Email app failure

Discussion in 'iPad 2' started by Sodypop, Nov 1, 2015.

  1. Sodypop

    Sodypop New Member

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    My iPad II email app crashed today while trying to forward a very large (11 gb) file. Now it won't restart. Just gives me a blank page with the utility icons in the upper right corner for about 15 seconds, then closes back to the home screen. I have a large number of folders in that program holding files I need to hang onto and don't want to loose them. They are probably backed up, but the hassle of restoring everything is something I really don't have a lot of time for right now. Any way to recover this that anyone knows of. I did do a restart, but that made no difference. Running OS v8.4 right now.
     
  2. Ledsteplin

    Ledsteplin Genius
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    Have you tried going to Settings > Mail, Contacts and Calendar > delete your email account, then do a hard reset?
    Hold the top or side power/sleep button and the home button at the same time until the Apple logo appears, then release.

    Then add your email account back in.
     
  3. Sodypop

    Sodypop New Member

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    If I delete the account and do a hard reset, what is going to happen to the file system I have set up in my current email version?
     
  4. Ledsteplin

    Ledsteplin Genius
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    Do you refer to the folders? If so, they should remain intact. I have restored my phone as new, then added all 9 email accounts back in and they were all unchanged. The info is kept on the server.
     
  5. Sodypop

    Sodypop New Member

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    HI Ledstepin,

    Thanks for your interest and advice. It's taken a few days to get back to you on this because I had some traveling to do in the middle of this problem.

    i did force quit all applications prior to doing both restarts. I have tried a number of other things suggested in older posts here and at other sites including deleting all emails up to and including the day on which the first crash occurred, then deleting my email account and doing a forced restart before adding my email account back. I have also deleted all sent files, draft files and in box files at the web server. I Cannot see my iOS email folders to delete anything there, so it is possible there is a file remeanent causing the issue, but I doubt it. Deleting the files at the server should have also removed them from my iPad. I tried activating airplane mode as suggested under some older iOS systems to remove files, apparently with some success. Don't exactly understand how that was accomplished since activating airplane mode disconnects any wi-fi connection which then makes it impossible to see email files and folders.

    IT seems to me that this app is crashing when it finds the server of my ISP. It can't be an email on the server because I have deleted them all. Not just put them in the trash, but deleted them. A number of users with a similar problem were able to fix it by finding and deleting a specific email. The email copy I was forwarding could not be found, although the original email I received was intact. I made a copy of that email and stored it as a file on my cloud drive and then deleted it.

    interestingly, in deleting and reinstalling my email account connection to the ISP server there was an instance when I incorrectly entered my password. After closing the notification box, the connection procedure changed. I found that if you enter your password Correctly the first time, you have completed the install procedure and usually need to do nothing more. If you must re-enter your password due to a mistake, the connection procedure changes, new boxes appear, and you must enter your password once for the incoming mail and again for outgoing mail. You can also invoke SSL or not, and you can see and change port numbers. Normally you have no way to access and verify this data, and checking port numbers is sometimes important. I needed to see port numbers because I felt the app was crashing due to an inability to connect to the server and incorrect port numbers would cause such a problem.

    So, I think I'm going to have to reload my OS in order to fix this email app. Perhaps I'm mistaken, but I don't think a full reset will fix this. Is there a place to download an 8.4 OS from Apple? I assume this is possible. Can it be done without having to do additional backups and restore procedures? I could up grade to 9.1, but really don't want to yet as there are still many problems with it and my 8.4 system has been very stable from the start.

    I know this has gotten a bit long, but I for got to make one point. I know that my in house wi-fi is working with the email program and that it does find the server because the server is seeing and approving (or dis-approving, as the case may be) my password. Not exactly sure how that works at the server end, but I am getting that far.

    thanks for any thoughts you have on what I've said.
    sodypop
     
  6. Ledsteplin

    Ledsteplin Genius
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    I would definitely restore the phone as new. Not from a back up. Start fresh. Get a new copy of iOS 9.1. Then add the email accounts back in. If there's still issues, then it's in the email account or a server issue. I really don't know. Good luck.
     
  7. Sodypop

    Sodypop New Member

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    This is hard to understand or believe, but I just accidentally started my email app, out of habit, and it works. It opened to the email I was forwarding when the crash occurred so I deleted the draft and then the original email file and all seems well. All my old stuff is intact. I've tried it at least a half dozen times since my last effort to find the corrupted file and it crashed every time while trying to access the server. This time it opened. Small miracle for which I'm thankful, but no logic to the restart.
     
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