Gmail Error: Cannot Get Mail

Welcome to our Community
Wanting to join the rest of our members? Feel free to sign up today.
Sign up

AversaS

New Member
Jul 5, 2010
8
0
0
#1
I have an iPhone 3GS running iOS 4. My Gmail was working fine up until today. For some reason, I cannot get my mail, and the error I get says:

Cannot Get Mail
The user name or password for "xxxxx@gmail.com" is incorrect.

I tried changing my password, did not work. I've tried restoring my phone, still does not work. I've tried changing the imap and pop settings. Still nothing works. I am also having the same issue with my Mail on my MacBook. All of my other accounts with Gmail are working fine on both, except for my main one.

When I log into my account through the Gmail website, everything works fine. It's strictly when I use either my MacBook or iPhone Mail icon.

Please help. It's been nearly 24 hours since I've had access to my email with my iPhone.

Operating system (e.g. WinXP): OS X / iOS 4
Program and version you use to access Gmail (e.g. Internet Explorer 7 or Outlook 2003): Mail
Your antivirus software (e.g. Norton 2007): N/A
Any extensions, toolbars or plug-ins: N/A
 

kokogirl

New Member
Gold
Sep 8, 2007
2,319
1
0
46
Sunny Florida
#2
This happens to the gmail on my phone sometimes. Go to settings, mail, pick the gmail account, next screen will let you into account info, reenter the password on the incoming mail server, under outgoing mail server-click that, next screen says primary server-click that, put your password in there again. Hope this helps.
 

AversaS

New Member
Jul 5, 2010
8
0
0
#4
This happens to the gmail on my phone sometimes. Go to settings, mail, pick the gmail account, next screen will let you into account info, reenter the password on the incoming mail server, under outgoing mail server-click that, next screen says primary server-click that, put your password in there again. Hope this helps.
When I try this, I can get to the outgoing server, as well as the primary server, but when I go to punch in my information, everything is grayed out, and I am unable to click in there.
 

AversaS

New Member
Jul 5, 2010
8
0
0
#5
Also, I am not sure if it matters, but my phone is NOT jailbroken. This is so frustrating. I see a lot of cases on the internet of this happening, and no fixes. I've posted on Googles support forums, but there is no help there...there help is a joke. I've also posted on Apple with no return for help. I've tried every suggestion from other people's problems, and nothing is resolving this issue. I've seen a few cases on here where people came for help and it worked...so...I sure hope we can get this.
 

Krunk83

Zealot
Gold
Jun 28, 2008
4,605
10
38
#6
Have you tried deleting the gmail account and re-establishing it? If that doesn't work, restore to a NEW phone and try again.
 

Hawk

Genius
Gold
Aug 2, 2007
6,682
241
83
48
ATL
#9
Before restoring, is the account Active? What I mean by this is if you go into Mail accounts and settings, and you select the account, it should have the option to use or not use the account. Make sure that it's active. If that is not helping, you can try deleting all the mail accounts and then under the resets menu, select "reset all settings". This does not affect data, just restores all the phone settings back to stock. Maybe that will unlock whatever is blocking you from accessing the SMTP settings.
If you do delete the account(s), try setting up your gmail as IMAP (if you haven't done this before)
IMAP Setup:
Delete the accounts for Gmail. Go into settings and add new account, but select Other- NOT gmail.
Here is the information you will need:
1) Incoming Mail server: imap.gmail.com
Username is your full email address, including the "@gmail.com" portion
password is your account password.
2) Outgoing mail server: smtp.gmail.com
Username is your full email address, including the "@gmail.com" portion
password is your account password.

The account has to verify itself before it becomes active. If it cannot verify itself, then it should give you some idea as to what is wrong (ie., bad password, wrong username from mis-typing)

This particular setup is the IMAP setup for Gmail, which means it will emulate your folders and sync to your gmail account every time you access it on your phone.
 

AversaS

New Member
Jul 5, 2010
8
0
0
#10
So my account was down all day today. I just tried it again before I went to restore it..and much like that sound you hear in your car that goes away on the way to the shop, suddenly that error message disappeared and my mail loaded up. CRAZY! Over 2 days of being down, multiple tries to fix...and it just magically fixes itself. Ugh! I wonder if this is an Apple thing or Gmail thing...
 

AversaS

New Member
Jul 5, 2010
8
0
0
#12
I did this. I came up with the same general error:

Cannot Get Mail
The User Name or password for "imap.gmail.com" is incorrect.
 

AversaS

New Member
Jul 5, 2010
8
0
0
#13
On a different note, I just did a complete restore, and the email address is still acting up. I set it up as a new phone and everything. I ended up just restoring it from a back up after that. I am not sure what to do now. I am just at a complete loss.
 
