Help: Brand-new iPhone won't connect to iTunes

Discussion in 'Mac and iPhone' started by flambino, Sep 24, 2007.

  1. flambino

    flambino New Member

    Short version: New iPhone - no connection at all to computer. Help, please!

    Details: Just got a brand-new 8GB iPhone. I unpacked it, turned it on, it said connect to iTunes - all perfectly normal.
    But neither my PowerBook nor the iPhone react when I plug in the phone. No iTunes starting, no change on the phone. Nothing.

    My PowerBook is up-to-date software-wise (Mac OS 10.4.10, iTunes 7.4), and satisfies the requirements hardware-wise (USB 2.0). I've rebooted both phone and computer several times, I've reset PRAM, I've repaired permissions, I've reset the iPhone. Nothing.

    Here's the kicker: The USB-ports work fine with a mouse plugged in, but when I plug in the iPhone not even System Profiler reacts. In fact, it just says that there's nothing on the USB bus. The iPhone just isn't there.

    The iPhone seems to know that it's somewhat plugged-in, since it booted itself up, when I plugged it in while off. But that's the extent of it.
    Right now, I'm hoping that it's just the USB cable that's broken (though that of course is brand-new as well). I'm trying to charge the iPhone from a power outlet right now to see if the cable works - so far, I can't tell. Update: No, not charging as far as I can tell. No tiny lightning or plug icon shows up when I plug it in. Should have figured something like that would show up, but it's the first iPhone I've ever held let alone used, so bear with me

    Since I'm not in the US, I can't just walk into an Apple Store and ask what the deal is.
  2. Marianne

    Marianne Moderator

    what happens when you open itunes manually when your iphone is connected? does it show up in itunes then?
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  4. flambino

    flambino New Member

    Nope, I tried that several times too. The computer itself doesn't know that the iPhone's there, so neither does iTunes. As far as my computer's concerned, the iPhone doesn't exist.

    But it seems the USB cable may be the cause of all the trouble. I figured that the iPhone would somehow make it apparent whether it was charging, and of course it would according to the online manual (this is the first and only iPhone I've ever used - in fact it's the only the second I've seen in real life - which is why I didn't know this already).
    Thing is, my iPhone doesn't seem to be charging from a power outlet either. So right now I'm hoping that it's simply the USB cable that's broken. It could be the phone itself of course, but I really, really hope that isn't the case. As I said, I don't live in the US, so I can't get it replaced very easily.
    I'll borrow a friend's iPod cable and try connecting everything again.
    Fingers: Crossed.
  5. flambino

    flambino New Member

    Tried with a different cable and.... no, still nothing. The iPhone is simply defective.

    Aren't I just lucky? I'm 10 or so timezones away from where it was bought, and it's broken...

    I'll have to find a way to replace it. End of story.

    Consider this thread dead...
  6. VIPERxGTx2000

    VIPERxGTx2000 Member

    Try connecting it to a different computer, preferably a Windows computer. Also try going through the add new hardware wizard and see if it recognizes it then. I had a problem with my iPhone not charging or being recognized also, it turned out that the cable AND charger were the culprit. I tried another iPhone's cable and charger and it worked.
  7. flambino

    flambino New Member

    Tried that too (Dell laptop running XP). No response whatsoever. And like on my Mac, it doesn't even show up in the list of attached devices (or whatever that list is called).
    As a comparison: I have a dead iPod with currupt firmware. It doesn't get recognized as anything by the computer, and it can't even boot, but at least System Profiler tells me that something is connected.
    With the iPhone there's nothing.

    Hmm.. I'm a Mac guy, so I didn't think of that, and the Dell laptop I tried earlier just went home with its owner, so all I have now is my PowerBook. But again, the PC too was totally unaware - at the hardware level - that anything is plugged in at all, so I doubt that the wizard would have found it.

    I'd love to try, but you can't buy neither iPhones nor their chargers, docks, earphones etc., where I live. It's simply not here yet. I'm the only one I know of who has one in the entire country. To get another charger I would have to enlist friends in the US, which I'm already doing in order to get a new iPhone.

