Email won't send when away from home

Lisa Mul

New Member
May 14, 2012
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0
1
#1
Hi. Am a total technology luddite. I have an iPhone 4 which receives and sends emails when I am at home but when I am away from home, it receives but won't send and if it does it takes forever to do so. I assume it's something to do with the outgoing smpt settings ( I have my internet with a small company because it was impossible to get broadband with any of the regular companies because of the terrain where we live). Is there a simple solution to this? I am going away on businesss in a few days and really need to get this sorted! Thanks
 

Michael Baturin

Evangelist
Gold
Jul 11, 2007
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#2
What email provider are you using (examples: gmail, aol, hotmail, etc)

Also a Luddite is someone who Opposes the advancement of technology. I think you mean to say you are not tech savvy? Besides the point though lol. Please let me know what email you are using and I may be able to help.
 

Michael Baturin

Evangelist
Gold
Jul 11, 2007
1,744
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#6
Please follow this guide: http://www.donal.ie/2009/12/29/adding-eircom-net-mail-to-iphone/

Outgoing mail server should be set to smtp.o2.ie

That page explains this extra step is needed as well

At this stage you should be able to receive mail whether on wifi or 3G/Edge. However you will only be able to send mail using the 3G/Edge connection. If you’re on wifi, you will need to add and turn on other SMTP servers. Go the Settings -> Mail, Contacts, Calendars -> Your Email Address -> Outgoing Mail Server (SMTP) -> Add Server.

I’m on BT so I added mail.iol.ie. If you are on Eircom broadband, I think it’s smtp.eircom.net but I haven’t confirmed this. I think you leave each of the SMTP servers on so that sending mail will work depending on what connection you are on.
 

Michael Baturin

Evangelist
Gold
Jul 11, 2007
1,744
238
63
31
South Jersey
#8
If you are out of the country I suggest not using your 3G connection as the data charges will be tremendous. Turn these off in settings>general> network. You can still connect to wifi.