Cannot connect to iTunes

Mar 7, 2010
4
0
1
#1
Not an internet access issue.
"Cannot connnect to iTunes Store" appears when using App Store or iTunes icon.
iTunes software is up-to-date.
Have tried restarting and resetting iPhone.
Have deleted all settings and restored from backup.

Local Apple store exchanged phone and music, apps, etc. installed as new phone - not from backup.
Everything worked for about 3 weeks.
Now "Cannot connnect to iTunes Store" again appears / no access to iTunes.
Ideas?
 

gibby71

Member
Silver
Jan 8, 2008
625
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in a galaxy far far away...
#4
jailbreak means to have your phone free to be able to do what you please with it not what Apple locks you to.

Try and reset your network (Settings -> General -> Reset -> Network)
 
Mar 7, 2010
4
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1
#7
I have tried logging out / in of Apple ID.
Apple ID works fine with online iTunes store; it is iPhone that cannot connect to iTunes/App Store
 
Jul 25, 2011
1
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1
#8
Hi I'm new here but reading through gave me an idea... I've seen that sometimes when this happens, I get a message asking me to check Date and Time... So I just did the following:
Settings/General/Date & Time.... I chancged the year to 2009... when back one level to General then back to Date & Time and fixed the year back to TODAY's.... Then back to iTunes or AppStore and no problem this time...
13:24 PS: Did work w/ iTunes, but when I tryied AppStore, I had to reboot my phone... maybe not so good after all!
 
May 4, 2011
4
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1
UK
#9
  • Make sure that your iOS software is up to date by connecting your iOS device to iTunes and clicking on Check for Update in your device's Summary page in iTunes.
  • Check and verify that you are in range of a Wi-Fi router or base station. If you are on a 3G capable device, make sure that cellular data is turned on from Settings > Cellular Data.
  • Check to make sure other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the internet.
  • Try resetting (turning off and then on again) your Wi-Fi router
Note: If connected to 3G, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
 

Trondemann

Member
Bronze
Oct 20, 2011
45
6
8
#10
Hi
Does anyone have this same problem ?
When i try to download app or music from iTunes or AppStore on my wifi connection i Get this message: can not connect to iTunes . I have to turn Off my wifi and use 3G ..
Any tips anyone?

Tanks
 

liberated

Genius
Gold
Jul 19, 2007
3,238
488
83
#11
Reset your Internet connection/router, that's probably the issue. Does your email and Internet browser work when on wifi ?


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Trondemann

Member
Bronze
Oct 20, 2011
45
6
8
#12
Yes everything works. And my iPad which i have The same itunes-account.
 

liberated

Genius
Gold
Jul 19, 2007
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488
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#13
Try reset all settings on the iPhone settings app, it should work after.


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liberated

Genius
Gold
Jul 19, 2007
3,238
488
83
#15
On the iPhone

Settings > General > Reset > Reset All Sertings


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Trondemann

Member
Bronze
Oct 20, 2011
45
6
8
#16
Ok.. And nothing will be lost or be f..... Up ?
 

liberated

Genius
Gold
Jul 19, 2007
3,238
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#17
No, wait RESET Network settings not all settings, you may have to renter wifi password again


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Trondemann

Member
Bronze
Oct 20, 2011
45
6
8
#18
Puh ... Almost ok i try . Thank you
 

liberated

Genius
Gold
Jul 19, 2007
3,238
488
83
#19
Please let us know if this fixed your problem :)


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