Dumbest Specialist ever.

Discussion in 'iPhone 5' started by IllusionEntity, Sep 17, 2012.

  1. IllusionEntity

    IllusionEntity Evangelist
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    Hi! Welcome to the Apple Online Store. How may I help you this evening?

    Hi, I would like to check the status of my order with you

    We are unable to view placed orders here in chat.

    If you used your Apple ID, you can log in and view your order details or you can ring Sales Support.

    I was just wondering why my iPhone 5 Status has been "Preparing for Shipment" for 2 days now

    When it is supposed to be delivered on the 21st

    It will say that until it actually dispatches.

    When your order does dispatch, you will be notified with an email, it will include the carrier and the tracking information as well.

    But if my order states "Delivers 21/09" is that guaranteed?

    Yes, if you are seeing that, yes.

    Oh ok

    Theres just 1 more thing...

    Sure

    Is the new A6 Processor Quad Core?

    Yes, the new iPhone 5 would have that.

    I know it has the A6 chip. But is it quad core?

    They are dual core.

    How much RAM does it have?

    You can choose between 8, 16 or 32G.

    Those are the options for your iPhone 5 purchase.

    What? The iPhone 5 comes in 16, 32 and 64gb

    I meant RAM.

    Sorry, I was thinking iPod.

    You are correct, it's been a long day.

    Long week.

    I know the feeling!

    So anything on you system in regards to the RAM?

    Would you like to order your iPhone here online today?

    You have the option of 16,32 or64G.

    Those are the options.

    That is memory.....

    Correct, there is not RAM on the iPhone.

    That is the size of the memory you have.

    Random Access Memory (RAM) provides space for your computer to read and write data to be accessed by the CPU (central processing unit). When people refer to a computer's memory, they usually mean its RAM.

    The iPhone is not the same.

    It's not like a computer.

    It offers flash storage like an iPod does.

    So you have the 16, 32 and 64G. You also get the iCloud of 5GB free storage as well, and you can purchase more from iCloud if you would like.

    confirmation that the iPhone 5 has 1GB of ram based on the part numbers listed on the A6 chip itself. After some investigation with Kyle Wiens from iFixit, we've been able to confirm their findings as well, using Samsung's own product guides.

    I'm sorry, I don't understand what you are wanting to know.

    These are not Samsung products.

    The iPhone is near enough made out of entirely Samsung Parts.

    The Memory used in the iPhone 5 is Samsung memory

    The iPhone 5 has 1GB of RAM.

    I can't discuss that with you nor do I have that information here in chat

    Do you want to order your iPhone 5 today?

    is this your first day as a specialist?

    No actually over 5 years.

    Also. I also stated at the top of the chat i wanted to check my status on my pre-order for my iPhone 5.

    Like I said, long day, long week.

    Let me send you the link to our tech specs


    That will offer any spec info you would want.

    I want to know how much RAM the iPhone 5 has. It doesn't have that here

    Any other information that is not on the tech spec page is proprietary.

    So I spend £600 on an iPhone and I'm not allowed to know how much RAM it has?

    That is the information available, when you choose the 16 G model, that will leave you with approximately 14G of space for other content.

    The iOS takes up about 2GB of space.

    RAM is what gives the phone its speed.

    not the Flash Storage space.

    The Chip does give the phone its speed as well as the storage space and the amount of content you have on that iPhone.

    I think when you receive your iPhone you should visit a local Apple Store Genius Bar, or you can Also ring AppleCare.

    Thanks for chatting with me! Is there anything else I can help with while you are here today?

    I am afraid you may need a refresher course on Apple Products. I have more of an idea about this stuff than you do.

    Did you already purchase your iPhone 5 as you stated earlier?

    Yes.

    Then what can I help you with now?

    If you already purchased your iPhone, you chose the one perfect for your needs.

    Would you like to add AppleCare to your iPhone?

    No need. I have 1 years free warranty and then I'll get the next iPhone.

    Brilliant,Thanks for chatting with me today, We appreciate your businesss. If you would like more help, please chat with us again.
     
  2. iigreatoneii

    iigreatoneii Member
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  3. IllusionEntity

    IllusionEntity Evangelist
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    Thought I'd get her a second time!

    Hi! Welcome to the Apple Online Store. How may I help you this evening?

    Hi I have a few questions about the new iPhone?

    Sure, how can I help you today?

    I was just wondering if I would still be able to get it by the 21st?

    Have you placed your order as of yet?

    No I haven't.

    The orders now are dispatching in 2-3 weeks.

    Ah Bummer..

    Also, What is the difference between the A5 and the A6 Chip?

    As I might just get the iPhone 4S.

    The A6 is much faster.

    is it a Quad-Core then?

    If you are a gamer, you would notice the difference.

    Because I was looking at the Galaxy S3 and that is a Quad core.

    Is the iPhone 5 more powerful than the galaxy s3

    ?

