How to get your AT&T upgrade fee waived

Europa

Moderator
Senior Moderator
Dec 12, 2008
28,365
5,506
113
Utah
#1
I just got my $36 AT&T upgrade fee waived by requesting it via live chat.

Go to the live chat here and sign in. http://www.att.com/esupport/main.jsp?cv=820

After logging in, I said, "Hi. I've been an AT&T customer for more than 4 years and my account is in good standing. I just upgraded to an iPhone 5 and I was hoping I could get my $36 upgrade fee waived and credited back to my account."

The agent verified my account and came back and said that he had approved the credit and I could expect it on my next bill. The entire process only took a few minutes. :)
 

Iloveiphones

Genius
Platinum
Aug 5, 2010
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#2
We emailed and they said no, they said they have done it another time and won't do it again. We have been members for 8 years.
 

Zanthe

#apple
Gold
Aug 9, 2007
2,630
314
83
#3
I have three to get waived -- both phones and my wife's iPad. I think I'll get it done!

It's amazing that they hammer good customers with this BS fee.
 

Europa

Moderator
Senior Moderator
Dec 12, 2008
28,365
5,506
113
Utah
#4
Mac, is your account in good standing? I got my iPhone 4 and 4S upgrade fees waived, but this method was faster and easier than calling.
 

imutter

Genius
Gold
Apr 4, 2011
5,941
754
113
Somewhere between DC and Baltimore.
#5
Europa did you look up your bill online ?
My bill has not even been posted. I did change to the new plan which it shows. But no new charge ? Our billing cycle runs through the 12th I guess I wait and see.
 

Iloveiphones

Genius
Platinum
Aug 5, 2010
6,237
234
83
chatsocially.com
#6
Mac, is your account in good standing? I got my iPhone 4 and 4S upgrade fees waived, but this method was faster and easier than calling.
Our account is in very good standing, never missed a bill, which is $175. And never switched, been with them for 8 years.
 

Zanthe

#apple
Gold
Aug 9, 2007
2,630
314
83
#7
Our account is in very good standing, never missed a bill, which is $175. And never switched, been with them for 8 years.
You need to elevate your request to a supervisor.
 

llrickman

Contributor
Silver
Jan 12, 2008
787
26
28
Albuquerque , NM
#8
I called asked for it to be waived and in 2 minute $72 credited to my account I have had every upgrade/activation fee waived every year
 

Kgd0630

Contributor
Bronze
Aug 8, 2010
330
33
28
Anderson, SC
#9
Same here. I got my bill, called and said I thought it was already waived in store. It was immediately taken off bill. 4 lines of activation.
 

ITS ME DAVID

Evangelist
Gold
Jul 8, 2010
1,358
112
63
L.A C.A
#10
I just called and said "hi I would like to get my fee waved, ok hold on while I pull up your account, ok I credited your account anything else I can do for you, nope I'm ok thanks you bye" and just like that it was waved.
 

jmp316

Evangelist
Gold
Jul 10, 2008
1,048
141
63
#12
Mine was waived based on my education discount. Yay! In fact I never have to pay an activation fee because of this (in addition to 15% my total bill).
 

Bambamone3

New Member
Sep 19, 2012
22
0
1
#13
Just got my wife's and mines waived with no hassle from an AT&T rep all you have to do is call
 

Europa

Moderator
Senior Moderator
Dec 12, 2008
28,365
5,506
113
Utah
#14
Our account is in very good standing, never missed a bill, which is $175. And never switched, been with them for 8 years.
You haven't received your phone yet, right? Wait until you receive it and then try the link I provided.
 

Europa

Moderator
Senior Moderator
Dec 12, 2008
28,365
5,506
113
Utah
#15
Europa did you look up your bill online ?
My bill has not even been posted. I did change to the new plan which it shows. But no new charge ? Our billing cycle runs through the 12th I guess I wait and see.
No. I hadn't received the bill for the upgrade fee yet. It would have been on my next bill.
 

Jeff71hotrod

Member
Bronze
Mar 16, 2012
40
1
8
#17
I got my waived too. Very easy after a short phone call.
 

Hayesimus

Contributor
Bronze
Apr 12, 2012
261
47
28
#18
I was with AT&T for about 8 years and I went through a dozen phones in that time. I never paid an upgrade or activation fee. Funny thing is I don't remember asking them to waive it even once... Do they do it without you asking sometimes? At least half of my time with them I was paying between 330 and 350 a month. 5 lines and all. Maybe they felt sorry for me lol
 

Rugaby

Genius
Gold
Feb 18, 2011
7,122
1,219
113
Washington state
#19
This is why I am and will stay with AT&T. Huge discount if I switched to sprint but I won't because I know how sprints customer service is and AT&T customer service is awesome.
 
Oct 24, 2010
3,050
829
113
Denver, CO
#20
Just got off the phone with AT&T and they removed the activation fees from both upgrades and some prorated charges and took a little over $100 off of my bill so it it even $15 lower than my standard monthly bill. When I first asked about the extra charges the rep told me the activation fee should of been immediately waived so I didn't even need to bring up my customer loyalty case. I have a Premier Members account so I am assuming that is why she said the activation fees should of been waived.

Definitely worth a couple of minutes of your time to save some $.