Does not recognize touch tones

jpm

New Member
Bronze
Aug 5, 2007
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#1
I tried searching the forum, Apple's and ATT's site, no luck. I hoping someone can help me out or point me in the right direction.

I can not access anything from my iPhone that requires touch tones, home answering machine, work voice mail, ect. What do I have to do?

PS- V1 phone and it has never worked.
 

Youngbinks

Zealot
Gold
Jun 4, 2007
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31
Atlanta, Georgia
#2
So when you call these numbers it treats your phone as a rotary? Maybe a restore could help but that is definitely a problem I haven't heard of many times.
 

jpm

New Member
Bronze
Aug 5, 2007
212
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0
#3
You can still hear the tones, they just don't get recognized. And resetting does nothing. I have never been able to access my home answering machine or work Vmail from my iPhone.
 

Youngbinks

Zealot
Gold
Jun 4, 2007
7,617
3
38
31
Atlanta, Georgia
#4
What if you were to say call Apple tech support and they said "Press 2 to speak to someone", would it go through? If so, it could just be those two particular services that aren't recognized.
 

jpm

New Member
Bronze
Aug 5, 2007
212
0
0
#5
It works fine with standard customer service phone trees, just not when entering the security codes to access messages. Go figure.