Big Bummer...

Discussion in 'iPhone 5S' started by Zanthe, Oct 10, 2012.

  1. Zanthe

    Zanthe #apple
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    Well today was the day my iPnone 5 arrived and my wife's too.

    As I said I was going to do I brought the unopened phones to the AT&T store and opened them in front of the CSR. First my phone -- SCRATCHED. I rejected it.

    My wife's phone was OK...one very tiny, tiny little imperfection that nobody is going to see.

    So after wating about 24 days total they had to re-order mine and told me 14 days. Damn it. I was totally worried this would happen. The rep tried to talk me into a White Phone but I really just don't want a white one.

    Pretty disappointing. They have some serious quality control issues but it looks to me like it's virtually impossible to get a 100% pristine black model. The materials used are just very prone to nicks and scratches. Who knows I may end up with a white one in the long run if the next black one comes in scratched.
     
  2. Prozium12

    Prozium12 Contributor
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    I've just had a text message telling me my third black iPhone 5 will be delivered tomorrow every one of them has had a scratch or a nick on the bezel,I went to Apple on Monday and asked them about a replacement but they won't give me a new handset just a refurbished one and the manager even said don't accept it of my network they should replace it but when I phone my network I get the feeling they think I'm being picky and if its not a big scratch I should put up with it,I wouldn't mind if I had scratched it myself, but on the other hand I ordered replacement Monday and its coming tomorrow so that's quick.ive read today that Apple have tightened the quality control when it comes to the final checks before they get boxed up for shipment,just hope this one is clean..
     
  3. verwon

    verwon Evangelist
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    There aren't any flaws on my black 5, it's fantastic. Even the genius commented on it, when I was in the Apple store for something else last week.
     
  4. creed16

    creed16 New Member

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    My black looks perfect straight from the box. But it has wi-fi issues and will not stay connected to wi-fi at all. So I think I would rather have had some minor scratches and have a phone that works 100%.
    Sucks to have to wait for sure.
     
  5. Iloveiphones

    Iloveiphones Genius
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    Try switching your router Channel to 11


    Sent from my iPhone using iCafe app
     
  6. VOLS34

    VOLS34 Zealot
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    Just because its a replacement that comes out of the white box doesn't mean it's refurbished. At this stage I would say most of the replacements are new.
     
  7. Zanthe

    Zanthe #apple
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    Not looking forward.

    Just setup my wife's new iPhone 5 :)mad:). Everything seems to be working fine -- It's her first iPhone!
     
  8. Prozium12

    Prozium12 Contributor
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    I've never had a replacement from Apple so not sure how they come it was an Apple employee that told me they could give me a refurbished one, some people may be ok with a couple of scratches but I want it flawless like my iPhone 4 and 4s were when I got them..I love the black iPhone 5 but I must be very unlucky as I said the one that comes tomorrow is my third one..I don't want to keep setting up replacement phones just want a good one
     
  9. billnye97

    billnye97 Contributor
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    I got a perfect black one on launch day. It's still perfect now.


    Sent from my iPhone 5 using iCafe app
     
  10. Zanthe

    Zanthe #apple
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    This is why we hate you! :(
     
  11. theorioles33

    theorioles33 Evangelist
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    But are you using it?! :)
     
  12. Napoleon PhoneApart

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    spinal_tap_but_it_goes_to_eleven1.jpg
     
  13. Napoleon PhoneApart

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    Both of my black iPhone 5 models have been perfect.
     
  14. Zanthe

    Zanthe #apple
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    Just my luck. I think I opened them with the wrong attitude.
     
  15. Napoleon PhoneApart

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    Mayhaps. Mayhaps.
     
  16. Zanthe

    Zanthe #apple
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    You have no idea how disappointed and upset I am. It was a fairly small nick/scratch on the bezel but I saw it almost immediately. Die China. Die. I wonder how big the reject bin is...do they send them to Tim Cook's office?
     
  17. Zanthe

    Zanthe #apple
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    ooops...I was mistaken.

    Must have pulled up my order from 2010. Back to two weeks...

    ugh
     
  18. raqball

    raqball Evangelist
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    I got lucky I guess as mine arrived mint and still is mint and I carry it naked...
     
  19. Napoleon PhoneApart

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    Your sentence is a bit ambiguous. :D
     
  20. psylichon

    psylichon Genius
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    2 mint black iPhones here. Maybe they pay extra special attention to 64GB models? :p
     
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