How to get your AT&T upgrade fee waived

We emailed and they said no, they said they have done it another time and won't do it again. We have been members for 8 years.

 

I have three to get waived -- both phones and my wife's iPad. I think I'll get it done!

It's amazing that they hammer good customers with this BS fee.

 

Europa did you look up your bill online ?
My bill has not even been posted. I did change to the new plan which it shows. But no new charge ? Our billing cycle runs through the 12th I guess I wait and see.

 

Our account is in very good standing, never missed a bill, which is $175. And never switched, been with them for 8 years.

 

You need to elevate your request to a supervisor.

 

I called asked for it to be waived and in 2 minute $72 credited to my account I have had every upgrade/activation fee waived every year

 

Same here. I got my bill, called and said I thought it was already waived in store. It was immediately taken off bill. 4 lines of activation.

 

I just called and said "hi I would like to get my fee waved, ok hold on while I pull up your account, ok I credited your account anything else I can do for you, nope I'm ok thanks you bye" and just like that it was waved.

 

Knowing my mom, once they said no its no and no other trying.

 

Mine was waived based on my education discount. Yay! In fact I never have to pay an activation fee because of this (in addition to 15% my total bill).

 

Just got my wife's and mines waived with no hassle from an AT&T rep all you have to do is call

 

Hopefully it gets here before the next bill. And hopefully my mom lets us try again.

 

I got my waived too. Very easy after a short phone call.

 

I was with AT&T for about 8 years and I went through a dozen phones in that time. I never paid an upgrade or activation fee. Funny thing is I don't remember asking them to waive it even once... Do they do it without you asking sometimes? At least half of my time with them I was paying between 330 and 350 a month. 5 lines and all. Maybe they felt sorry for me lol

 

This is why I am and will stay with AT&T. Huge discount if I switched to sprint but I won't because I know how sprints customer service is and AT&T customer service is awesome.

 

Just got off the phone with AT&T and they removed the activation fees from both upgrades and some prorated charges and took a little over $100 off of my bill so it it even $15 lower than my standard monthly bill. When I first asked about the extra charges the rep told me the activation fee should of been immediately waived so I didn't even need to bring up my customer loyalty case. I have a Premier Members account so I am assuming that is why she said the activation fees should of been waived.

Definitely worth a couple of minutes of your time to save some $.