    I'll try everything one last time on my mom's MacBook with both the included cable and the one I've borrowed. But I'm not hopeful in the least.
  8. rbarger

    rbarger New Member


    I ran into this same issue with my 1st iPhone. I had a PowerMac G4 Dual Proccessor, MacOS X 10.4.10, iTunes 7.4.

    I called Apple about this issue, and I ended up being elevated to an iPhone technical specialist, that took about three people to reach. We tried everything, resetting, restarting, reinstalling, EVERYTHING.

    I had to exchange my iPhone at the Apple store.

    Sure enough, the new iPhone works great.

    Check all of your support channels. And as much as it sucks, dont be afraid to exchange your iPhone, you paid a lot of money for it, and it should work.
  9. Virginia

    Virginia New Member

    I can't get apps on my new iPhone 3G until I set up my iTunes account. I've been trying for weeks. I go through all the hoops and it says "technical difficulties". Have tried human phone support, no help.

    Help
  10. acosmichippo

    acosmichippo Genius

    For future reference, it would be best if you created a new thread for your question.

    and by "all the hoops", i assume you mean you did all of these steps?

    you can also set it up on another computer if you have one.
  11. iNinja

    iNinja Zealot

    Take it into ANY apple shop in the world and i think they will replace it. Its a worldwide warantee
  12. moll

    moll New Member

    I'm on my second new iphone in 5 weeks. Now this one won't connect to itunes,, tried new cord, also hard restart. Other phone over heated..So what do I do, go get yet another new iphone?
    This gets real old, problems,, takes time, and well maybe 3rd times charm?
  13. acosmichippo

    acosmichippo Genius

    Have you restarted your computer? Make sure all apple software is running properly?
  14. gabhii

    gabhii New Member

    Ahh it happens to me right now, well my iPhone isn't new, it went great before but today suddenly i can't connect to iTunes? I don't think it's because the usb connection cable, i just charged it earlier today.
  15. Legendary

    Legendary New Member

    hi..I just registered here to reply about this very similar problem I had...where iPhone didn't respond even after connecting with mac..the charger didn't charge either..

    so what I did was..I restarted the phone by press holding the top button..and the front botton till the apple logo showed up... it got turned off.. and then I turned it back on the same way..by press holding both buttons until the apple showed again..and then all my apps came up.. and when I put it back in the charger.. it was working..the green charge thing came up..as well as my itune icon.. halleluya..i praised Allah almighty.. :) iphone is working again..

    please try this method out..and I hope it works out for your iPhone as well..or for any user who is facing this same problem!

    best,

    [Legendary]
  16. OnTheFox

    OnTheFox New Member

    at the bottom right hand corner in itunes you may have to manually click on sync. You can go to preferences and have your phone sync automatically when you connect your USB to your Mac. You also should by now have an Apple ID with an established password that will allow you to download apps. Anyway,, Murphy's law,,,, If you can purchase an iphone that does'nt work,,,, you will. That is my luck as well....
  17. jonnylangholz

    jonnylangholz New Member

    Problem solved!

    Okay,

    go into spotlight and search "ipod.plist" then click "show all" in spotlight to obviously, show all. Drag however many "ipod.plist" files there are to the trash, then empty the trash.

    I would also recommend restarting your computer and your iphone just incase something is being weird with either product.
  18. David Lawrence

    David Lawrence New Member

    Wow this post is from a long time ago. I wonder if you tried it on a different computer. I have a similar issue. My phone however WILL work on different computers. It seems to be a driver issue with my Windows 7 computer. I am looking for a fix for that issue now. Wish me luck!
  19. acosmichippo

    acosmichippo Genius

    try this:

    1. Connect your iPhone to your computer.
    2. right click on "Computer" (or "My Computer" in XP) and select "Manage".
    3. Expand "Portable Devices".
    4. are there any symbols on "Apple iPhone"?
    5. either way, right-click on "Apple iPhone" and click "uninstall".
    6. Once that's done, disconnect and reconnect your iPhone. The driver should reinstall itself.
  20. fineuper

    fineuper New Member

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