- Dec 13, 2011
Exactly a week ago I received my new iPhone 4s in the mail, ordered from AT&T. Immediately noticed the battery drain problem - about 50 percent in two hours. Apple care tried to fix the problem this past weekend and couldn't. They made an appointment at an Apple store, where diagnostic equipment showed the battery was basically useless. Without asking me, they agreed to swap the phone out but not before assuring me that it was a brand new phone after I specifically asked to make sure I wasn't getting a refurb. As I was searching the phone today, I found that the lifetime call-use on the phone of 33 days! A call to Apple Care confirmed my suspicion that this is likely a refurb. If the guy at the Apple Store had been honest with me I could have taken the phone back to AT&T since I'm still within the 30-day return period and swapped it out for a new phone. I called the store to ask if they would replace the phone with a new one and the manager said no. I called Apple Care with the same request and they essentially said I should be happy to have a phone at all. So after spending $328 on a new iPhone a week ago I'm left with a 4S with battery life no better than my 2-year-old 3Gs, with a settings app that appears to crash every other time. Wondering if anyone else has had this experience and what you've been able to do about it, if anything.