Battery Problem and Apple's response...

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Fafafoooey

New Member
Bronze
Apr 26, 2007
120
0
0
#1
So I have had the iPhone now for 6 days and the battery is not lasting as long, even with WIFI and BT off, as I think it should. And it also does not charge fully, always showing the lightning bolt in the little battery icon in the upper right corner, even if the phone is being charged overnight.

Called Tech Support at Apple and told them the issue and how the battery is not lasting. They are sending me a service loaner phone, and I will send mine in the same box back to them. They will service it, then I can send the service one back. Normally they charge $29 for this service, but since mine is so new, they waived fee.

Kinda surprising how the battery is flaky like this, but this I do not blame on Apple, as they do not manufacture the battery, they just buy them to assemble into the device. Everything else works perfectly!

In any case, just an example of Apple's willingness to support the customer.

-Later.
 

TrippalHealicks

New Member
Gold
Mar 2, 2007
1,341
0
0
#2
So I have had the iPhone now for 6 days and the battery is not lasting as long, even with WIFI and BT off, as I think it should. And it also does not charge fully, always showing the lightning bolt in the little battery icon in the upper right corner, even if the phone is being charged overnight.

Called Tech Support at Apple and told them the issue and how the battery is not lasting. They are sending me a service loaner phone, and I will send mine in the same box back to them. They will service it, then I can send the service one back. Normally they charge $29 for this service, but since mine is so new, they waived fee.

Kinda surprising how the battery is flaky like this, but this I do not blame on Apple, as they do not manufacture the battery, they just buy them to assemble into the device. Everything else works perfectly!

In any case, just an example of Apple's willingness to support the customer.

-Later.
What number did you call? Maybe I can get one, to fix my dead pixel(s)?
 

SNICKA

New Member
Jul 4, 2007
6
0
0
#3
So I have had the iPhone now for 6 days and the battery is not lasting as long, even with WIFI and BT off, as I think it should. And it also does not charge fully, always showing the lightning bolt in the little battery icon in the upper right corner, even if the phone is being charged overnight.

Called Tech Support at Apple and told them the issue and how the battery is not lasting. They are sending me a service loaner phone, and I will send mine in the same box back to them. They will service it, then I can send the service one back. Normally they charge $29 for this service, but since mine is so new, they waived fee.

Kinda surprising how the battery is flaky like this, but this I do not blame on Apple, as they do not manufacture the battery, they just buy them to assemble into the device. Everything else works perfectly!

In any case, just an example of Apple's willingness to support the customer.

-Later.
You can also go to an Apple store and they swap it out for you, no questions asked
 

greeky83

New Member
Jun 27, 2007
14
0
0
#5
I feel like taking it and throwing it across the room!

Im so annoyed I was on the phone today from 2pm till 10:30 pm! and going to AT&T 4 times in between. When I plug it in it automatically just says account info and to enter current number...but I don't have that. So im talking to Apple and they said its atts fault. I talk to att and they say its Apples. I asked if I could just have my number switched so I can be"an existing customer" so I can finally activate it but they wont. I talked to about 10 people today back and forth. Att transferd me to Apple when I asked to speak to the manager. Wht the hell am I supposed to do? I waited so long for this phone...got screwed over in a scam (didn't get my money back...ended up paying AGAIN got it in my hands and now this! WHAT should i do? Please help me here
 

Mactech

New Member
Bronze
Jun 28, 2007
79
0
0
#6
Possible answer

I am a new AT&T customer…

This looks like something similar that happened to me. I waited overnight for my iPhone (8GB). I was the third person inline at an AT&T store. I received my phone and tried to hook it up and received an email that said my account information was incorrect.

I spoke with support on and off for about three to four hours that Friday evening and two hours or so on Saturday morning.

Here’s what I did: I went back to the AT&T store. The manager helped me out, he said that some of the information that was entered by the store personal was incorrect, DL exp date was 2099 instead of 2009 etc.

There was more to it than just that but you get the idea.

The store manager went and got me an old nokia phone and placed a new sim chip in it, program my new account information and said to log back into iTunes and follow the information on the screen. I did and it worked as an upgrade, it took me less than 10 minutes and I was up and running on my new iPhone. I took the Nokia back to the store.

