App Store "Upgrade All" Grayed Out

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Lon

Evangelist
Gold
Jun 5, 2010
2,946
132
63
Alaska
#1
Have a friend with iPhone 4S, running iOS 7.0.2. While in the App Store, about 4 or 5 Apps are shown as requiring an update. However the "Upgrade All" button at the top is grayed out and unresponsive. When she clicks on a individual upgrade for each App, the App in question opens.
Any ideas what may cause the Upgrade All button to gray out?
 

Europa

Moderator
Senior Moderator
Dec 12, 2008
28,365
5,505
113
Utah
#2
It might just be a glitch. Have her try a hard reset. If that doesn't work, have her log out of the App Store, reboot and then log back in.
 

Europa

Moderator
Senior Moderator
Dec 12, 2008
28,365
5,505
113
Utah
#6
I've never had that problem on a jailbroken device, either, but I have heard of it happening to others - stock and jailbroken. A lot of bugs only affect a small percentage of users. Software is weird like that.
 

Europa

Moderator
Senior Moderator
Dec 12, 2008
28,365
5,505
113
Utah
#7
What iOS version you on?
There's discussions on here somewhere of other people having this same issue.
iPad on 7.1.2 no problem
iPhone on 7.0.4 I have this same problem
No plans to update to 8.1 and rejailbreak? The window is still open, but it will slam shut and get sealed soon - probably in a couple days.
 

RoofMonkey

Genius
Gold
Jun 21, 2010
8,856
2,047
113
Florida
#8
No plans to update to 8.1 and rejailbreak? The window is still open, but it will slam shut and get sealed soon - probably in a couple days.
Didn't really like all the problems I was hearing with iOS 8.x lately
But I guess I just may have too for kicks. Not worried about the app update issue really. I turn the auto update on and off as needed lol
 

Lon

Evangelist
Gold
Jun 5, 2010
2,946
132
63
Alaska
#9
Thanks all. Not jail broken. Tried everything but logging out and back in to App Store. Will try that tomorrow and see if the issue still persists.
 

Kriss

Zealot
Silver
Jun 8, 2008
598
121
43
Cape Cod
voyager01.deviantart.com
#12
Thanks all. Not jail broken. Tried everything but logging out and back in to App Store. Will try that tomorrow and see if the issue still persists.
I don't think signing out and back in will solve this. I recently had this issue as well and the workaround was that I could click on the individual app icon that needs to be updated. From there I could actually hit the update button and then it asked me for my iTunes password. At that point somehow I recognized that my associated payment method on the app store had expired and was no longer valid. When I went in and corrected that, the update all button was no longer greyed out.