Apps won't install?

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Oct 27, 2008
1
0
0
#1
okay, so i have two apps (1 free, and one purchased) that won't install. they sit there with the "waiting..." prompt under the transparent icons. i try to uninstall them, but it won't give me the little "x" on the app when i hold it down. they won't show up in iTunes when i sync. i don't know what the problem is and i would like to resolve it.
 

Sharunda

Genius
Gold
Jun 16, 2008
4,987
1,085
113
One Horse Town, New Jersey
#2
1st. I'm no expert and I'm trying to help.

It sounds like you are purchasing the Apps on the iPhone. If you are, you may want to try to sync your phone. Go to the Apps area and log on to your Account. Once you are there, check out and see if they show up under recent purchases. If they do call Apple. I always call the 1-800-694-7466 number and there are a ton of promps but you will want Technical Support and you will want to speak to someone and I know that is number 5. I'm sorry I don't know all the prompts. The machine will ask you questions and eventually you will get to the prompt where you can chose "other" and that is #5.

My husband and I had a similar problem, but there was a problem on Apple's end. They messed up our account so bad that they gave us five free song downloads. It did not matter what we did we couldn't download, not only through the iPhone but also through iTunes and we kept getting charged for stuff and we had iTunes cards. It took a week, but they straightened it out and credited us and gave us five free songs, well, really, my husband got the songs.

Definitely call them. If you want to give it another go, try to sync and purchse the songs straight off of iTunes. If it is successful, call them and tell them what happened and that you will need a credit if they have charged you already.

Oh, and one more thing. If you use a lot of your minutes on hold and speaking with Apple Tech support, call AT&T and get that time credited back to you. My husband and I had 368 miutes credited back to us when we had our problem.

I hope this helps a little. GOOD LUCK! And don't be discouraged. I know it's annoying and disappointing when sh*&$t goes wrong, but this can be fixed and all will be right!
 

kevroc

New Member
Bronze
Jul 16, 2008
43
0
0
#3
What apps are they?

I ALWAYS have a problem with Airshare, whenever I try to update it the app just hangs at installing, and then I get the problem you have, the app is there disabled looking and no X on it. If I turn the phone off/on sometimes that helps or reset by holding sleep/home button together. It appears that upon bootup Apple does some housecleaning which can help. I know my boot time was forever after that happened, but once back up it was fine. Another time I had to delete the app from iTunes and reset the phone so no trace was on either device, then I started over. This last Airshare update (yesterday I believe) I actually had to ssh in to my phone (it's jb'd) and remove my airshare folder....

Good luck...
 

christoph

New Member
Oct 10, 2009
2
0
0
#4
So, I tried to download two games from the app store(both of which were free) and now they're stuck in the waiting stage. What gives? I would just delete them now, but I can't because on my phone and in iTunes, it doesn't give me the little X in the corner of the app to delete it.

What do I do? Worse comes to worst restore it?

Much thanks for any help! :)
 

nmrasd

New Member
Bronze
Mar 23, 2008
29
0
0
#6
Yes Apple store has a problem these days. same thing happened to me, but after I restart my device, it started downloding the app that was stuck in wating mode. although, there were app called papaya pro, now it is missing from the store! weirdo app store!
 

Gabi83

New Member
Jun 29, 2010
1
0
0
#7
Hi, well i had the same problem and tried to find more about the problem and i have seen another post where it was suggested that i could try to swhich off the phone, which i did and when i turned it on again, the apps started downloading... so try to swhich it off before u call the support. it worked for me.. :)
 

bronxaccents

Member
Bronze
Sep 6, 2007
60
0
6
New York City
#8
i just downloaded the navigon app ($50) and it is stuck on "loading". its been like that for the past hour, i cant delete it to re download it or anything. I tried turning off my phone, that doesn't work, it just tries to pick up where it left off (loading). I don't know what to do. can someone please help
 

Krunk83

Zealot
Gold
Jun 28, 2008
4,605
10
38
#9
You've tried holding it down and deleting it i assume? Try hooding the home button and sleep button until the phone turns on and you see the Apple logo. Also, make sure you are connected to the internet somehow.
 
Nov 24, 2010
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#12
Gabi83 - spot on. I had same problem and simply took Gabi's advice and powered down the iPhone. At re-start, the apps were on and operational.
 
Jan 13, 2010
16
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#13
How can I get rid of an app which is not downloading? I tried to d/l facebook from appstore (on the iPhone) and got a grey icon with "waiting" underneath. Now i cant get rid of the grey icon, when i hold till the icons wiggle, i don't get a cross at the corner.
 

Maketso

Member
Silver
Jul 17, 2010
811
0
16
#14
This has happened to me before. I can't remember exactly what I did. I may have just turned the phone off and then back on. Or I did a reset. Press the sleep and home buttons at the same time till the Apple logo comes up. Ignore the slide to power off message.
 

Lon

Evangelist
Gold
Jun 5, 2010
2,946
132
63
Alaska
#15
This has happened to me before. I can't remember exactly what I did. I may have just turned the phone off and then back on. Or I did a reset. Press the sleep and home buttons at the same time till the Apple logo comes up. Ignore the slide to power off message.
If that doesn't work, go and download the same App in iTunes and then sync your phone to it.
 

Jmarsh5

New Member
Dec 3, 2010
9
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#16
Both work. Either turning phone off and back on or downloading from iTunes then syncing. Good either way.


Sent from my iPhone using iCafe app
 

iphonewarrior

Moderator
Moderator
Apr 11, 2008
13,847
700
113
#17
If it still doesn't work, plug the phone into your desktop and lunch iTunes. When iTunes has loaded, click 'Store' at the very top, then click 'Check for Available Downloads'

iTunes will now check for any outstanding applications/music/video's and download them.
 

Maketso

Member
Silver
Jul 17, 2010
811
0
16
#19
Thanks everyone. I downloaded the app via iTunes and it worked ok when i synced.
That's also a good solution when you try to download a really big app and your phone can't handle it. I went through a long drawn out process of restoring, syncing, and putting all my apps back in folders when I tried to download Harry Potter's spells (100 Meg +) before learning of this simple solution.
 

SeaJay28

New Member
Jun 24, 2010
5
0
1
#20
I just upgraded my iOS software to 4.3.1 and I tried updating an app and I get an error message telling me it couldn't find my Apple ID or my password was incorrect. So I restart my phone and reset my password but when I go back to the App Store to update that same app I get the same error message. What else should I try?