Battery replacement program from Apple

Discussion in 'iPhone 5' started by RoofMonkey, Aug 24, 2014.

  1. RoofMonkey

    RoofMonkey Genius
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    From Apple:
    Apple has determined that a very small percentage of iPhone 5 devices may suddenly experience shorter battery life or need to be charged more frequently. The affected iPhone 5 devices were sold between September 2012 and January 2013 and fall within a limited serial number range.

    If your iPhone 5 is experiencing these symptoms and meets the eligibility requirements noted below, Apple will replace your iPhone 5 battery, free of charge.

    https://ssl.apple.com/support/iphone5-battery/
     
  2. Ledsteplin

    Ledsteplin Genius
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    My 5 does not qualify. But I have no battery life issues either. I've been pleased with my battery, considering I use my phone almost non stop. :)
     
  3. RoofMonkey

    RoofMonkey Genius
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    Neither is mine, but just saw that info and thought is pass it along.
     
  4. Tomscave

    Tomscave Member
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    My phone is fine, but I entered my serial number and it says "our records show you've already had your battery replaced". I purchased the phone new and never had a problem with it.
     
  5. snowtrooper1966

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    ^
    Stranger things have happened.
    I took a buddies 4S in to Genius Bar a few months after he got it for a software issue, and they came out from the back saying warranty was void since it had been opened....

    My friend wanted to chuck it at the "genius's" cranium, but cooler heads prevailed and I did get them to swap it out under warrany.....
     
  6. Europa

    Europa Moderator
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    Are you sure it didn't say "it's not affected OR it has alreay been replaced"? That's what mine said when I checked. If you haven't had the battery replaced, it just means it's not from the bad batch.
     
  7. MoneyMaker79

    MoneyMaker79 Genius
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    My friend whose iPhone battery is beyond horrible, dying on a full charge without even using it, is unable to have her iPhone battery replaced. She at first said the website said that she's replaced the battery, but she hasn't. But she then said this.

    "It looks like Verizon gave me a bad phone. I don't even think it's been refurbished because refurbished phones come with a limited warranty and my phone has been out of warranty for 275 days. He thinks I was given a used phone with a bad battery."

    She says her phone isn't in the time frame.

    She then stated that it's probably not worth it as the iPhone 6 will be out in a few weeks.
     
    #7 MoneyMaker79, Aug 26, 2014
    Last edited: Aug 27, 2014
  8. Tattooed Alex

    Tattooed Alex Genius
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    Mine is eligible for the battery replacement. I purchased both mine and my wife's at the same time and her phone didn't qualify, but my battery is way worse than her battery.
     
  9. RoofMonkey

    RoofMonkey Genius
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    The iPhone 6 will probably be Announced in a few weeks. ( Sept 9th event ) won't be available for another month or so I bet.
     
  10. imutter

    imutter Genius
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    I don't have any 5's anymore only 5s's
     
  11. Ledsteplin

    Ledsteplin Genius
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    Why do you think they would wait a month to release the phone after the announcement? Or were you referring to the larger purported 5.5" model?
     
  12. MoneyMaker79

    MoneyMaker79 Genius
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    Most if not all iPhones were released 2 weeks after the event.
     
  13. RoofMonkey

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    Honestly, I'm not sure what I was thinking LOL
     
  14. MoneyMaker79

    MoneyMaker79 Genius
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    My friend would be super upset if they waited a month after the announcement. :p
     
  15. jmp316

    jmp316 Evangelist
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    With pre-orders starting later that week...

    My 5's (purchased on launch day) battery has been horrible lately and the phone is eligible for the battery replacement. Genius Bar appointment booked. I will be getting the 6, but hoping this will help with resale value. It'll be a brand new battery...
     
  16. Ledsteplin

    Ledsteplin Genius
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    10 days last year.
     
  17. MoneyMaker79

    MoneyMaker79 Genius
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    That's awesome. :)
     
  18. koko

    koko New Member

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    thanks, my iphone is eligible
     
  19. EverythingApple

    EverythingApple Evangelist
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    Mine is ineligible. :(
     
  20. BeLikeTee

    BeLikeTee New Member

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    I've been bitching about my iphone battery for weeks to anyone that'll listen. So glad I'm eligible.

    Now I don't feel like I HAVE to get the i6.

    A brand spanking new battery could take me 2 more years. Yay!

    ...unless there's an update that eats battery life.


    Sent using iCafe app
     

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