Aug 11, 2010
1
0
0
#14
Not sure if anyone still has this problem, but I get that message every now and then for one of my gmail accounts, and this is how I fix it. Thought I'd share.
(Please keep in mind that this only fixes it for a few months or so, and it will eventually come back, but then you can simply apply the fix again and you're good to go for a couple of month, which is better than nothing :) )

On your iPhone (!) , go to the following page: https://www.google.com/accounts/displayunlockcaptcha

Insert your email address (including the @gmail.com extension), your password, and the code underneath, then click on Unlock. Then try your gmail account again. You shouldn't have to remove it from your email accounts first, this should work straight away. Good luck!

PS: I found this solution on http://mail.google.com/support/bin/answer.py?answer=78754&topic=12922
 

Hawk

Genius
Gold
Aug 2, 2007
6,682
241
83
48
ATL
#15
Not sure if anyone still has this problem, but I get that message every now and then for one of my gmail accounts, and this is how I fix it. Thought I'd share.
(Please keep in mind that this only fixes it for a few months or so, and it will eventually come back, but then you can simply apply the fix again and you're good to go for a couple of month, which is better than nothing :) )

On your iPhone (!) , go to the following page: https://www.google.com/accounts/displayunlockcaptcha

Insert your email address (including the @gmail.com extension), your password, and the code underneath, then click on Unlock. Then try your gmail account again. You shouldn't have to remove it from your email accounts first, this should work straight away. Good luck!

PS: I found this solution on http://mail.google.com/support/bin/answer.py?answer=78754&topic=12922
Thanks! I think that the reason that you have to do the captcha at all is because someone attempted to access the account.
Twice in the past 3 weeks I have gone through this and once, whomever it was was successful in sending mail as me, but Google blocked them all, from getting past the smtp server. Stranger still is that most of the emails were in Chinese.
 

Sharunda

Genius
Gold
Jun 16, 2008
4,987
1,085
113
One Horse Town, New Jersey
#17
Okay, there is actually a fix for this? This happened to me when I got my new iPhone 4S. I thought it was because I got the new iPhone. I did what it asked and put the passwords in. Funny enough all of my passwords were gone too. Once I did that, emails worked like a charm and no more error messages.
 
Dec 2, 2011
1
0
1
#18
Another thing to consider is if you use the secondary security for gmail, where you get a code on your phone if the computer is not recognized.

I did, and now the native email to bothiPad and iPhone does not recognize my password.
So I'm looking into taking the layer off.


Eta- aha! Get an application specific password from google help.
I was able to use it on both Apple devices.
All mail functioning.
 

StarPuppy

New Member
Aug 9, 2012
1
0
1
#19
After reading all of the above and having no success with any of these remedies, I took my iPad and iPhone to the Apple store and met with a Genius. This is what they did and it fixed both of my products:

For people like myself, who need a step by step...

Go to SETTINGS
MAIL. CONTACTS. CALENDARS
select your GMAIL account, and DELETE the account
then
ADD ACCOUNT
use MICROSOFT EXCHANGE instead of Gmail
Under email, type your email address
Username: type your email address again
Password: Your email password
then hit NEXT
follow prompts to save this new email account

You'll be getting your email through the EXCHANGE account and not through Gmail.

Apparently, you will still get your Gmail, but you're using a different way of accessing the account. The Genius who helped me today said sometimes there's a problem with the Apple product and Gmail communicating and this seems to bypass the problem.

It can be very frustrating. I can usually figure things out within a few hours, so I knew that when I couldn't figure this out I just needed to make an appointment with the Genius bar. They're awesome. I took my iPad and I followed exactly what they were doing on my iPhone.

Hope this helps.
 

Leo

Zealot
Silver
Nov 9, 2008
898
133
43
29
Calgary, AB
#20
After reading all of the above and having no success with any of these remedies, I took my iPad and iPhone to the Apple store and met with a Genius. This is what they did and it fixed both of my products:

For people like myself, who need a step by step...

Go to SETTINGS
MAIL. CONTACTS. CALENDARS
select your GMAIL account, and DELETE the account
then
ADD ACCOUNT
use MICROSOFT EXCHANGE instead of Gmail
Under email, type your email address
Username: type your email address again
Password: Your email password
then hit NEXT
follow prompts to save this new email account

You'll be getting your email through the EXCHANGE account and not through Gmail.

Apparently, you will still get your Gmail, but you're using a different way of accessing the account. The Genius who helped me today said sometimes there's a problem with the Apple product and Gmail communicating and this seems to bypass the problem.

It can be very frustrating. I can usually figure things out within a few hours, so I knew that when I couldn't figure this out I just needed to make an appointment with the Genius bar. They're awesome. I took my iPad and I followed exactly what they were doing on my iPhone.

Hope this helps.
I do this because it also enables PUSH emails on gmail.