Big Bummer...

Zanthe

#apple
Gold
Aug 9, 2007
2,638
322
83
#1
Well today was the day my iPnone 5 arrived and my wife's too.

As I said I was going to do I brought the unopened phones to the AT&T store and opened them in front of the CSR. First my phone -- SCRATCHED. I rejected it.

My wife's phone was OK...one very tiny, tiny little imperfection that nobody is going to see.

So after wating about 24 days total they had to re-order mine and told me 14 days. Damn it. I was totally worried this would happen. The rep tried to talk me into a White Phone but I really just don't want a white one.

Pretty disappointing. They have some serious quality control issues but it looks to me like it's virtually impossible to get a 100% pristine black model. The materials used are just very prone to nicks and scratches. Who knows I may end up with a white one in the long run if the next black one comes in scratched.
 

Prozium12

Contributor
Bronze
Jan 22, 2012
352
35
28
Uk,Manchester
#2
Well today was the day my iPnone 5 arrived and my wife's too.

As I said I was going to do I brought the unopened phones to the AT&T store and opened them in front of the CSR. First my phone -- SCRATCHED. I rejected it.

My wife's phone was OK...one very tiny, tiny little imperfection that nobody is going to see.

So after wating about 24 days total they had to re-order mine and told me 14 days. Damn it. I was totally worried this would happen. The rep tried to talk me into a White Phone but I really jsut don't want a white one.

Pretty disappointing. They have some serious quality control issues but it looks to me like it's virtually impossible to get a 100% pristine black model. The materials used are just very prone to nicks and scratches. Who knows I may end up with a white one in the long run if the next black one comes in scratched.
I've just had a text message telling me my third black iPhone 5 will be delivered tomorrow every one of them has had a scratch or a nick on the bezel,I went to Apple on Monday and asked them about a replacement but they won't give me a new handset just a refurbished one and the manager even said don't accept it of my network they should replace it but when I phone my network I get the feeling they think I'm being picky and if its not a big scratch I should put up with it,I wouldn't mind if I had scratched it myself, but on the other hand I ordered replacement Monday and its coming tomorrow so that's quick.ive read today that Apple have tightened the quality control when it comes to the final checks before they get boxed up for shipment,just hope this one is clean..
 

verwon

Evangelist
Gold
Jul 29, 2011
1,015
121
63
Seattle
#3
There aren't any flaws on my black 5, it's fantastic. Even the genius commented on it, when I was in the Apple store for something else last week.
 

creed16

New Member
Jul 15, 2010
18
0
1
Texas Baby!
#4
My black looks perfect straight from the box. But it has wi-fi issues and will not stay connected to wi-fi at all. So I think I would rather have had some minor scratches and have a phone that works 100%.
Sucks to have to wait for sure.
 

Iloveiphones

Genius
Platinum
Aug 5, 2010
6,237
234
83
chatsocially.com
#5
My black looks perfect straight from the box. But it has wi-fi issues and will not stay connected to wi-fi at all. So I think I would rather have had some minor scratches and have a phone that works 100%.
Sucks to have to wait for sure.
Try switching your router Channel to 11


Sent from my iPhone using iCafe app
 

VOLS34

Zealot
Gold
Jun 25, 2010
1,119
79
48
#6
I've just had a text message telling me my third black iPhone 5 will be delivered tomorrow every one of them has had a scratch or a nick on the bezel,I went to Apple on Monday and asked them about a replacement but they won't give me a new handset just a refurbished one and the manager even said don't accept it of my network they should replace it but when I phone my network I get the feeling they think I'm being picky and if its not a big scratch I should put up with it,I wouldn't mind if I had scratched it myself, but on the other hand I ordered replacement Monday and its coming tomorrow so that's quick.ive read today that Apple have tightened the quality control when it comes to the final checks before they get boxed up for shipment,just hope this one is clean..
Just because its a replacement that comes out of the white box doesn't mean it's refurbished. At this stage I would say most of the replacements are new.
 

Zanthe

#apple
Gold
Aug 9, 2007
2,638
322
83
#7
I've just had a text message telling me my third black iPhone 5 will be delivered tomorrow every one of them has had a scratch or a nick on the bezel,I went to Apple on Monday and asked them about a replacement but they won't give me a new handset just a refurbished one and the manager even said don't accept it of my network they should replace it but when I phone my network I get the feeling they think I'm being picky and if its not a big scratch I should put up with it,I wouldn't mind if I had scratched it myself, but on the other hand I ordered replacement Monday and its coming tomorrow so that's quick.ive read today that Apple have tightened the quality control when it comes to the final checks before they get boxed up for shipment,just hope this one is clean..
Not looking forward.

Just setup my wife's new iPhone 5 :)mad:). Everything seems to be working fine -- It's her first iPhone!
 

Prozium12

Contributor
Bronze
Jan 22, 2012
352
35
28
Uk,Manchester
#8
Just because its a replacement that comes out of the white box doesn't mean it's refurbished. At this stage I would say most of the replacements are new.
I've never had a replacement from Apple so not sure how they come it was an Apple employee that told me they could give me a refurbished one, some people may be ok with a couple of scratches but I want it flawless like my iPhone 4 and 4s were when I got them..I love the black iPhone 5 but I must be very unlucky as I said the one that comes tomorrow is my third one..I don't want to keep setting up replacement phones just want a good one
 

billnye97

Contributor
Silver
Jun 21, 2007
848
75
28
Cleveland
#9
I got a perfect black one on launch day. It's still perfect now.


Sent from my iPhone 5 using iCafe app
 

Zanthe

#apple
Gold
Aug 9, 2007
2,638
322
83
#16
You have no idea how disappointed and upset I am. It was a fairly small nick/scratch on the bezel but I saw it almost immediately. Die China. Die. I wonder how big the reject bin is...do they send them to Tim Cook's office?
 

Zanthe

#apple
Gold
Aug 9, 2007
2,638
322
83
#17
ooops...I was mistaken.

Must have pulled up my order from 2010. Back to two weeks...

ugh
 

raqball

Evangelist
Gold
Jan 30, 2011
1,079
199
63
So. California
#18
I got lucky I guess as mine arrived mint and still is mint and I carry it naked...
 

psylichon

Genius
Moderator
Oct 31, 2007
16,591
751
113
40
Philly
#20
2 mint black iPhones here. Maybe they pay extra special attention to 64GB models? :p