Maybe they can do something like this for you.





till 10:30 pm! and going to AT&T 4 times in between. When I plug it in it automatically just says account info and to enter current number...but I don't have that. So im talking to Apple and they said its atts fault. I talk to att and they say its Apples. I asked if I could just have my number switched so I can be"an existing customer" so I can finally activate it but they wont. I talked to about 10 people today back and forth. Att transferd me to Apple when I asked to speak to the manager. Wht the hell am I supposed to do? I waited so long for this phone...got screwed over in a scam (didn't get my money back...ended up paying AGAIN got it in my hands and now this! WHAT should i do? Please help me here[/quote]
 

Fafafoooey

New Member
Bronze
Apr 26, 2007
120
0
0
#7
What number did you call? Maybe I can get one, to fix my dead pixel(s)?
go to http://www.apple.com/support/contact/
you will see a number towards the bottom of the page for requesting repairs: 1-800-275-2273

Even if you bought it at an ATT store?
Yes. Since it is an Apple product, if the problem is with the device, Apple will take care of it. Just explain the high level problem to the first person you talk to. Then that person will give you a case # and will forward you to the iPhone specialists department. Explain your case in more detail, give them everything step by step and do not rush through it. Chances are, if it is a hardware problem, they will send you the service loaner without charge, and service your phone.

Im so annoyed I was on the phone today from 2pm till 10:30 pm! and going to AT&T 4 times in between. When I plug it in it automatically just says account info and to enter current number...but I don't have that. So im talking to Apple and they said its atts fault. I talk to att and they say its Apples. I asked if I could just have my number switched so I can be"an existing customer" so I can finally activate it but they wont. I talked to about 10 people today back and forth. Att transferd me to Apple when I asked to speak to the manager. Wht the hell am I supposed to do? I waited so long for this phone...got screwed over in a scam (didn't get my money back...ended up paying AGAIN got it in my hands and now this! WHAT should i do? Please help me here
\

Well, it sounds like you need to port your number from another carrier, which you need to do through iTunes. In iTunes, when you go through the activation process, you have a choice to either get a new phone number or port your existing number from wherever. You then can choose to add to existing account, which it sounds like you don't have, or create a new account. It is very simple. Which part of the process are you stuck at. Honestly, it took me about 3 minutes from start to finish. Maybe post up a screenshot of where you are stuck.
 

Fafafoooey

New Member
Bronze
Apr 26, 2007
120
0
0
#8
Already received the loaner. All you do is put your SIM card in, then Sync with iTunes, selecting to restore from existing info and number, and your are done. They sent this loaner overnight and for SAT delivery. Apple is awesome with customer service! Great simple process.
 

Fafafoooey

New Member
Bronze
Apr 26, 2007
120
0
0
#9
Got my phone back from Apple. Well, in a matter of speaking. I sent this in with a faulty battery, they sent me a new unit. New in a box. Very happy. Gotta make sure this battery holds up, which I am pretty confident it will.
 

ATT*Mark

New Member
Bronze
Jul 7, 2007
273
1
0
#10
i bought my phone from AT&T, it was a 4 gig . brought it to Apple cause of the battery issues , and they exchanged it there on the spot no receipt needed , and i even upgraded to an 8 gig . i have no idea why you would send yours in over going into an Apple store and get a brand new one instantly.
 

Fafafoooey

New Member
Bronze
Apr 26, 2007
120
0
0
#12
i bought my phone from AT&T, it was a 4 gig . brought it to Apple cause of the battery issues , and they exchanged it there on the spot no receipt needed , and i even upgraded to an 8 gig . i have no idea why you would send yours in over going into an Apple store and get a brand new one instantly.
Well, I figured that the local store ran out, so I should try this. No biggie, they sent me a loaner before I shipped mine back. So I did not need to go to the store, I sent it out Monday (this past), and got it today (Wednesday). That is fast service, and not to mention, I was never without a phone.
 

mcnearcj

New Member
Bronze
Jun 21, 2007
55
0
0
#13
I'm going in on Friday at 9am for battery issues. The person on the phone said the tech had to look at it before an exchange can be made. I don't have more than 30 mins to waste in the store so I hope they exchange it right away.

I guess my question is.. Has anyone else had a tech look at their phone over battery issues? Also, did they take a long time to diagnose it or was it pretty much a no questions asked exchange?
 

ATT*Mark

New Member
Bronze
Jul 7, 2007
273
1
0
#14
what i did was write down my statistics when i got the battery at 20% popup. showed that to the guy at Apple, he plugged my phone in and said ok we will exchange it.