I can update in my computer but not on phone. Can you help with this one it's got me going. Thanks.


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  2. Bennyboy

    Bennyboy Genius
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    Have you tried signing in with your older Apple ID? It might be something to do with the fact that these purchases are tied still with your older account.
    Try that, if it doesn't work you might want to shoot them an email and whatever it is they will be able to tell fix it.
     
  3. Fred78

    Fred78 New Member

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    No I haven't so I should try my old Apple ID and password? Am I going to have to do this all the time? I will try it and I'd no luck than I will contact Apple. This just started to happen and it's driving me nuts.


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  4. Bennyboy

    Bennyboy Genius
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    Yeah, try that first, and if that doesn't work contact iTunes customer service, they usually respond within the first 24 hours.
     
  5. Fred78

    Fred78 New Member

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    Thanks again will try now.


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  6. Bennyboy

    Bennyboy Genius
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  7. Fred78

    Fred78 New Member

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    Thanks I really appreciate your help


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  8. Bennyboy

    Bennyboy Genius
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    No problem, I know the frustration.
     
  9. Rugaby

    Rugaby Genius
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    Hence his face.
     
  10. Bennyboy

    Bennyboy Genius
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    No kidding!
     

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