I just got my $36 AT&T upgrade fee waived by requesting it via live chat.
Go to the live chat here and sign in. http://www.att.com/esupport/main.jsp?cv=820
After logging in, I said, "Hi. I've been an AT&T customer for more than 4 years and my account is in good standing. I just upgraded to an iPhone 5 and I was hoping I could get my $36 upgrade fee waived and credited back to my account."
The agent verified my account and came back and said that he had approved the credit and I could expect it on my next bill. The entire process only took a few minutes.
Go to the live chat here and sign in. http://www.att.com/esupport/main.jsp?cv=820
After logging in, I said, "Hi. I've been an AT&T customer for more than 4 years and my account is in good standing. I just upgraded to an iPhone 5 and I was hoping I could get my $36 upgrade fee waived and credited back to my account."
The agent verified my account and came back and said that he had approved the credit and I could expect it on my next bill. The entire process only took a few minutes.
