gifting iOS app

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i can play

Member
Bronze
May 20, 2010
66
0
16
#1
good morning everyone!

yesterday, I asked my friend to give me an app as a gift.
he did it.
but until now, I haven't receive the email to redeem the gift.

how come this happen?

I've waited for about a day, but still, no email received.
could someone help me on this?
 

i can play

Member
Bronze
May 20, 2010
66
0
16
#8
so, it's possible for the process to take some time?
I mean, more that 2 days.
I'm considering that Apple employees are busy prepping for christmas.
 

iphonewarrior

Moderator
Moderator
Apr 11, 2008
13,847
700
113
#11
hmm...
I don't know if he have been charged or not.
because he didn't get iTunes receipt.
I'll contact him back.
He won't be charged, you will be charged. Are you gifting an app to someone in the same country as you? For example, I'm British so I can only gift an App to another Britsh App Store Account. If I were to gift an app to an American iTunes account it wouldn't work.
 

i can play

Member
Bronze
May 20, 2010
66
0
16
#13
hmm...

I think that both of us have the account of the same country.
I'll confirm that after this.

by the way,
can I report to Apple regarding this?
if possible, how?
 

iphonewarrior

Moderator
Moderator
Apr 11, 2008
13,847
700
113
#14
hmm...

I think that both of us have the account of the same country.
I'll confirm that after this.

by the way,
can I report to Apple regarding this?
if possible, how?
If you haven't received an invoice it's highly likely that the gifted app hasn't worked. If you've gifted the app and received and invoice but if the recipient of the gifted app doesn't receive said app you can report this. On the invoice itself you will have an itemised list of the things you've purchased. Next to these items there is a 'Report a problem' link - click that and report your problem.

In my honest opinion the problem you've posted sounds like the gifted app hasn't been gifted, simply try again. I gift applications to my partner all the time, they are 99% of the time instant, the rest work after about 5 minutes.
 

i can play

Member
Bronze
May 20, 2010
66
0
16
#15
wait, about the invoice,
if I don't get the invoice, but in my iTunes purchase history, i have the record,
so I don't get charged, right?
 

iphonewarrior

Moderator
Moderator
Apr 11, 2008
13,847
700
113
#16
wait, about the invoice,
if I don't get the invoice, but in my iTunes purchase history, i have the record,
so I don't get charged, right?
If you can see the purchase in your purchase history and haven't yet been charged I'd say your gifted app is pending. I would contact iTunes support.
 

Bennyboy

Genius
Platinum
Jul 21, 2010
14,017
1,755
113
PA
#20
Your best bet is to send iTunes an email, they usually respond within 24 hours, they are the ones that know for sure what's going on.