Genius bar

Mickeylittle

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I agree. I transitioned from a Treo 650 a little over 2 years ago and now have a 3G, 3GS, iPhone 4 and 2 iPads in the family. Use the search function diligently and if you can't find it there do like Mickeylittle says.
Yeah I actually have a notebook entry for iPhone/iPad secrets. They're not really secrets but it's stuff like DFU mode and things like that, that I've picked up here at EIC. So anytime I read something that I didn't know about the OS or device I try to copy it into that file for future reference. Most of it tends to come in handy down the road for me or for someone I can share it with.
 

smudgeyjoe

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According to the people at my Apple Store, the Genius Bar is only for those with specifically hardware issues, not help in learning how to do things. I wasn't able to buy One on One because I purchased a refurbished 27" iMac. What really needs to exist but doesn't appear to is the ability to get help, even purchased help, later on, not just when you make the initial purchase. The forums are awesome, but what I need is for some one to watch me do something I am failing to do, tell me what I did wrong, and then demonstrate the right way. In my current case, struggles with the trackpad, I can watch the video in trackpad preferences, a video that makes everything look monumentally easy, but when I try, I end up putting my trackpad in the microwave and cooking it on high for 10 minutes out of frustration.
 

Maketso

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I was surprised to hear about the Genius Bar at your store. Those at mine are my best friends. I checked Apples website to see if I was using the Geniuses wrong but it says "technical support." That sounds like what you need! I was having trouble with my own trackpad and it took a Genius and her manager to determine that we needed to adjust the speed. Check with them again - maybe someone was having a bad day!
 

smudgeyjoe

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First of all, I found out the same thing about my trackpad, as soon as I greatly increased that first speed in the set up, everything was awesome. I am getting better and better at it, and wouldn't go back to the magic mouse.
Now in regards to the Genius Bar, there is not a day when my store is not besieged. Employees would like to talk, but even when they do, you can see their eyes flicking around, and they rush off. It is hard when you go in and see people intentionally not meet your eyes. It could be assumed that I am a grouchy guy that nobody wants to talk to, but that really isn't the case. I have sent e-mails commending various "geniuses" that have helped. My take is that with so many new and really outstanding products, they can't keep up and have been admonished to not spend more than a minute or two with non-paying customers. I would be glad to make an appointment, but I was given the impression that the genius bar was only about hardware issues, not how to do things. Maybe it is an individual store management policy from the top.
 

Mickeylittle

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First of all, I found out the same thing about my trackpad, as soon as I greatly increased that first speed in the set up, everything was awesome. I am getting better and better at it, and wouldn't go back to the magic mouse.
Now in regards to the Genius Bar, there is not a day when my store is not besieged. Employees would like to talk, but even when they do, you can see their eyes flicking around, and they rush off. It is hard when you go in and see people intentionally not meet your eyes. It could be assumed that I am a grouchy guy that nobody wants to talk to, but that really isn't the case. I have sent e-mails commending various "geniuses" that have helped. My take is that with so many new and really outstanding products, they can't keep up and have been admonished to not spend more than a minute or two with non-paying customers. I would be glad to make an appointment, but I was given the impression that the genius bar was only about hardware issues, not how to do things. Maybe it is an individual store management policy from the top.
Smudge, I would go in the store and talk to a manager about how you need some how to help and see if he will make an appointment for say 20-30 minutes on one of their slower days or times so that you can get the help you need.

If not then PM me and maybe I can help you over the phone.
 

Maketso

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Smudgey, in my store there's definitely a difference between the staff on the floor and the ones at the bar. The ones zipping around help me with little things but when I was having trouble with the sync process (WHY can't it do it MY way?), they made a genius appointment for me, and we got it worked out. So maybe making an appointment before you leave home would help? You can do it through the Apple Store App or the website. I love the warm fuzzy feeling I get in the store but do wish they were like a bakery - Now serving Number 12 - for little stuff or just to pay. Good luck!
 

