existing AT&T customers

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tadrewcook

New Member
Bronze
Jun 22, 2007
61
0
0
Honolulu, HI
#2
That's a negative.

Existing ATTingular customers get away with NO upgrade fee whatsoever. I, as well as yourself (assuming you are an existing customer) should consider yourself lucky.
 
Jul 3, 2007
15
0
0
#3
Can somebody else confirm this? I thought there was a $36 upgrade fee , existing customers or not.

That's a negative.

Existing ATTingular customers get away with NO upgrade fee whatsoever. I, as well as yourself (assuming you are an existing customer) should consider yourself lucky.
 

tadrewcook

New Member
Bronze
Jun 22, 2007
61
0
0
Honolulu, HI
#4
Well, I am an existing customer, and I didn't pay an upgrade fee at all. Noone pays an upgrade fee.

You can always call your local ATTingular store. The iPhone is out, you know. No more rumors.
 

danielfillmore

New Member
Bronze
Jul 4, 2007
132
0
0
#5
awesome. i been reading different things and was confused. i am an existing AT&T customer also, so no upgrade fee for me i guess :)
 

tadrewcook

New Member
Bronze
Jun 22, 2007
61
0
0
Honolulu, HI
#6
Yeah, before the iPhone came out I had read as well that we would at least get an $18 upgrade fee. While I was waiting in line, we had ATTingular associates come out to answer questions and that was the first thing I had asked.

$499 or $599 + tax. That's all you need.
 

minivini

Member
Bronze
Jul 6, 2007
418
0
16
#7
Well, it may be totally a result of inconsistent rep training, so it probably varies from store to store - BUT here has been my experience...

I have a smartphone that is totally useless. All sorts of software and hardware bugs have started in the past few months, so I decide that now is the time to upgrade and get the iPhone. My contract doesn't renew until October, so initially I'm told I have to pay a $36 upgrade fee. They're only letting me do this because, since the iPhone isn't subsidized, you can upgrade to it anytime.

So, just to push the point a little, I ask why I should have to pay an upgrade fee at all since the product I rely on to use their service is malfunctioning to the point that I can't USE the service. The rep goes to ask the manager. The manager comes out, we go back over the same info. The manager types some stuff on her computer and tells me they will waive the upgrade fee - ON BOTH MY NUMBERS!

Apparently there is a lot of flexibility for managers and reps to circumvent a lot of this stuff. Be persistent and polite, and most times you won't walk away feeling like you've been taken advantage of.