Cell Phone Store Employees

Napoleon PhoneApart

Moderator
Senior Moderator
Jun 19, 2007
33,450
4,536
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Upper Marlboro, MD
#1
Mindi and I just spent a few minutes in her local corporate Verizon store. We stood by listening to a sales rep telling a young lady about the iPhone 5. Did you know:

1. The screen is larger because it has more megapixels?

2. The back is made of titanium?

3. The Galaxy S III is faster than the iPhone 5?

4. The 4S and the 5 both have one gigabyte of RAM?

5. Video on the 4S in rendered in DVD quality and on the 5 in Blu-Ray quality?

I'll stop here. Now, most of you here know how shy I am and hesitant to voice an opinion, so Mindi and I left without setting the sales drone straight. You know how much I hate controversy.
 

Napoleon PhoneApart

Moderator
Senior Moderator
Jun 19, 2007
33,450
4,536
113
Upper Marlboro, MD
#7
I actually gave tech support on iPhone and syncing to a rep at the sprint store because I could not stand listening to him tell another customer the complete wrong advice. I mean do they train these reps that are in store?
I understand that they have to keep information on a lot of phones in their heads, but at least know the facts on your two or three best-selling phones. Who knows what felgercarb they're spouting about the S III?!
 

E Pow

Member
Bronze
Dec 16, 2008
109
11
18
Cincinnati, OH
#15
You should of stayed and given the real facts to the customer in front of knowledge-less rep. Some cell phone employees are clueless about the products they sell. The sad part is its a lot of people walking around with phones misinformed because of these workers who are just in it for a check and not educating the public like they should.
 

Napoleon PhoneApart

Moderator
Senior Moderator
Jun 19, 2007
33,450
4,536
113
Upper Marlboro, MD
#17
You should of stayed and given the real facts to the customer in front of knowledge-less rep. Some cell phone employees are clueless about the products they sell. The sad part is its a lot of people walking around with phones misinformed because of these workers who are just in it for a check and not educating the public like they should.
Even I wouldn't want to "call out" an employee in public. I'd consider it inconsiderate.
 

Bennyboy

Genius
Platinum
Jul 21, 2010
14,017
1,756
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PA
#18
Even I wouldn't want to "call out" an employee in public. I'd consider it inconsiderate.
You make a good point, but it's also very inconsiderate towards customers that know nothing about technology and trusts them and their advice. If you gonna do a job do it right or don't do it at all.