Everytime I call the AT&T activation number

Denny Crane

New Member
Bronze
Jun 29, 2007
56
0
0
Alabama
#1
I get to a certain point and then the call gets disconnected. Great service there. Almost makes me think this was a big mistake. I am 17 hours into the activation process and can't use the phone yet....:mad:
 

jonno

New Member
Jun 30, 2007
3
0
0
#2
I get to a certain point and then the call gets disconnected. Great service there. Almost makes me think this was a big mistake. I am 17 hours into the activation process and can't use the phone yet....:mad:
I am the same. 18 hours now... Really p*ssed. Waiting for an email to say the activation has happened. No one in the call centre can help me.
 

Platinum

New Member
Bronze
Jun 27, 2007
198
0
0
#3
A million other people are calling them too, I doubt their call centers can handle it. Just be patient.
 

awesker3

New Member
Bronze
Jun 10, 2007
75
0
0
#4
I get to a certain point and then the call gets disconnected. Great service there. Almost makes me think this was a big mistake. I am 17 hours into the activation process and can't use the phone yet....:mad:

Yeah I was actually hung up on twice. I called from a land line, heard someone pick up, then click.

15 hours here and going.

Someone mentioned getting a new SIM card. I am not sure this is a good idea though.
 

Denny Crane

New Member
Bronze
Jun 29, 2007
56
0
0
Alabama
#5
I am the same. 18 hours now... Really p*ssed. Waiting for an email to say the activation has happened. No one in the call centre can help me.
Just talked to the AT&T store that I bought my phone from. They are blaming the issue on Apple and saying that it could be up to 48 hours before the activation completes now. I am this close to taking this thing back and returning to my Treo 750. :mad:
 

direktor

New Member
Jun 26, 2007
10
0
0
#6
They are blaming the issue on Apple and saying that it could be up to 48 hours before the activation completes now.
Classy. Especially when it's clear that iTunes is accessing an AT&T backend for activation.

Everything about the AT&T aspect of the launch is mediocre at best.
 

bsharp

New Member
Bronze
Jun 21, 2007
351
0
0
Atlanta, GA
#7
I recently redialed the number at the bottom of one of my emails (877 800-3701). The message said to call it if I'd like to make other arrangements, so I did.

I got one representative to escalate the activation. He said they would send an email or call if they needed information.

I called back 2 hours later and the rep checked my account and said the issue had been escalated and that it would take 24 to 48 hours to resolve! Some escalation!

I demanded to speak with the supervisor and she was totally useless.

I've half a mind to return this and start over.

Coming up on 20 hours.