Help! iPhone 6 black screen dropped

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JWA

New Member
Apr 8, 2016
2
0
1
#1
Hi there, dropped my iPhone 6 and now is completely dead. Black screen, no sound, no vibration. It is currently on charge and u have tried holding the power button and home button to reset but no luck :( I have rung my phone using my gf phone and it doesn't go straight to answer machine - it rings but my phone just stays black, no sound or vibration. Any help please??

Thanks
 

iPutz

Zealot
Silver
Nov 20, 2012
941
184
43
71
US Midwest
#2
Sounds like you may need to make a trip to the nearest Apple Store. Did you get AppleCare+ when you bought the phone? If so it is still under warranty. Good luck. Let us know the outcome.
 

JWA

New Member
Apr 8, 2016
2
0
1
#3
no I haven't got applecare+ or any insurance . But it is 11 months old so technically just under warranty? The screen doesn't appear to be smashed
 

Europa

Moderator
Senior Moderator
Dec 12, 2008
28,365
5,505
113
Utah
#4
Does iTunes recognize it? Try restoring it on your computer. If that doesn't work and there are no visible signs of damage, Apple will likely replace/repair it for free. It could be a loose connection. Make an appointment at an Apple Store.