E-mail: cannot send

Discussion in 'iPhone' started by bams50, Jan 12, 2012.

  1. bams50

    bams50 Contributor
    Bronze

    Joined:
    Nov 23, 2007
    Likes Received:
    30
    I have MSN e-mail, and have had for years. It works fine on all my computers, both sending and receiving.

    My problem: I can receive e-mails on my 4s just fine, but I cannot send them. When I try to send, it says:

    Cannot Send Mail
    The user name or password for "STMP:xxxxxx@msn.com@stmp.live.com" is incorrect.

    I have no idea what 'STMP' or 'stmp.live.com' means. I have tried re-entering my password several times; done a hard reset. uninstalled and reinstalled the account. Nothing has worked; always the same message.

    I have tried MSN tech support. After almost an hour of automated tecniques without success it connected me to the agent que. After listening to Hindu music on hold for 30 minutes I gave up, hoping someone here can help me.

    I have had this same problem with my MSN e-mail account every time I have gotten a new iPhone; but can't remember how it was resolved. My Yahoo e-mail account works fine, so it's an MSN issue.

    Any ideas what the problem is?
     
  2. verwon

    verwon Evangelist
    Gold

    Joined:
    Jul 29, 2011
    Likes Received:
    121
    Well, you can't have two @'s in the smtp server, so that's definitely screwed up.
     
  3. bams50

    bams50 Contributor
    Bronze

    Joined:
    Nov 23, 2007
    Likes Received:
    30
    Ouch... if this awesome group doesn't have an answer for this, maybe there is no answer:cry: At least not without a looong call to someone who speaks almost no English at inept MSN tech:(
     
  4. RoofMonkey

    RoofMonkey Genius
    Gold

    Joined:
    Jun 21, 2010
    Likes Received:
    2,035
    Did you see Verwon's reply? Unless you typed it all together by mistake, you can't have 2 @'s in the setting in one line.
    "The user name or password for "STMP:xxxxxx@msn.com@stmp.live.com"

    Edit: take a look here, may be some help: http://support.apple.com/kb/ht1694
     
  5. bams50

    bams50 Contributor
    Bronze

    Joined:
    Nov 23, 2007
    Likes Received:
    30
    Followed directions on the Support page, and now it's crazier! I now get e-mails twice!:mad: I now show my MSN account and have one that says 'hotmail'.

    What exactly is 'Hotmail' and why do I now have that? I've heard of it but was never sure. And, what does 'STMP' mean? Google says it's Stamps.com.

    Just spent another half hour trying to talk to tech support- waited on hold, got cut off, called back, worked through the menus, got sent to the agents and promptly disconnected. GRRRR!

    All I want to do is get my damn email working! Yes, I can use my other e-mail, but it's a huge project to change everything from my msn account or I would. There's not a damn thing wrong with the phone or anything else, it's just msn. Unbelievably irritating[​IMG]
     
  6. RoofMonkey

    RoofMonkey Genius
    Gold

    Joined:
    Jun 21, 2010
    Likes Received:
    2,035
  7. Lon

    Lon Evangelist
    Gold

    Joined:
    Jun 5, 2010
    Likes Received:
    132
    The SMTP server should be: smtp.email.msn.com

    However, I would delete the account altogether and reinstall it. It should all be configured automatically. Did you add it to you phone by using the Hotmail configuration?
     
  8. bams50

    bams50 Contributor
    Bronze

    Joined:
    Nov 23, 2007
    Likes Received:
    30
    Thanks; I did delete and reinstall it, twice. Including having to manually delete the 300 mor eso saved e-mails in my account, 30 or so at a time. Again. Didn't fix it.

    I have no idea how I added it each time. Like always, when I got the new phone I synced it, and this time it's messed up. Still have no idea what the difference is between stmp and hotmail, or what they really mean in my life.

    I'm sure the smart people know this stuff by heart and roll their eyes at dumb questions, but I'm not smart. I guess now my main focus will be NOT throwing the phone across the room:)
     
  9. Lon

    Lon Evangelist
    Gold

    Joined:
    Jun 5, 2010
    Likes Received:
    132
    RoofMonkey explained SMTP - it is essentially the outgoing mail server. Hotmail, like msn, is a Microsoft mail system. You can have either xx@msn.com, xx@hotmail.com or xx@live.com. When setting up the new account did you select the Hotmail Option on the iPhone when you were prompted to set up a new account?
     
  10. bams50

    bams50 Contributor
    Bronze

    Joined:
    Nov 23, 2007
    Likes Received:
    30
    I really don't know about the first time. The second, added acount today I think I did select hotmail.

    The first one says something about pop3.live too, whatever that is.
     
  11. Lon

    Lon Evangelist
    Gold

    Joined:
    Jun 5, 2010
    Likes Received:
    132
    Go take a look at this website and see if it helps:

    http://support.apple.com/kb/ht1694
     
  12. bams50

    bams50 Contributor
    Bronze

    Joined:
    Nov 23, 2007
    Likes Received:
    30
    Will do, tomorrow. Thanks for your patience.
     
  13. Lon

    Lon Evangelist
    Gold

    Joined:
    Jun 5, 2010
    Likes Received:
    132
    Sure. Good Luck, and let us know if you get it resolved.
     
  14. RoofMonkey

    RoofMonkey Genius
    Gold

    Joined:
    Jun 21, 2010
    Likes Received:
    2,035
    I think that's the same page I mentioned in post #4
    Bams gonna look at that and think, 'man that looks familiar' LOL
     
  15. Lon

    Lon Evangelist
    Gold

    Joined:
    Jun 5, 2010
    Likes Received:
    132
    Sorry. We must have done the same quick Google search. :D
     
  16. bams50

    bams50 Contributor
    Bronze

    Joined:
    Nov 23, 2007
    Likes Received:
    30
    LOL! I see what you mean:)

    Next step is to enlist the aid of my college son who unlike his pops IS smart:) I'll let you know how that pans out.
     
  17. bams50

    bams50 Contributor
    Bronze

    Joined:
    Nov 23, 2007
    Likes Received:
    30
    Fixed!

    Brilliant son correctedit in about 10 minutes. As best as I can understand, he redid my password and consolidated them or something. Not completely sure, but thank goodness he takes after his Momma:rolleyes:

    Thanks again for your attempts to help. I guess the real answer is to yank the boy home from school to save his decrepit ol dad:p
     
  18. RoofMonkey

    RoofMonkey Genius
    Gold

    Joined:
    Jun 21, 2010
    Likes Received:
    2,035
    Glad to hear you got it figured out.
     

Share This Page