Element case robbed me !

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Doble D

New Member
Aug 22, 2010
24
0
0
#1
I ordered the case back in november and received it on the 26. After using it for a few days, the case dropped my bars immediately. So on December 2, I returned the case VIA USPS with a tracking #. They received it on the 6th. Since then I havnt received any emails regarding my cash refund which their websites clearly says they give fully refunds of product returned correctly. Has this happened to anybody ? If yes, please tell me what to do because they don't even have a contact #. Thanks
 
Jan 6, 2011
6
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1
#5
Hello Dobled78. I am a representative of Element Case, Inc. Customer Support. I sent you a private message yesterday with my personal email address. Please email me immediately with your order details so we can make this right. We apologize for all the problems. Thanks.
 
Feb 24, 2011
2
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#7
Aweful Company

Element Case customer service contact info phone number: (650) 486-1353

Kills reception.
They won't respond to your emails about returning the case.
They will censor you if you post anything that isn't shining praise of their product.
Better Business Bureau Rating: F
http://www.bbb.org/greater-san-fran...s-and-parts/element-case-in-belmont-ca-365742

Independent study confirming signal problem:
http://video.gearlive.com/video/article/elementcase-vapor-4-iphone-4-antenna-q310/

Element case admitting problems with the case:
 
Jan 6, 2011
6
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#8
Element Case Support

Hello again Dobled78, this is Element Case Support. On January 7th, we sent you a private message via this website. However, you did not respond to that message and our request for detailed information about your order. So we were not able to address your problem. Today, after being notified of your most recent post, we sent you another email, this time to your gmail address. Please respond to us with your order details so we can try and resolve this issue. Thank you.
 

djwindsor

Contributor
Silver
Jul 7, 2009
755
44
28
Neponsit, NY
#10
I knew that some cases adversely effect signal strength, but I was unaware that this brand really effects it so badly. Thanks for the heads up. I'll stay away from this brand for sure!
 
Jan 6, 2011
6
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#11
Element Case Support

Please take a look at our new iPhone 4 case for AT&T customers...

http://www.elementcase.com/vapor-pro.html

Element Case, Inc. offers a 90 day product warranty, and a 30 day product gaurantee. If you want to return your case for any reason, including reception issues, you may do so within 30 days from date of purchase. And if you experience any product malfunction or manufacturing defect within 90 days from date of purchase, we will repair or replace the defective product.

Regarding reception issues (RF signal strength), the overwhelming majority of our customers experience minimal or no decrease in signal strength. And those that do experience problems are usually located in U.S. cities where AT&T signal strength is notoriously poor and / or unreliable (eg. San Francisco, Portland). And we receive very few complaints from customers outside the U.S. regarding reception issues.

Element Case Support is still waiting for Dobled78 to email us with his order details so we can take care of his problem. Until that happens, we have no way to resolve his issues. We are very disappointed that we have not been given the opportunity by Dobled78 to make things right.
 

Hawk

Genius
Gold
Aug 2, 2007
6,682
241
83
48
ATL
#19
I am sure that they are a good company, especially if the rep is on here trying to make things right, but I have to agree that the price is super steep. I'll pay good money for something that is worth is, but an aluminum band for the iPhone at such a high price is a bit ridiculous to me. I'm waiting for the lifeproof case. Military specs on 2 meter drop tests, and water proof to 2.2 meters. And it's price is $10 cheaper than the elements starting price.