Fingerprint scanner..am I missing something?

Discussion in 'iPhone 5S' started by jooley, Sep 20, 2013.

  1. jooley

    jooley Member
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    Only took me 3 1/2 hours to grab my iPhone 5S this morning, and the space gray is growing on me. (No 32 gb white anything to be found). Anyhoooo..... I set up my fingerprints, but the phone still asks for my passcode to unlock. What setting am I missing?
     
  2. IllusionEntity

    IllusionEntity Evangelist
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    Do not swipe to unlock. Wake the phone and just touch your finger on the button.
     
  3. rjkgr

    rjkgr Member
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    so cool i cant wait to get mine!
     
  4. jooley

    jooley Member
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    Got it working. Thanks
     
  5. imutter

    imutter Genius
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    I am there with you gray is working for me more and more .....I can not get it to work either

    OMG I kept pushing the home button all you need to do is set it a top
    at least I am not the only one trying to get it to work
     
  6. lmluciano

    lmluciano Member
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    I can't seem to get it to work with the APP store or iTunes even though I have them selected in the settings menu
     
  7. shutter13

    shutter13 Evangelist
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    I thought there was a software update out for the 5S to address the issue with the App store and iTunes and TouchID.
     
  8. cliffeman

    cliffeman Zealot
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    Yes, Apple released 7.0.1 yesterday. All it said was bug fixes. Believe it does address those issues. I updated to it last night. I just tried to buy an app with TouchID and it worked.
     
  9. shutter13

    shutter13 Evangelist
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  10. lmluciano

    lmluciano Member
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    I have 7.0.1, When I hit the buy button in iTunes the box to enter my password pops up. I put my finger on the scanner and nothing happens. I enter my password and put my finger on the scanner and nothing happens. Other then this I have no problems with the scanner.
     
  11. GSXRMike

    GSXRMike Member
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    There's an option in settings to allow Touch ID for App Store purchases. Make sure it's turned on. :)
     
  12. GSXRMike

    GSXRMike Member
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    ImageUploadedByiCafe Forums1379802669.369201.jpg


    Sent using iCafe app
     
  13. Josh Yates

    Josh Yates Contributor
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    I'm having the same issue with Touch ID. I can unlock my device just fine with my fingerprint, but to purchase I must enter my password. The option is turned on in settings, on 7.0.1. I called AppleCare and they walked me through all the steps...then told me to restore my phone. I've done it all...and it still won't work. Kinda frustrating...but they'll get it worked out. I got escalated to second tier tech support and a direct number to my rep. I have a call back in to let her know that the issue persists and she indicated that it would need to be forwarded to Apple engineers. We'll see what happens!
     
  14. GSXRMike

    GSXRMike Member
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    That's weird bc I'm not having an issue with it at all. Works every time.
     
  15. Josh Yates

    Josh Yates Contributor
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    Did you setup your phone as a new phone or restore from a backup?
     
  16. lmluciano

    lmluciano Member
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    It is turned on.
     
  17. GSXRMike

    GSXRMike Member
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    Restored from backup.
     
  18. CASEACE79

    CASEACE79 Contributor
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    I was having this issue and turned off the App Store fingerprint authentication in settings, turned it back on and rebooted and now no issues.
     
  19. lmluciano

    lmluciano Member
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    Thanks, tried that and it still doesn't work. I'll probabaly call Applecare or bring it back to AT&T.
     
  20. shutter13

    shutter13 Evangelist
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    Have you restored and set up as a new phone? I would try that first, I know it sucks, but you would know if it was the phone or a software issue.
     

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