Help, stuck in DFU, restore not working.

Discussion in 'iPad 2' started by Borgador, Sep 15, 2014.

  1. Borgador

    Borgador New Member

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    My Wife's iPad 2 hasn't been used it in over a year, and the battery ran down. I charged it up last night and turned it on. Nothing appeared to happen. No apple logo, nothing. On a hunch I plugged it into my computer, and sure enough iTunes popped up and said the iPad is in DFU mode and needs to be restored.
    I don't remember what version of iOS it had, but iTunes wanted to install iOS 7.whatever. I said ok. It downloaded and started extracting. After a while iTunes said waiting on the iPad. The computer made a few connect and disconnect sounds. The screen on the iPad stayed totally blank. Then the apple icon popped up with a grey progress bar. The bar never starts to fill with white. I left it for a few hours and came back. Still no progress.
    I made sure iTunes was up to date and restarted with a different usb port and cable. No luck.
    So I tried it on my Wife's computer. No luck there either. Same thing, DFU mode, extract iOS 7, apple icon with bar, but the progress bar never starts.
    I am going to leave it overnight and tomorrow during work, but I don't have high hopes.
    Anyone have any suggestions?

    ---sent from my iPad air, using tapatalk
     
  2. Borgador

    Borgador New Member

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    12 hours later, still no progress at all.
     
  3. MoneyMaker79

    MoneyMaker79 Genius
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    Is the iPad plugged in to the computer during the whole process so it will see it the whole way through?
     
  4. Borgador

    Borgador New Member

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  5. MoneyMaker79

    MoneyMaker79 Genius
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    I would continue trying. This does happen at times. It's not unusual. Reopen a new iTunes as well.
     
  6. Borgador

    Borgador New Member

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    It is still plugged into my wife's computer this morning and still no progress.
     
  7. MoneyMaker79

    MoneyMaker79 Genius
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    Can you restart and let us know? It should be a reasonably quick process to restore.
     
  8. Borgador

    Borgador New Member

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    I just restarted.
    I unplugged the USB cable, which threw an unknown error 9.
    Then I held the power and home button till the iPad screen turned off.
    I switched the USB cable to the back of the computer and closed iTunes.
    I reopened iTunes and checked for updates. No updates.
    As soon as i plugged the iPad back in iTunes came up with the DFU message.
    I clicked update and restore.
    iTunes extracted and prepared. The compute made the disconnect and reconnect sound.
    The iPad came up with the apple symbol, then a spinning wheel, then the grey progress bar. The bar never starts to fill with white. Same as before.

    Also I noticed iTunes says the serial number of the iPad is N/A.
     
    #8 Borgador, Sep 16, 2014
    Last edited: Sep 16, 2014
  9. MoneyMaker79

    MoneyMaker79 Genius
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    Let us know if it goes smoothly. iTunes needs to see the device the whole way through.
     
  10. Borgador

    Borgador New Member

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    Edited my last post. I fat fingered send.
     
  11. MoneyMaker79

    MoneyMaker79 Genius
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    The serial number saying N/A is normal when restoring.

    "Check your security software

    Related errors: 2, 4, 6, 9, 1000, 1611, 9006. Sometimes security software can prevent your device from communicating with either the Apple update server or with your device."

    http://support.apple.com/kb/TS3694#9
     
  12. Borgador

    Borgador New Member

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    Only avast is running. It has never interfered with a restore before. The error 9 popped up when I unplugged the iPad from the computer. I assumed it was because iTunes lost communication with the iPad
     
  13. Borgador

    Borgador New Member

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    I am going to leave it for now, and see if any progress started when I get home from work this evening.
     
  14. MoneyMaker79

    MoneyMaker79 Genius
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    That's most likely the reason. You can set iTunes on bottom to run via wifi. I'm not sure why it won't restore the device. I've had issues before but not ones that never corrected itself.
     
  15. Borgador

    Borgador New Member

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    Before I left for work. I swapped back to my computer since it reboots faster (SSD). I completely uninstalled Avast and rebooted.
    I grabbed yet a different 30pin USB cable. Checked for iTunes updates. None.
    Plugged in the iPad, and it popped up with the DFU message.
    Started the restore.
    Samething. Apple with progress bar, but it never starts to fill.
    I left it on and plugged into my computer. No real hope to see any progress tonight though.
    I wonder if being left unused with a dead battery did something to the hardware preventing the restore?
     
  16. Borgador

    Borgador New Member

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    8 hours and the progress bar hasn't even started to fill
     
  17. MoneyMaker79

    MoneyMaker79 Genius
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    Being left unused shouldn't cause any issues. Have you searched online? A lot of different websites show ways to fix this? How about calling Apple?
     
  18. Europa

    Europa Moderator
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    It's in recovery mode, not DFU mode. Try putting it in DFU mode before restoring. Post the error codes if you get any.
    http://m.iclarified.com/entry/index.php?enid=1034

    Not charging the battery for that long can cause it to require a restore as well as decrease the battery life.
     
  19. Borgador

    Borgador New Member

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    Ummm DFU is a totally black screen and you can't tell if it is even on, right? That is what the iPad looks like when not connected to iTunes trying to update and restore.
     
  20. MoneyMaker79

    MoneyMaker79 Genius
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    DFU mode it'll force iTunes to allow you to restore.
     

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