Well it's handled but I really don't understand that at all. She's gonna get in trouble? Other reps in customer care just waive the fee routinely as evidenced by several in this thread that just called and asked and it was handled without any sort of whining whatsoever. On the other hand if they credit you $36 it really doesn't matter which bin they take it out of.I just got off the phone with AT&T and she couldn't remove the activation fee without incurring a "feedback" on her job (which I assume is getting in trouble). She did however remove $36.00 in other data charges which brought my bill down to the regular amount. I think this is a reasonable solution. I wouldn't have even thought of this without being a member of this place Thank you.
Perhaps she was new and being monitored by her supervisors. I don't know. It all worked out the same and it was a pleasure working with her. In hindsight, I probably should have tried the link first.Well it's handled but I really don't understand that at all. She's gonna get in trouble?
Thank you. Just got my fee waived.I just got my $36 AT&T upgrade fee waived by requesting it via live chat.
Go to the live chat here and sign in. http://www.att.com/esupport/main.jsp?cv=820
After logging in, I said, "Hi. I've been an AT&T customer for more than 4 years and my account is in good standing. I just upgraded to an iPhone 5 and I was hoping I could get my $36 upgrade fee waived and credited back to my account."
The agent verified my account and came back and said that he had approved the credit and I could expect it on my next bill. The entire process only took a few minutes.