Can't reset Phone 4

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woodbine

New Member
Oct 1, 2013
15
3
3
#1
Hi I hope this is the correct thread?

I have just got a iPhone 4 from eBay, phone is gr8 but still got all sellers details and I cant reset as it asks for Apple ID which I don't know and he wont give ( which I do understand)
can anyone help
Thank you
 

RoofMonkey

Genius
Gold
Jun 21, 2010
8,856
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Florida
#2
Hi I hope this is the correct thread?

I have just got a iPhone 4 from eBay, phone is gr8 but still got all sellers details and I can't reset as it asks for Apple ID which I don't know and he won't give ( which I do understand)
can anyone help
Thank you
Plug the phone into your computer and in iTunes just do a restore. This will wipe out all of the old users stuff.
 

Europa

Moderator
Senior Moderator
Dec 12, 2008
28,365
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Utah
#3
Is it running iOS 7? Is it asking you to turn off Find My iPhone when you connect to iTunes? You can't restore it if it's on iOS 7 and he left Find My iPhone turned on.

Amazing how someone would sell their device with all their personal data still on it.
 
#5
Is it running iOS 7? Is it asking you to turn off Find My iPhone when you connect to iTunes? You can't restore it if it's on iOS 7 and he left Find My iPhone turned on.

Amazing how someone would sell their device with all their personal data still on it.
This blows my mind as well. So many iPhone users that have zero clue to what happens with the device after they upgrade. My mother figured since she upgraded the old device was automatically wiped clean. She almost sold hers with all her info and pics still on it. I bet tons of eBay/craigslist sellers don't do a full wipe of a device before selling. They think popping out a sim car d does the trick..


Sent using iCafe app
 

woodbine

New Member
Oct 1, 2013
15
3
3
#6
Is it running iOS 7? Is it asking you to turn off Find My iPhone when you connect to iTunes? You can't restore it if it's on iOS 7 and he left Find My iPhone turned on.

Amazing how someone would sell their device with all their personal data still on it.
Hi I am having to download iTunes so I saw this! I am not sure if he left find my phone on or not how would I find it and if the phone is on IOS7 or not
 

Europa

Moderator
Senior Moderator
Dec 12, 2008
28,365
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#7
Hi I am having to download iTunes so I saw this! I am not sure if he left find my phone on or not how would I find it and if the phone is on IOS7 or not
Go to Settings > General > About > Version. Does it say 7.x?

Go to Settings > iCloud > Find My iPhone. Is it toggled on (green)?
 

Europa

Moderator
Senior Moderator
Dec 12, 2008
28,365
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#9
This is a new 7.0 feature to deter theft. I've even tested this in DFU mode and I could not restore my phone until I logged out of Find My iPhone. The only way to log out is with the iCloud password. You are not going to be able to restore it and you won't be able to turn Find My iPhone off for his account. I would contact the seller and tell him you can't restore it since he failed to log out of Find My iPhone before selling it to you and request to return it. He could send it back to you after he does this or you could just return it. File a claim with eBay if he fails to respond. He did not make the phone accessible to you.

Another option is to get in direct contact with him and have him give you his iCloud password. You could then disable Find My iPhone and restore it like he should have done before sale, and then he could change his iCloud password to something new. I doubt he'll do this, but it's worth a try if he doesn't want you to return it or file a claim.

One last option is to contact Apple. It's possible that they can override this. 7.0 is pretty new so I'm not sure if that would work.
 
Last edited:

woodbine

New Member
Oct 1, 2013
15
3
3
#13
Okay. Good luck. Post back and let us know how it goes.
Hi, I just want to let you all know, I did threatened to take out a claim with eBay
he emailed me his new phone number so I called him, Got his password over the phone, So all is good.
One last question is there a quick way to copy contacts from old Motorola phone to iPhone 4?
Thank you for all the help!
 

RoofMonkey

Genius
Gold
Jun 21, 2010
8,856
2,047
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Florida
#14
Hi, I just want to let you all know, I did threatened to take out a claim with eBay
he emailed me his new phone number so I called him, Got his password over the phone, So all is good.
One last question is there a quick way to copy contacts from old Motorola phone to iPhone 4?
Thank you for all the help!
Which phone is it? Is it a smartphone type device? The maybe software from Motorola that will allow you to save your contacts. OR do you have the contacts stored/synced/ etc... On a computer or via an online source such as gmail?
 

woodbine

New Member
Oct 1, 2013
15
3
3
#15
Which phone is it? Is it a smartphone type device? The maybe software from Motorola that will allow you to save your contacts. OR do you have the contacts stored/synced/ etc... On a computer or via an online source such as gmail?
No it is a real old one not smart, numbers on phone memory or sim!
 

RoofMonkey

Genius
Gold
Jun 21, 2010
8,856
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113
Florida
#16
No it is a real old one not smart, numbers on phone memory or sim!
Motorola may have some type of export utility if it can be hooked up to a computer. Can the old device do email or any type of texting? You might be able to send them to your email that way, but it sounds like you're going to have to enter them manually more than likely.
 

Lon

Evangelist
Gold
Jun 5, 2010
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#17
And, check with your carrier. They may have the ability to transfer them from your old Sim (once you save them there) to your new iPhone Sim.
 

Europa

Moderator
Senior Moderator
Dec 12, 2008
28,365
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#18
Hi, I just want to let you all know, I did threatened to take out a claim with eBay
he emailed me his new phone number so I called him, Got his password over the phone, So all is good.
One last question is there a quick way to copy contacts from old Motorola phone to iPhone 4?
Thank you for all the help!
Cool. I'm glad that worked out for you. Now all he has to do is change his password and everything is good.
 

Napoleon PhoneApart

Moderator
Senior Moderator
Jun 19, 2007
33,438
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Upper Marlboro, MD
#19
Hi, I just want to let you all know, I did threatened to take out a claim with eBay
he emailed me his new phone number so I called him, Got his password over the phone, So all is good.
One last question is there a quick way to copy contacts from old Motorola phone to iPhone 4?
Thank you for all the help!
Good for you! I can't believe he sold you an iPhone with that data still on it.