Camera Blurred

bkford

Member
Bronze
Jul 30, 2009
151
4
18
MO
scrappermamo.blogspot.com
#1
I have loved my iPhone 6 camera. Today, all of a sudden, I can't get a clear vivid focus. I cleaned the lens, restarted, tried everything I can think of...it is not just the inherent app, though, as my Camera+ is doing the same thing (that's why I figured it was the lens). What in the world could be the problem? (Yes, I tried tapping on the screen in the area where I want a clear focus, still extremely blurred).
 

bkford

Member
Bronze
Jul 30, 2009
151
4
18
MO
scrappermamo.blogspot.com
#2
I have loved my iPhone 6 camera. Today, all of a sudden, I can't get a clear vivid focus. I cleaned the lens, restarted, tried everything I can think of...it is not just the inherent app, though, as my Camera+ is doing the same thing (that's why I figured it was the lens). What in the world could be the problem? (Yes, I tried tapping on the screen in the area where I want a clear focus, still extremely blurred).
If it helps any with troubleshooting, it seems clear if I'm very close but as I come out a bit, the blurriness is terrible.
 

iPutz

Zealot
Silver
Nov 20, 2012
962
184
43
72
US Midwest
#3
Have you tried doing a hard reset? You can do that by holding the home and power buttons down simultaneously for 10-15 seconds until the apple logo appears, then let the phone reboot and see what happens. That seems to cure a lot of ills.
 

Europa

Moderator
Senior Moderator
Dec 12, 2008
28,453
5,578
113
Utah
#5
Sounds like a hardware problem with the camera/image stabilization. Can you hear a vibrating sound when you hold the rear camera close to your ear? Do a restore to factory settings. If it's still blurry, make an appointment at the Genius Bar. Apple will replace the phone for free. If you don't live near an Apple Store, they will ship you a replacement.
I will try that. That process does not delete all my "settings," right?
No, a hard reset is similar to a reboot. You won't lose any settings or data.

I don't think it will fix this problem. You're going to need to restore if it doesn't. First, to rule out restoring solving the problem. Second, because you need to remove your data prior to returning it to Apple anyway. Make sure you back up in iTunes or iCloud first. You can apply your backup to the replacment phone.
 

bkford

Member
Bronze
Jul 30, 2009
151
4
18
MO
scrappermamo.blogspot.com
#6
Sorry I'm a little confused. The hard reset did not fix it. I do not hear a sound when I hold the rear camera close to my ear. When you say to reset to factory settings, does that erase all my data? I haven't used iTunes for backup/restore for a few years now. When I get a new phone and sign in with my Apple ID, everything is there (because I back up to iCloud, right?). Even my photos taken recently would be in Photo Stream on the iPad, right? So, I should try restoring to factory settings, then try the camera, and if it is working, then just pretend I have a new phone, and set it up with my Apple ID. Does that make sense?
 

bkford

Member
Bronze
Jul 30, 2009
151
4
18
MO
scrappermamo.blogspot.com
#7
Still hoping I don't have to do a factory reset (and hoping that if I do, everything will still be there from iCloud). But here's some new information to add to the mix: the rear camera focus IS working.
 

Ledsteplin

Genius
Gold
Oct 29, 2013
4,849
1,001
113
66
Florence, AL
#8
Sorry I'm a little confused. The hard reset did not fix it. I do not hear a sound when I hold the rear camera close to my ear. When you say to reset to factory settings, does that erase all my data? I haven't used iTunes for backup/restore for a few years now. When I get a new phone and sign in with my Apple ID, everything is there (because I back up to iCloud, right?). Even my photos taken recently would be in Photo Stream on the iPad, right? So, I should try restoring to factory settings, then try the camera, and if it is working, then just pretend I have a new phone, and set it up with my Apple ID. Does that make sense?
Yes. But if you back up to iCloud, you won't lose anything important. When you set up your replacement phone, all your stuff will be there.
 

efuseakay

Contributor
Silver
Nov 11, 2008
864
99
28
#9
If possible, back up to a computer with iTunes and select everything to be saved. And select encrypt backup and you'll have a password for the backup. Don't forget it. That saves passwords and stuff too. Then do a total reset of your phone and set it up as new. You'll see as you go along. Before restoring from the backup, try the camera then. If it's still blurry, you have a hardware problem and Apple will replace. Good luck!
 

primsa

Member
Bronze
Dec 12, 2007
235
8
18
Rockford Il.
#10
I have loved my iPhone 6 camera. Today, all of a sudden, I can't get a clear vivid focus. I cleaned the lens, restarted, tried everything I can think of...it is not just the inherent app, though, as my Camera+ is doing the same thing (that's why I figured it was the lens). What in the world could be the problem? (Yes, I tried tapping on the screen in the area where I want a clear focus, still extremely blurred).
My girl friend had the same problem after dropping her phone. I fixed it by dropping it again from about 6" above a table. It's been working good since then.
 

Heather

New Member
Aug 12, 2015
1
0
1
Pennsylvania
#11
I had a similar situation with my 6 Plus. I took it to apple. They actually replaced the camera in my phone. They said they were aware of failing hardware with some cameras.