Forgot iPhone 5c password

Discussion in 'iOS 7' started by flightmedic, Feb 21, 2014.

  1. flightmedic

    flightmedic Member
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    I searched but could not find anything on this.

    My daughter forgot the password to her iPhone 5c. It is now disabled. There is conflicting information on the web about this.

    What is the best way to recover the password, or reset the phone?

    Thanks in advance.
     
  2. Europa

    Europa Moderator
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    Connect it to the computer it's synced with and restore from backup. If she backs up with iCloud, restore it on a computer and then apply the iCloud backup. If Find My iPhone is enabled, she'll need to disable it on iCloud.com before restoring.
     
  3. flightmedic

    flightmedic Member
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    Thanks Europa.

    Can I disable find my iPhone via the website?
     
  4. Europa

    Europa Moderator
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    Yes, you have to log into iCloud from a computer and delete the iCloud account for the iOS device before you restore it in iTunes. To do this you'll first need to turn the iPhone off so it goes offline. Then go to iCloud.com, login and click the X next to her 5c. This will remove the device from iCloud and you can then restore it in iTunes.

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