How I messed up my iPhone 4S order...

Michael Baturin

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#1
Here's my story, let's hear yours. This one is a bit confusing but interesting.

I ordered my 2 iPhone 4S at 4:00am. They were ordered under a new account with new numbers. The plan was for my fiancé and I to get our current numbers to replace these new numbers on this new plan. Both of our current numbers are not on contract and are able to be signed to a new 2 year contract. Her number is on Verizon so the porting of that will be easy and there is no problem with it. Heres where it gets sticky. My long time number (for economic purposes) is on my parents AT&T family plan. My expectation was that it will absorb the new contract and replace the new number I was assigned. After 2 hours on the phone with AT&T MBO department, I've learned it's not that easy.

Because the newly assigned number is on a new 2 year contract as of the time of purchase, it can not be replaced with an AT&T number specifically. It could be replaced by a ported number from another carrier, but not another AT&T number regardless of of it's eligibility for a new contract! So after some time and explanation of company policy etc the senior manager I spoke to offered the following solution. Bring the 4S into an AT&T store on Friday and return it as I'm within the "buyers remorse" period. Then have my current longtime number (which I've already switched into my account) upgraded to iPhone 4S and just ask for the one I just returned to them to be put back in my hands with my old sim-card (which I have). At that time I will have the iPhone 4S with my longtime number. The guy was real nice and said he will personally be overseeing that this is what happens. My concern now is getting into an AT&T store on Friday to take care of this. Hopefully by 4-5 it will be cleared out.


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Michael Baturin

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#3
Don't let your 4S out of your sight while you do that!
oh I wont be handing it over until it's all agreed on beforehand. Lol. And if for some reason it's not (and I know I sound wacky here) ill have a new permanent number.


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AeroCare

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#4
That's why I use Google Voice. No matter what number I get I don't care because everybody calls my Google number anyway.
 

NewGuy

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#7
Then have my current longtime number (which I've already switched into my account) upgraded to iPhone 4S and just ask for the one I just returned to them to be put back in my hands with my old sim-card (which I have).

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I don't know what phone his old sim card is coming from. Unless hes taking the sim card out of a iPhone 4 then he wont be able to put it into the 4S. So he would have to get a new sim card and i don't know if that would be problematic for his case.
 

ITS ME DAVID

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#10
all they do is program a new micro sim to his account its a simple process
 

Michael Baturin

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#13
NOT a simple process as I've written in the original post. In fact they make switching phone numbers from within AT&T a nightmare
 

ITS ME DAVID

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#14
well when you port a number its being ported from a different carrier not sure why he thought he could get a number ported to a new contract on the same carrier
 

AeroCare

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#15
well when you port a number its being ported from a different carrier not sure why he thought he could get a number ported to a new contract on the same carrier
I figure it would be easier because they really wouldn't have to port it they just had to assign it to a new sim card.
 

NewGuy

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#16
I figure it would be easier because they really wouldn't have to port it they just had to assign it to a new sim card.
Ya, but he was getting it of his parents name onto his. So out of 1 plan onto another, that's where the problem was. I agree though, I woulda thought it would b easy.


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shugo

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#18
Will a 3GS sim work in iPhone 4/S?


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Michael Baturin

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#19
Will a 3GS sim work in iPhone 4/S?

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I don't think so as the 3Gs used larger sims. Not sure though.....so aggravated with all this at this point. They actually told me their systems do allow a contract to be cancelled early and have the fee waived but only in cases of death or bankruptcy.
 

John07524

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#20
Port out your number from AT&T to a pre paid phone from Verizon or sprint and then after a few min or hours port it into your new account.