Apple Music offline listening

Discussion in 'iOS Software' started by Mthoroughbred, Aug 23, 2015.

  1. Mthoroughbred

    Mthoroughbred Contributor
    Silver

    Joined:
    Dec 16, 2008
    Likes Received:
    92
    I download the songs and or albums in Apple Music for offline listening and they do download. I can tell cause I see the little phone icon on the song or album I download. The problem that I'm having is that once in a while the songs or albums I download for offline listening aren't downloaded anymore and I would have to redownload again. Has this happen to anyone else and if so why is it happening?
     
  2. Europa

    Europa Moderator
    Senior Moderator

    Joined:
    Dec 12, 2008
    Likes Received:
    5,430
    Since it's a new service, Apple Music still has some bugs that need to be fixed. There isn't much that you can do other than download the songs again and wait for Apple to fix the current problems and make the service more reliable.
     
  3. Ledsteplin

    Ledsteplin Genius
    Gold

    Joined:
    Oct 29, 2013
    Likes Received:
    939
  4. DomePatrol

    DomePatrol New Member

    Joined:
    Dec 11, 2013
    Likes Received:
    15
    Sorry for bumping this old thread, but I just experienced this on my iPhone 6. I had songs downloaded onto my phone and have listened to at work. We have no WiFi and I don't want to eat up my data on streaming music all day at work. Yesterday, I noticed that the little phone icon next to the songs on my playlist was missing and at the top of the screen had the download cloud. Is this a common problem? I have subscribed to the Family Plan so that my wife and kids can each have their playlists. Does anyone know what caused me to lose my songs?

    Thanks!
     
  5. Europa

    Europa Moderator
    Senior Moderator

    Joined:
    Dec 12, 2008
    Likes Received:
    5,430
    Enabling iCloud Music Library through Apple Music can unsync some of the songs from the device. You'll need to re-sync them.

    1. Connect to iTunes and turn off iCloud Music Library on the phone and in iTunes. Leave them off for now.
    2. Unsync all of your music.
    3. Resync all of your music.
    4. Sync your playlists.
    5. Test to make sure the music plays in airplane mode and check to make sure all of your music is there.
    6. Toggle on iCloud Music Library on your phone and in iTunes. Give iTunes some time to upload your music that they don't sell.
    7. Check to make sure your playlists are on the phone and that your synced music plays on airplane mode. There should be a phone symbol to the right of the song if it is downloaded to your phone:
    [​IMG]
     
    • Informative Informative x 1
    • List
  6. Kadelic

    Kadelic Genius
    Gold

    Joined:
    Jan 4, 2010
    Likes Received:
    1,616
    Apple has become increasingly inept while continuing to release subpar products. I thank god I never went with Apple Music for more more than a couple weeks into the initial trial period. If they haven't ironed it out by now, what are the odds? Having to jump through all those hoops to rectify an issue like that, especially if you have a large music library, is not something to just shrug your shoulders at IMO. What a joke.
     
  7. DomePatrol

    DomePatrol New Member

    Joined:
    Dec 11, 2013
    Likes Received:
    15
    Thanks for your help. I wound up just downloading the songs, or most of them, again overnight on my wifi at home. They seem to be working again. I've read quite a few complaints about Apple Music, but this is the first problem that I have run into. If I have more problems, I may have to look for something else.

    Thanks again for your help!
     
  8. Ledsteplin

    Ledsteplin Genius
    Gold

    Joined:
    Oct 29, 2013
    Likes Received:
    939
    We should hopefully hear news of a major update of Apple Music at the WWDC. Maybe some of the issues will be addressed in iOS 10.
     

Share This Page