The thing about this story is that it was written with a rather negative title and tone... When you read the story it turned our pretty good for the writer. AT&T is going to get a black eye over it, because it basically makes them look like an incompetent middleman. AT&T needs to get a better game plan together.
Apple came through. I would have been thrilled that it was taken care of so easily, but not with this writer...
So then I ask does "MS"nbc have a possible reason to insert FUD into the iPhone? Nah, couldn't be Look over there, was that a black helicopter?!
Must be nice to be able to pickup the phone and call someone at Apple's PR department and have them get someone to give you a call right back. Don't think for one second that he didn't throw out the fact that he is an MSNBC Contributing Editor. I highly doubt that any Joe walking into an Apple store with a dead iPhone that was purchased at an AT&T store would get such an exchange. How does that even work? Exchanging an AT&T purchase for an Apple purchase?
I used my phone while it was plugged in the other day, I will make sure it is the last time. Having a macpro and knowing how hot it gets, I don't wan to run into any problems with that. I try to charge the phone a few times through out the day to keep it from running out.