It's not Element. I signed a release long ago that unless sender requires a signature, FedEx deliveries could be left at our door. This is only the second mishap in seven years. Last time they tracked it back to driver leaving package at wrong house. Hope to find out more tomorrow.
So they sent the driver and a supervisor over to confirm 'we left it at the door'. Now my only recourse is to call Element so they can process the claim with Fedex. Just got off the phone with Element. I have no idea how long this will take, but not a happy camper right now.