Bad luck

Kobel1up

Contributor
Bronze
Mar 14, 2012
153
31
28
Eastern Ohio
#1
So I’ve had an iPhone since the iPhone 4 and never had this happen. I received my X last Friday. Had it in my pocket and it slipped out landed face down and cracked the screen.
I have insurance, but it’s on back order and no word on when it will be available.
I don’t know if new Apple products come with Apple care or even if they do will it cover a screen.


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shutter13

Evangelist
Gold
Jan 8, 2009
2,201
144
63
#2
Apple care plus covers accidental screen damage with a deductible. However, Apple care Plus is an add on feature you have to buy.
 

Kobel1up

Contributor
Bronze
Mar 14, 2012
153
31
28
Eastern Ohio
#4
I would purchase it now, but that’s kinda cheating. And I’ve looked into having it serviced at an Apple store.
Screen replacement at Apple is 279 and my insurance deductible is 200.


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Kobel1up

Contributor
Bronze
Mar 14, 2012
153
31
28
Eastern Ohio
#7
It’s 29 dollars with Apple care plus.
I saw that pricing, but since the screen is cracked now buying AppleCare + is 200 plus the 29 bucks. And they could see I bought the coverage after it was cracked and then not fix it. I will call and ask about options.


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Docd

Contributor
Silver
Oct 16, 2011
651
66
28
#8
I️ have see Apple store employees let a person buy Apple care plus when a phone has been brought in damaged but still within the 60 days. Can not guarantee they will do this but they do have a lot of wiggle room to make customers happy.


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Kobel1up

Contributor
Bronze
Mar 14, 2012
153
31
28
Eastern Ohio
#9
I️ have see Apple store employees let a person buy Apple care plus when a phone has been brought in damaged but still within the 60 days. Can not guarantee they will do this but they do have a lot of wiggle room to make customers happy.


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I thought about taking the chance on that. I hope the digitizer isn’t effected. Everything seems fine and the crack is up by the ear speaker, but it missed the front camera. I’ll be close to an Apple store next week.


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Kobel1up

Contributor
Bronze
Mar 14, 2012
153
31
28
Eastern Ohio
#11
I called the Apple support and they basically said it would be 279 to get fixed. That doesn’t mean at an Apple store they could do something different. But for 200 I can get a new phone through Verizon insurance. The phone works fine just has a 2 inch crack at the top.
I did tell them I was displeased with the fact how easy I am seeing these screens crack. I read one article saying they are the easiest to crack.


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Baller

Member
Bronze
Mar 4, 2016
54
16
8
#12
I called the Apple support and they basically said it would be 279 to get fixed. That doesn’t mean at an Apple store they could do something different. But for 200 I can get a new phone through Verizon insurance. The phone works fine just has a 2 inch crack at the top.
I did tell them I was displeased with the fact how easy I am seeing these screens crack. I read one article saying they are the easiest to crack.


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Was it in a case or did you have some kind of screen protector? I doubt apple cares you were displeased. I’ve never broken a screen and I’ve had every phone since the 3
 

Kobel1up

Contributor
Bronze
Mar 14, 2012
153
31
28
Eastern Ohio
#13
No screen protector but a case. Just how it landed is how the screen touched. I’ve had pretty much every other iPhone made. 4,5,6+ and 7+ dropped each of them on asphalt, tile floor, at work. Never broke a screen. The 4 and 6+ didn’t have a case on a couple of the times. I’ve only chipped the 4 and minor scratches to the 6+.
I know they don’t care about me and my opinion. And at this point I’m undecided on what to do after I get it replaced.


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Ledsteplin

Genius
Gold
Oct 29, 2013
4,804
982
113
65
Florence, AL
#15
No screen protector but a case. Just how it landed is how the screen touched. I’ve had pretty much every other iPhone made. 4,5,6+ and 7+ dropped each of them on asphalt, tile floor, at work. Never broke a screen. The 4 and 6+ didn’t have a case on a couple of the times. I’ve only chipped the 4 and minor scratches to the 6+.
I know they don’t care about me and my opinion. And at this point I’m undecided on what to do after I get it replaced.


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Sorry to hear. I always use a protective case. Some are not, they're just for looks. I usually go with the Otterbox. I have the Otterbox Commuter on my 6s Plus. It's not too bulky at all. I had one major drop on a linoleum covered concrete floor. Face down. No damage. I never use a screen protector, as they don't do much for drops.
 

Kobel1up

Contributor
Bronze
Mar 14, 2012
153
31
28
Eastern Ohio
#16
Well I spoke with my cell phone insurance company last night. They told me that since the iPhone X is on a large back order. If I purchase a new X they will pay all but the deductible. So I can get my phone faster. So I ordered another phone today.


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