Back from repair in 2 days

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Aug 27, 2007
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#1
My iPhone was dropped off at FedEx for repair on Wednesday at 11:17 am. It was repaired and arrive back at my house via FedEx at 11:06 am on Friday. That is less than two day turn around. That is World Class service.
 

katra

Member
Bronze
Jun 26, 2007
229
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#2
My iPhone was dropped off at FedEx for repair on Wednesday at 11:17 am. It was repaired and arrive back at my house via FedEx at 11:06 am on Friday. That is less than two day turn around. That is World Class service.

what was wrong with it?
 
Aug 27, 2007
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#3
It took a swim in my washing machine. DOA at the Apple repair facility. I received a new or refurb. I'm guessing NEW because I can't find any scratches.
 

katra

Member
Bronze
Jun 26, 2007
229
0
18
#4
It took a swim in my washing machine. DOA at the Apple repair facility. I received a new or refurb. I'm guessing NEW because I can't find any scratches.

yeah thats, what i assumed....otherwise it probably would have taken them longer.

but that's cool, i cant beleave they cover water damage...do you have Apple care for it?
 

geordisjd

Zealot
Bronze
Jul 1, 2007
2,442
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#5
My iPhone was dropped off at FedEx for repair on Wednesday at 11:17 am. It was repaired and arrive back at my house via FedEx at 11:06 am on Friday. That is less than two day turn around. That is World Class service.
Are you sure it's YOUR iPhone? Do you have any way to recognize it? Did you know the serial number? My guess is that you have a brand new iPhone.
 

ahaxton

New Member
Aug 5, 2007
235
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#7
No it is not my original phone. Also, it is my understanding that Apple will be sending me a bill for replacing my phone.

What do you mean understanding Apple will send a bill? If you haven't paid for anything and they already send you a new phone, I don't think you have to worry about paying money.
 

Hawk

Genius
Gold
Aug 2, 2007
6,682
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#8
I dropped my iPhone off at FEDX/Kinko's on Thursday at Noon EDT, and they had it and were running tests on it but 7:50am this morning. The are replacing it and I have a tracking number as of 5:30 PM this evening. It's shipping overnight, so I should have it tomorrow. Fastest turn around I have ever seen from a company. Kudos to Apple!
 

Hawk

Genius
Gold
Aug 2, 2007
6,682
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ATL
#12
i received my iPhone back this morning (sat) at 11:00 EDT am after dropping it off this past Thursday at noon. Apple replaced my phone due to battery issues. Fast and prompt service.
 
Jun 26, 2007
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#13
i received my iPhone back this morning (sat) at 11:00 EDT am after dropping it off this past Thursday at noon. Apple replaced my phone due to battery issues. Fast and prompt service.
the turnaround time is good to here
but im curious to here about your experience will customer service and stuff about the battery issue, could you PM me about how that went because if i ever have trouble with my battery (which is my only concern) id like to know that i have a chance of it getting replaced instead of having to buy a new one
 

Indy

Zealot
Gold
Jul 29, 2007
2,921
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#14
That's really great to hear.

As far as getting a bill from Apple....did you not pay anything for your replacement? It just makes me wonder if you will get hit with that $250 I keep hearing people say they have to pay for another one.

Is water damage covered under Apple plan. Or any plan for that matter (state farm)?
 

Hawk

Genius
Gold
Aug 2, 2007
6,682
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ATL
#15
no, I didn't have to pay for my replacement. If they diagnosed it and found no problem, then I might have been responsible for paying for the dianosis. It's in the warranty fine print.
As far as water damage or any other "severe trauma" accidentally cause by user, I think that the warranty does not cover it- which is why it's a good idea to get insurance on the phone. That way, if something does happen and you get charged, you can get re-imbersed from your ins. company.