HELP! WON'T INSTALL! Keeps saying to re-install iTunes. Tried 4 times already...

crewxp

New Member
Jun 30, 2007
20
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0
#1
"The software required for iPhone is not installed. Please run the iTunes installer to remove iTunes, then install iTunes again."

I downloaded the latest version 2 times, and uninstalled, removed Quicktimes and iTunes manually after that, re-installed. Nothing works! I've tried this 4 times. I have windows vista, asus motherboard, and an ati card, if that helps.

I spent 700 on the darn phone, and now it won't even install.

Can anyone help me out here? I'm kind of pissed...
 

Dartman

New Member
Jun 12, 2007
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0
#2
I activated things perfectly on my Mac at work (all contacts and iCal items loaded). When I went home to try and load my music off of my PC, I got the same message as you. I reinstalled iTunes on the PC a couple of times and no luck. In my case, I suspect that it is because I activated it on a Mac and then tried to have a PC recognize it. Slightly bummed about that.

I was able to connect it to a different Mac for a successful iPhoto transfer. Are you having the problem with a Mac or a PC?
 

Marksman

New Member
Bronze
Jun 4, 2007
335
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#3
I am having the same problem with it on my vista machine.
In my case I believe it has to do with the iPhone device driver not being installed properly.

I have not resolved the problem yet, I ended up activating it on my laptop. If I figure it out tomorrow I will let you know.
 

crewxp

New Member
Jun 30, 2007
20
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0
#4
I'm running pc, vista. This is really gay how Apple doesn't even make products that will work correctly with their competitors.
 

pharoh

New Member
Bronze
Jun 28, 2007
35
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0
#5
I am having the same problem with it on my vista machine.
In my case I believe it has to do with the iPhone device driver not being installed properly.

I have not resolved the problem yet, I ended up activating it on my laptop. If I figure it out tomorrow I will let you know.
I'll tell ya....i used to use Windows with iTunes and had nothing but problems..ever since I made the change to Mac (two years ago)..I've never had 1 problem....My I phone did as it was supposed to on my Mac laptop...but...still waiting for activation 4 hours later...as they say (and I believe) "One day everyone will own a Mac"
 

pharoh

New Member
Bronze
Jun 28, 2007
35
0
0
#6
I'm running pc, vista. This is really gay how Apple doesn't even make products that will work correctly with their competitors.
Makes perfect businesss sense....doesn't it? Switch to Mac and never have problems again......I did 2 years ago...There's no comparison....
 

crewxp

New Member
Jun 30, 2007
20
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0
#8
Yeah, it does.

I'm extremely annoyed right now. If anyone can help me out with a solution, I'ld be SO MUCH is gratitude. Thx
 

crewxp

New Member
Jun 30, 2007
20
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0
#9
But they have alternatives for mac that're like office. There's no alternative to activate my iPhone... And Microsoft says what their stuff is compatible with. Apple says it'll work, but it's not working...

And I don't really want to get into a mac vs pc debate, I'm just trying to see if someone would like to help me out.
 

danieldamaniel

New Member
Bronze
Jun 30, 2007
42
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0
#10
There is no debate, mac is better.
And I am sure it works, i promise you 99.9% of Vista users successfuly activated their iPHone! don't make a generalization until you know
 

pharoh

New Member
Bronze
Jun 28, 2007
35
0
0
#12
There is no debate, mac is better.
And I am sure it works, i promise you 99.9% of Vista users successfuly activated their iPHone! don't make a generalization until you know
windows is a headache...and you are experiencing one now......fess up to it ...tomorrow go to the Apple store and step up to the plate...I promise you that you will never regret it...otherwise stay with your bs heaaches..
 

Juego

New Member
Jun 23, 2007
22
0
0
#13
I had the same problem and was able to finish the activation on a friends computer. Just make sure you don't sync anything on his iTunes but you are still able to activate and use the phone etc. Hope that helps
 

crewxp

New Member
Jun 30, 2007
20
0
0
#14
Thanks for the link, I've tried that, but still no luck.


And please stop turning this into a windows war. I have what I have, I don't really care what OS I have, and windows has worked fine for everything else.

And I do know facts before I post, I've read other forums, same problems for other people. All running vista. I havn't had a single auccessful vista install yet.

Please no more windows or mac bashing here. I just would like help with my iPhone.

I'm going to keep researching, but help is MUCH appreciated. I called tech support, but was on hold for 2 hours.
 

matyb2233

New Member
Jun 24, 2007
24
0
0
#16
"The software required for iPhone is not installed. Please run the iTunes installer to remove iTunes, then install iTunes again."

I downloaded the latest version 2 times, and uninstalled, removed Quicktimes and iTunes manually after that, re-installed. Nothing works! I've tried this 4 times. I have windows vista, asus motherboard, and an ati card, if that helps.

I spent 700 on the darn phone, and now it won't even install.

Can anyone help me out here? I'm kind of pissed...
I am having the same problem. All u have to do is go to the Apple store use one of their computers or any ones computer and put it back in your computer to allow for activation, and then it will allow youy do downlad songs and contacts later......

Good luck i am still on hour 15.5
 

ja_vo

New Member
Bronze
Jun 17, 2007
236
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0
Atlanta, GA
#17
I'm running pc, vista. This is really gay how Apple doesn't even make products that will work correctly with their competitors.
no well you know the sell really cheap mac now a days. like a mini. $600 or so, and you wont have anymore problems ever again.

don't know why its not working well on your vista. it works great on my work comp. but i have mac at home.

sorry man
 

stuart9682

New Member
Bronze
May 29, 2007
116
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0
#19
I am also having a hard time confirming compatibility with 64-bit windows systems of any kind. Can anyone chime in with this info? I do believe Vista 64 in not supported at this time.
 

MomPOM

New Member
Bronze
Jun 20, 2007
180
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0
NW Burbs of Chicago
#20
I'm having problems on my Mac too. My phone is activated but it says that it can't update my library file and always complaining about not being able tocomplete the transaction because the server is busy even though it did complete because it is activated.