David Chu

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Yeah I actually have a notebook entry for iPhone/iPad secrets. They're not really secrets but it's stuff like DFU mode and things like that, that I've picked up here at EIC. So anytime I read something that I didn't know about the OS or device I try to copy it into that file for future reference. Most of it tends to come in handy down the road for me or for someone I can share it with.
Do you think you could PM me those notes?


Sent from my iPhone using iCafe
 

Cjvdh

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Just a question to any gurus or would be gurus out there. Whether it be the iPad, the iMac, or the iDon'tKnow, is there a way to get instruction from the Genius Bar other than the 1 to 1 that can come with a new Mac purchase? I am not necessarily looking for something for free, just a way to get hands on with someone who knows what I do not. You can watch a million videos, read a thousand tutorials, but nothing is more effective than having someone show you and then you do it. Everytime I go into the Apple Store right now, it is like the day before Christmas. Forget about asking a question. I had to wait 20 minutes today to purchase something I picked up the first minute I entered. It wasn't the fault of the Genius' and would be Genius', there was at least 10 of them constantly working, but they are so busy that I feel it a travesty to even ask a question, and I mean that seriously, not sarcastically. I would gladly pay to get periodic instruction that I could turn around and then share with someone else.
Smudge if you need help with anything please feel free to utilize this thread to ask any questions you may have and I'm sure Mickey, myself and the rest of the crew can help you. I converted to Mac roughly 9 months ago and I still have not learned everything about my Mac.
 

Mickeylittle

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Mickey are the notes your referring to related to iPad or the iMac please send me them too if you wouldn't mind I've had my iMac since last November and still find new stuff out everyday.
CJ, I don't have many notes as I just started copy and paste stuff about a month ago. All I have is for iPhone or iPad and it is mainly instructions on how to put the device into recovery mode and also into DFU mode. I didn't mean to make it sound like I had a huge library of info. I wish I had thought about doing this 2 years ago cause it would be full of stuff.

What I'm attempting to do is make a note on everything I pickup that I may need one day because I do forget stuff all the time.
 

smudgeyjoe

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At this point, my question is more pedestrian than specific. I love technology and really love learning new things. I think most people tend to underuse their technologies, just scratching the surface of what could be done. I wanted to see whether other Genius Bars were more receptive to learner questions than mine is. I would like to proceed through acceptable Apple procedural channels to come in and ask questions when I don't know something. I have definitely learned lots here, but there are times when nothing beats physically watching someone do something, and then have them observe your attempts.
 

Maketso

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Ok, smudgey, my short answer is, I've never left the store when my question wasn't answered, either through a Genius bar appointment or staff on the floor. And I have needed a LOT of help, since the iPhone last October was my first Apple purchase. I now have a MacBook and an iPad. Good luck.
 

Babyt

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We should take all of our data and put it together as a wiki.
That would be really nice.
I've been looking all over for information on various things pertaining to all things mac and most of the info I found is outdated by more then a year. There is this other forum website that has a sorta 'wiki' like information place. But it's about 3-4 years old and missing a lot of the new features in mac products.

And smudge you could even look into finding an Apple specialist...the people that are authorized to fix macs... (or whatever they are called.) around town and see if they are able to answer your questions, as they might not be as busy as the Apple store employees :)
 

katelynneemma

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I have an appointment today to take my iPhone 4 in because the home button is unresponsive about 75% of the time. My question is I updated to 4.3.3 lastnight and everything looks stock again. Is there anything else I need to do to erase my jailbreak? I'm nervous they are going to be able to tell!
 

Iloveiphones

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Not a jail breaking expert, but I believe your good. If your still nervous, a restore should put you at rest. But, new firmware was installed, and it doesn't have a trace of jb on it. I think your good! (y)
 

bingoldsby

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I read a little tip - which said to make sure you have removed any screen shots in the camera-roll which might show any icons that reveal a JB app.

Brian