Does main account holder have to be present when purchasing 3G?

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dawgfan1

New Member
Jul 22, 2008
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#1
I'm on a family plan and on a secondary line. Does the main account holder (my mom) have to be present when I upgrade from my old iPhone to 3G? The Apple store is 1 hour away and I just held for over and hour, so maybe someone here can give me some help. Thanks
 

jptolife

Member
Silver
Jul 15, 2007
645
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16
New York City
#2
The main account holder was not present when I got my 3G. You have to make sure you have the info (Phone number and social security number) that's all they asked me for.
 

itsnowornever

Member
Bronze
Jul 20, 2008
267
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Cali Baby!
#4
My husband is the account holder but I was able to do it---could be that I am his wife which is why I was allowed to do it.

If it's your mom and you are a minor (yes that thing again) then I could understand them wanting her to be there...you will afterall be causing her to spend more money a month.

If she is ok with it, have her call ATT customer service and add you on the account as a "decision maker" (forget what its called) then there wont be a problem
 

cliffeman

Zealot
Gold
Oct 13, 2007
2,142
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Feenix, Amizona
#5
My husband is the account holder but I was able to do it---could be that I am his wife which is why I was allowed to do it.

If it's your mom and you are a minor (yes that thing again) then I could understand them wanting her to be there...you will afterall be causing her to spend more money a month.

If she is ok with it, have her call ATT customer service and add you on the account as a "decision maker" (forget what its called) then there wont be a problem

Authorized user it's called. :) As long as the account holder places you as an authorized user, then they do not need to be present. This can be done at an AT&T store, online under "My Profile" or calling customer service.
 

TAEWING59

New Member
Bronze
Jul 12, 2008
344
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#6
my dad jut called my local AT&T store, and had them put a note on the account that im alowed too, add the iPhone line, add the iPhone data, and pick up my iPhone 3G. When i ordered it he hadnt called in yet, all they did then was ask for his number
 

connie

Evangelist
Gold
Jul 11, 2007
2,839
104
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So Cal
#7
When I bough mine the whole time I was in line at the Apple store the employees outside with us kept walking up and down the line repeating the rules over and over to us. One of them was if you were not the main account holder you could not get an iPhone because you are not authorize to make changes on the phone plan without the account holder present. They said teens on family plan with their parents were trying to come in and buy iPhones but they were turned away and told to bring the main account holder back with them. You are changing your phone plan (upgrading data/3g) so they need authorization. This was at the Apple store in Rancho Cucamonga, CA.
 

kazzaf

New Member
Sep 23, 2007
24
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#8
Yeah, same thing at the Apple store I went to. Kept going down the line telling ppl that the main account holder had to be there. I pay the family plan bill but its under my mothers name. Even thou I wasn't the account holder I just went in like I was and gave them the info they wanted and bought it anyway. Worth a try for me since my mom would never be able to be at the Apple store since she sort of retired and staying in Hong Kong for a while.
 

bloodbath18

New Member
Bronze
Jul 13, 2007
74
0
0
#9
When I bought mine, they wouldn't sell me because the primary account holder which is my wife wasn't there. I even asked if I know all her info and I got a credit card with her photo in it, they still won't sell it to me. I can't get her to come over because she's at work so I called AT&T to get a transfer of service for $18. Then when it was my turn, all the lady asked me is the last 4 digits of the account holders SSN and my drivers license and I got it with no more questions asked. I was so pissed of that the manager of the store just gave me a $100 iTunes card and a griffin case.
 

yuuphone

Member
Bronze
Sep 26, 2007
86
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6
#10
I am not the account holder for my AT&T account but I am added as an authorized user with the account so will the Apple store sell me an iPhone? I am not a minor and has all other information regarding the account otherwise. I'm tired of waiting for AT&T to receive shipment so I'm just going to try the Apple store since most are getting new shipments daily.
 

stevetim

New Member
Silver
Jul 20, 2007
606
0
0
#11
I am not the account holder for my AT&T account but I am added as an authorized user with the account so will the Apple store sell me an iPhone? I am not a minor and has all other information regarding the account otherwise. I'm tired of waiting for AT&T to receive shipment so I'm just going to try the Apple store since most are getting new shipments daily.
Yes. Just go online to the account management page and look for your profile. Then look for "Authorized user-retail". Then just add your name here and call ATT on the phone to make sure they notate that you have been added just to be sure the retail stores have no questions about it.

Believe me, some stores take the new FCC regulation regarding cell phone accounts very literally. It took me 12 hours on launch day to finally get my phone because I of a different name on my ID than when I opened my account.

Good luck.
 

yuuphone

Member
Bronze
Sep 26, 2007
86
0
6
#12
Yes. Just go online to the account management page and look for your profile. Then look for "Authorized user-retail". Then just add your name here and call ATT on the phone to make sure they notate that you have been added just to be sure the retail stores have no questions about it.

Believe me, some stores take the new FCC regulation regarding cell phone accounts very literally. It took me 12 hours on launch day to finally get my phone because I of a different name on my ID than when I opened my account.

Good luck.
Actually, I have already added my name to the account in person when I visited the AT&T store a week ago. My main problem is will Apple Store still sell an iPhone to me even if he main account holder is not present? I have their SSN number and other info as well, I am also over 18 so I'm not a minor.
 

stevetim

New Member
Silver
Jul 20, 2007
606
0
0
#13
The answer should be yes. They should be doing everything the same as an ATT store would except businesss and corporate accounts.

But, of course, call them? That would seem to be the surefire way to make certain.
 
Jul 16, 2008
1,592
1
38
Colorado
#14
I think the rules are the same whether you go to AT&T or Apple store. The employee that serves you will chose to abide by the rules or ignore them. While I was in line on the first day the Apple employees did walk the line and made sure everyone was clear about the rules. However, when I finally got inside they didn't even ask for most of the information they requested. The employee actually took my ID and didn't even glance at it to verify my name. Perhaps it was because I had a first gen iPhone in good standing and it was already after the mall closed when I finally made it into the store. But I'm sure they make certain you know the rules and if the employee thinks you fit the profile of someone trying to scam either them or the real account holder, then the rules come into play.