Cannot connect to iTunes Store

Discussion in 'iTunes' started by jaybird360, Sep 29, 2007.

  1. jaybird360

    jaybird360 New Member

    Aug 23, 2007
    Anyone else getting this error message when using the new iTunes button that was available after the upgrade? My WiFi is definitely on ...the buttons at the bottom (featured, top tens, search, downloads) do highlight when i tap them but nothing appears on the screen ..just the error message "Cannot connet to iTunes store".
  2. chris

    chris Administrator

    Jun 10, 2006
    I am having the same problem. I've also seen mention on Apple Discussion Forums.
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  4. chris

    chris Administrator

    Jun 10, 2006
    Here's a fix that worked for me from the Apple Discussion forums.
    • Select Settings
    • Select General
    • Reset
    • Reset Network Settings
    • Allow Reboot
    • Select WiFi
    • Select your network
    • Try iTunes WiFi Store
    Good luck!

  5. kurrupt_1

    kurrupt_1 New Member

    Apr 21, 2008

    I did the reset but now I can't log to my wifi network. The screen comes up but it wont let me type in the password.

    Any thoughts?
  6. trippstadt

    trippstadt New Member

    Oct 24, 2008
    This worked for me, but not at first. After I did this, I had to go into Settings, then General, then Network connections, and add my WiFi network at work (it's not discoverable), including the name, security type (WEP) and password. Then, it STILL didn't work. I got onto Safari and that immediately brought me into a wifi webpage that asked for an additional id and password, which I entered. THEN I went to the App Store and EVERYTHING worked. Now, my network at work is different than many of those you'd be using, but once I did the reset and put myself into a positiion such that my browser was fully capable of surfing, I was able to do everything. What changed between the "before reset" config and the "after reset" config? I have no idea, but now I can use iTunes no problem on my work wifi, and couldn't earlier.

    Hope this helps somebody.
  7. crashtc2

    crashtc2 New Member

    Oct 26, 2008
    iTunes is NOT available on the 3g network

    Not sure if this matters in your case, but it might.

    iTunes is not available on the 3G network provided by AT&T. You have to connect to some other wifi network if you want it to work.

    I have no idea why. It seems pretty stupid. But there it is.
  8. iamse7en

    iamse7en Member

    Jul 27, 2007
    This is not true

  9. psylichon

    psylichon Genius

    Oct 31, 2007
    Appstore is available off Wifi, iTunes store is not. They are different apps on the iPhone, of course.
  10. seb481

    seb481 New Member

    Aug 3, 2007
    Found a fix for that problem.
    1. SSH to /private/var/mobile/Library/Caches/
    2. back up and delete the file
    3. Reboot

    Worked like a charm for me
  11. newbv11

    newbv11 New Member

    Nov 23, 2008
    sebefore81 has the best works! Thanks a lot
  12. denture59

    denture59 New Member

    Jan 28, 2009
    Thanks for info Chris. Did reset and reboot and all working now. :laugh2:
  13. simcafe

    simcafe New Member

    Feb 10, 2009
    Hi, Im on a Jailbroken 2.2.1 T-Mobile UK, and got the feared "Cannot connect.." message, and could not connect to AppStore or iTunes over 3G or Edge.
    Removing "" did not solve the problem - it just comes back after a reboot. I've tried rebooting it in several ways (Bossprefs, power off/on) to no avail.
    Then I got tired of it and completely reinstalled the phone from scratch. After Pwning/Yellowsnowing, i did not recover the previous iPhone data in iTunes, so that's a proper clean install. Without doing anything else, I tried the app store first thing and it gave the same "Cannot connect.." :( Safari did work so connection was fine.
    Then I entered my original o2 sim to which it was previously locked, and it did work..
    But still not on T-mobile.
    So, this problem is a little deeper than I hoped for, any ideas are very welcome.
  14. Gmun

    Gmun New Member

    May 1, 2009
    I know the FIX

    Gents, I struggled with it myself. Here is the solution
    -check for the date on your iPod touch
    -Ensure it is the correct date, iPod touch resets to 2000.
    -Change to current date and voila you will be connected to iTunes Store
  15. dtandan

    dtandan New Member

    Sep 25, 2009
    Did this - still does not work
  16. Europa

    Europa Moderator
    Senior Moderator

    Dec 12, 2008
    You probably won't get a reply. His post is over a year old and it was the only one he ever made on this forum.
  17. mcqt

    mcqt New Member

    Dec 4, 2009

    sort of new to this...but how do you SSH into that?
  18. wlt.

    wlt. New Member

    Dec 24, 2009
    A Problem Updating Genius in iTunes

    Hi, I'm new here and I'm hoping I am in the right forum . . .

    I have an iPhone 3G and I'm running iTunes 9 on a Windows XP OS. The iPhone sync's okay, but when I go to "Store" and <click> Update Genius, iTunes gives me this response . . .

    "We could not complete your iTunes Store request. An uknown error occurred (4002).
    There was an error in the iTunes Store. Please try again later."

    Since it's been a couple of month's "later," I figured I'd better seek help from those who know. Is it my Symantec NIS? I know the Windows Firewall is set to allow iTunes. I would like to "refresh" some playlists, but I get errors saying the Genius needs updating.

    . . . A catch-22. Has anyone seen this? Thanks. - wlt.
  19. That happens when your connection speed is slow. Have you run a speed test?
  20. wlt.

    wlt. New Member

    Dec 24, 2009
    Am I In the Right Forum?

    I am having problems on my Windows XP machine accessing the iTunes Genius.

    I have iTunes 9.0 (re-installed once) which sync's with my iPhone just fine. However, if I want to create a Genius playlist, which iTunes does not recognize, e.g. Boz Scaggs, "Loan Me a Dime," iTunes says to "update Genius."

    When I move to update Genius, I get the message "We could not complete your iTunes Store request. An unknown error occurred(4002)." Everything worked fine with iTunes 8.0, I mean Genius had no problems with ANY song or accessing the Store.

    Sure, I can access the Store if I want to buy something; otherwise NO WAY.

    If this is the wrong forum, please tell me where to go . . .


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