    With the new A6 chip, just about everything you do on iPhone 5 is noticeably faster — up to twice as fast compared with the A5 chip. So apps launch, web pages load and email attachments appear almost instantly.

    is that better than the galaxy s3 then?

    Yes, it is.

    what spec wise?

    The A6 chip also offers graphics performance that’s up to twice as fast as the A5. So you can power through graphics-intensive apps and games. And enjoy higher frame rates for smoother, more realistic gameplay.

    Oh that sounds great!

    It is, would you like to order yours today?

    I know that the Samsung Galaxy S3 has 2GB of ram. How much has the iPhone 5 got?

    We spoke earlier.

    Pardon me?

    The iPhone offers 16, 32 or 64G options, that is the amount of flash storage you have.

    The iPhone offers 16, 32 or 64G options, that is the amount of flash storage you have.

    Isn't that the storage?

    I don't understand.

    That is the storage for your content, yes.

    I thought ram was processing power?

    You also have iCloud's free 5GB of space as well.

    And you can purchase more space via iCloud.

    Not on the iPhone.

    It uses flash storage, a lot like our iPods and iPads.

    How comes the Samsung Galaxy S3 has 2GB of RAM then

    and that is 16 or 32GB

    thats my confusion

    I can't speculate on products not offered on our site, sorry.

    Didn't the iPhone 4S have 512mb of ram?

    Not at all,

    It was offered with the same type of memory, the 16, 32 and 64G, about 2GB is take up by the iOS 6.

    Oh ok
     
  4. BCCSuperSizeIt

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    "Thought I'd get her a second time!" ......?



    Perhaps I am getting old, but I do not find trolling someone at their job funny. I am certain that you would not like it at your job.

    If you do not like their answers just simply ask for someone higher up the chain or someone else. This is a just a person earning a living. Perhaps they are not as good as most but it seems that they are truly trying to answer you the best they can.

    During a busy time, you are taking the time of someone that can be truly helping a real customer in need of assistance.

    I have enjoyed this message board because of the maturity and sincerity of the users. This just seems mean and belongs on Break, Reddit, Ebaums or a similar board, not here.
     
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  5. IllusionEntity

    IllusionEntity Evangelist
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    How can they help if they don't even know what RAM is?
     
  6. VOLS34

    VOLS34 Zealot
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    Maybe the Apple person was trolling them. I can only imagine how frustrating it has to be dealing with people that preorder & expect it to ship an hour later & call 100 times. If you don't preorder as soon as everything goes live you know there's risk that you won't get it on launch. If your shipping status doesn't change it means it hasn't shipped, pretty simple. They can ship next day delivery so it's pointless to panic until Wednesday or Thursday.
     
  7. patrickj

    patrickj Genius
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    I have to agree with BCCSuperSizeIt. If your knowledge is as good as it looks in your line of questioning then you should know A) That Apple does not list RAM in their specs for their iDevices. and B) That if they don't list it in the official specs there is no way on earth a customer service rep is going to be able to give you any sort of valid answer.

    So you basically know the whole thing is a pointless exchange wasting your own time and theirs. Hurrah.
     
  8. raqball

    raqball Evangelist
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    Seriously?

    Very childish!
     
  9. iphonewarrior

    iphonewarrior Moderator
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    Be nice people, that's all I ask.
     
  10. IllusionEntity

    IllusionEntity Evangelist
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    I had fun. I regret nothing!
     
  11. Napoleon PhoneApart

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    Stole my thunder. As an older guy, I agree.
     
  12. Napoleon PhoneApart

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    Yep. This happens with every new iPhone launch. People panic when their order doesn't show as shipped the day after ordering, but the phone will be there on the stated delivery date.
     
  13. Napoleon PhoneApart

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    Heh. The support specialist probably made a thread later on her forum of choice entitled, "Dumbest Panicky Customer Ever."

    :D:D:D
     
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  14. Napoleon PhoneApart

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    ^^^Hah. The admin thought my post was funny. Y'all can't touch me now; I'm golden. :D
     
  15. Bennyboy

    Bennyboy Genius
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    I waited 20 min. To get an Apple rep. And you called for this? You ding :D
     
  16. IllusionEntity

    IllusionEntity Evangelist
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    The thing that got me is that the rep was just plain stupid. They really need people like us on this rep businesss. Not just any Joe.


    Sent from my iOS EcoSystem
     
  17. Bennyboy

    Bennyboy Genius
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    yeah, they need more people like us working for Apple, imagine the drama lol
     
  18. Napoleon PhoneApart

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    You sit there for hours on end answering the same questions from hundreds of impatient, addlepated customers and we'll see how you do. :D
     
  19. Napoleon PhoneApart

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    You need to learn how to shorten quotes, dude. ;)
     
  20. Bennyboy

    Bennyboy Genius
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    I can't from the app, bro! :D
     

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