Crashed and burned!

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Dallas Phil

Member
Bronze
Jul 4, 2007
218
0
16
#1
I am just sick. My iPhone crashed and burned with the yellow triangle of death telling me to synch with iTunes. I keep getting an error message from iTunes saying that the phone cannot be restored with error code 1603 and then I get the yellow triangle of death again. I purchased the phone at AT&T. My question is do I exchange it for a new one at an AT&T store or do I need to take it to an Apple store? Thanks.
 

Alexander

Zealot
Gold
Jun 28, 2007
1,724
0
36
Atlanta
#2
Go to an Apple store. A trip to the AT&T store always ends with failure. Always.

I am just sick. My iPhone crashed and burned with the yellow triangle of death telling me to synch with iTunes. I keep getting an error message from iTunes saying that the phone cannot be restored with error code 1603 and then I get the yellow triangle of death again. I purchased the phone at AT&T. My question is do I exchange it for a new one at an AT&T store or do I need to take it to an Apple store? Thanks.
 

Britna

New Member
Bronze
Jul 1, 2007
278
30
0
#3
Don't tell me you tried doing the custom ringtones thing!

if not, then I would take it to APPLE, because AT&T wouldn't know what to do.
 

jimwarden

New Member
Bronze
Jun 30, 2007
88
0
0
#4
At least you are in Dallas, so take it to the Apple store. AT&T has been pretty clear that if you have any problems you have to go to Apple.

Jim
 

ja_vo

New Member
Bronze
Jun 17, 2007
236
0
0
Atlanta, GA
#7
I am just sick. My iPhone crashed and burned with the yellow triangle of death telling me to synch with iTunes. I keep getting an error message from iTunes saying that the phone cannot be restored with error code 1603 and then I get the yellow triangle of death again. I purchased the phone at AT&T. My question is do I exchange it for a new one at an AT&T store or do I need to take it to an Apple store? Thanks.
Sir take it to an Apple store don't waist your time with ATT.

Good Luck
 

ps49556n

New Member
Silver
Jun 21, 2007
545
1
0
NYC
#8
DO NOT go to ATT.......they are completely USELESS! I am dead serious I am not getting into my story but do yourself a favor and make a reservation at the ipod bar at Apple.
 

Dallas Phil

Member
Bronze
Jul 4, 2007
218
0
16
#12
Back up and running!

Just wanted to update you all. Hats off to the Apple store! The place was packed when I walked in. The "greeter" at the front door asked me how he could help me and when I told him that I had an iPhone that crashed he said to go directly to the "Genus" desk and tell them why I was there. There were people everywhere that had made appointments waiting. When I told one of the genus guys why I was there he immediately stopped what he was doing to assist me. People that had been waiting got a little upset actually. Anyway, I explained the Yellow triangle of death, actually it is a large yellow triangle with an explaination point in the middle and underneath it says synch to iTunes. I told him that I couldn't get it to restore and he said thay he would take it to the back and he would try. Within maybe ten minutes at the most he was out with a brand new phone. He said that it was not software but rather a complete hardware failure. No I did not try adding ringtones! LOL They replaced the sim card and I brought it home and synced and it activated within minutes. What was interesting was that wallpaper, ringtone, etc were restored without me doing anything. Apparently iTunes had backed up the phone. All I had to do was resync photos, music, etc. and the thing is up and running. I will mention that the pictures in my Camera Roll were lost. I would suggest moving these to your PC picture folders every so often. I was more than impressed with the way the Apple store handled the situation. Thank you to the bunch that said NOT to take it back to AT&T.