How to get your AT&T upgrade fee waived

[Europa]

I just got my $36 AT&T upgrade fee waived by requesting it via live chat.

Go to the live chat here and sign in. http://www.att.com/esupport/main.jsp?cv=820

After logging in, I said, "Hi. I've been an AT&T customer for more than 4 years and my account is in good standing. I just upgraded to an iPhone 5 and I was hoping I could get my $36 upgrade fee waived and credited back to my account."

The agent verified my account and came back and said that he had approved the credit and I could expect it on my next bill. The entire process only took a few minutes.

 

[Iloveiphones]

We emailed and they said no, they said they have done it another time and won't do it again. We have been members for 8 years.

 

[Zanthe]

I have three to get waived -- both phones and my wife's iPad. I think I'll get it done!

It's amazing that they hammer good customers with this BS fee.

 

[Europa]

Mac, is your account in good standing? I got my iPhone 4 and 4S upgrade fees waived, but this method was faster and easier than calling.

 

[imutter]

Europa did you look up your bill online ?
My bill has not even been posted. I did change to the new plan which it shows. But no new charge ? Our billing cycle runs through the 12th I guess I wait and see.

 

[Iloveiphones]

Mac, is your account in good standing? I got my iPhone 4 and 4S upgrade fees waived, but this method was faster and easier than calling.

Our account is in very good standing, never missed a bill, which is $175. And never switched, been with them for 8 years.

 

[Zanthe]

Our account is in very good standing, never missed a bill, which is $175. And never switched, been with them for 8 years.

You need to elevate your request to a supervisor.

 

[llrickman]

I called asked for it to be waived and in 2 minute $72 credited to my account I have had every upgrade/activation fee waived every year

 

[Kgd0630]

Same here. I got my bill, called and said I thought it was already waived in store. It was immediately taken off bill. 4 lines of activation.

 

[ITS ME DAVID]

I just called and said "hi I would like to get my fee waved, ok hold on while I pull up your account, ok I credited your account anything else I can do for you, nope I'm ok thanks you bye" and just like that it was waved.

 

[Iloveiphones]

You need to elevate your request to a supervisor.

Knowing my mom, once they said no its no and no other trying.

 

[jmp316]

Mine was waived based on my education discount. Yay! In fact I never have to pay an activation fee because of this (in addition to 15% my total bill).

 

[Bambamone3]

Just got my wife's and mines waived with no hassle from an AT&T rep all you have to do is call

 

[Europa]

Our account is in very good standing, never missed a bill, which is $175. And never switched, been with them for 8 years.

You haven't received your phone yet, right? Wait until you receive it and then try the link I provided.

 

[Europa]

Europa did you look up your bill online ?
My bill has not even been posted. I did change to the new plan which it shows. But no new charge ? Our billing cycle runs through the 12th I guess I wait and see.

No. I hadn't received the bill for the upgrade fee yet. It would have been on my next bill.

 

[Iloveiphones]

You haven't received your phone yet, right? Wait until you receive it and then try the link I provided.

Hopefully it gets here before the next bill. And hopefully my mom lets us try again.

 

[Jeff71hotrod]

I got my waived too. Very easy after a short phone call.

 

[Hayesimus]

I was with AT&T for about 8 years and I went through a dozen phones in that time. I never paid an upgrade or activation fee. Funny thing is I don't remember asking them to waive it even once... Do they do it without you asking sometimes? At least half of my time with them I was paying between 330 and 350 a month. 5 lines and all. Maybe they felt sorry for me lol

 

[Rugaby]

This is why I am and will stay with AT&T. Huge discount if I switched to sprint but I won't because I know how sprints customer service is and AT&T customer service is awesome.

 

[Tattooed Alex]

Just got off the phone with AT&T and they removed the activation fees from both upgrades and some prorated charges and took a little over $100 off of my bill so it it even $15 lower than my standard monthly bill. When I first asked about the extra charges the rep told me the activation fee should of been immediately waived so I didn't even need to bring up my customer loyalty case. I have a Premier Members account so I am assuming that is why she said the activation fees should of been waived.

Definitely worth a couple of minutes of your time to save some $.