I need to exchange my iPhone!

Welcome to our Community
Wanting to join the rest of our members? Feel free to sign up today.
Sign up
Aug 12, 2007
1
0
0
#1
So, I just picked up an iPhone today.

It's amazing but I just noticed like little water droplets or bubbles inside the screen.

If I want to exchange the phone tomorrow, what will happen with the SIM card in the defective iPhone? Will they take it out and pop it into the new one and that is it?

Or will I have to do the entire activation process again?


Thanks for all your help, this is a great forum!

-Blake
 

Conan

New Member
Bronze
Jul 19, 2007
374
0
0
#3
So, I just picked up an iPhone today.

It's amazing but I just noticed like little water droplets or bubbles inside the screen.

If I want to exchange the phone tomorrow, what will happen with the SIM card in the defective iPhone? Will they take it out and pop it into the new one and that is it?

Or will I have to do the entire activation process again?


Thanks for all your help, this is a great forum!

-Blake
Yep, they just swap the card so you don't have to worry about the activation. just have to sync the movies,music and such back in.
 

lrfhfs

New Member
Jul 11, 2007
20
0
0
#4
may not be water droplets

is it just above the ear piece and does it look like an "i" on its side...

So, I just picked up an iPhone today.

It's amazing but I just noticed like little water droplets or bubbles inside the screen.

If I want to exchange the phone tomorrow, what will happen with the SIM card in the defective iPhone? Will they take it out and pop it into the new one and that is it?

Or will I have to do the entire activation process again?


Thanks for all your help, this is a great forum!

-Blake
 

randyg

New Member
Bronze
Jun 24, 2007
86
0
0
#6
That "i" on it's side is the sensors, but you shouldn't be seeing that. I can see mine in bright sunlight. I would at least have Apple look at it. As far as replacement, I had mine replaced last week. The swapped the SIM card out but I had to get home and sync before the phone was useable. It was a three step process for me. iTunes recognized the phone and then immediately went to AT&T and it recognized the card and activated the phone. Then I had to install the iPhone update. Then I had to re-sync all my videos, music, info, etc. It was really easy.
 

lrfhfs

New Member
Jul 11, 2007
20
0
0
#7
sensors

Are you suppose to see the sensors in bright light?

UOTE=randyg;78093]That "i" on it's side is the sensors, but you shouldn't be seeing that. I can see mine in bright sunlight. I would at least have Apple look at it. As far as replacement, I had mine replaced last week. The swapped the SIM card out but I had to get home and sync before the phone was useable. It was a three step process for me. iTunes recognized the phone and then immediately went to AT&T and it recognized the card and activated the phone. Then I had to install the iPhone update. Then I had to re-sync all my videos, music, info, etc. It was really easy.[/QUOTE]
 

randyg

New Member
Bronze
Jun 24, 2007
86
0
0
#8
Are you suppose to see the sensors in bright light?
[/QUOTE]

Well I can't say for sure. It was actually a few days before I saw them for the first time. Didn't even know they were there. But it was really bright daylight and there they were clear as day. That's just the way the phone is put together I assume. They have to be clear (of the black on the back of the glass) or they wouldn't work. That's my take anyway.
 

coinstar99

Member
Bronze
Sep 6, 2007
221
0
16
#9
I had to take my girlfriends iPhone back to AT&T cause it was totally defective. Now I am not going to rant about the policy where you have to go to an Apple store, and actually see a real tech, I think thats a great policy. I am not going to rant on the fact that if I did want to exchange at AT&T I would have to pay a restocking fee, even though that is a load of crap. I am going to rant on the terrible treatment and downright a$$-hatedness of the employees in the store.

I went in and I had an item to return that was under thirty days, and the iPhone which I wanted to get exchanged, I knew of the policy before hand I just wanted to see if maybe I'd get lucky. Well first off, when I showed the item I wanted to return, the person that was helping me was the same guy who I bought the accessory off of, and right away, he became a total jerk about the return. I let that go for a second cause the iPhone was much more important. He asked me what was wrong, and then proceded to tell me how they won't do anything cause Apple won't let them, and how Apple pretty much screwed up their customer service options. There were four sales people there and they were all bashing Apple. The rep, whom for the rest of the rant I will call DB (not his name, but initials for what I want to call him), well DB kept asking me questions as if I was stupid, he knew it was my girl's iPhone and kept basically insisting that it must be user error. Now my girl and I are not stupid, we both have working in the technology industry for over 5 years, and know technology inside and out, between sales and service. We have owned every phone that any wireless carrier we are with have sold. So anyway....

DB proceeds to tell me that he has to charge the restocking fee, so I asked if that made any sense to charge me for an item that is defective to get a new one, and he once again just trashed Apple. Another rep from across the store said that we should go to an Apple store and maybe they would be able to help, so I said ok, where is the closest one. This genius told me the farthest one away, and keep in mind, there are only 4 in the entire state. I knew where the closest one was. I asked if they could give directions and the only thing they said was oh yes sure its easy to find. That was the extent of their directions.

So I gave up with the iPhone and said that I'd check out Apple. So I got this GPS receiver I want to return, DB tries to talk me into keeping it, and when I told him I no longer have a phone that it works on, he says that it will working with the iPhone! :laugh2: Oh really? I said I just want to return it, and my girl wants a case. By this point we are both super ticked off! She picked out a case for her iPhone and left, after the transaction DB just walked away, he didn't even say thank you or offer any assistance at all. What is really funny is my girl used to work for AT&T and the manager of this store we were in, was her old manager!

So I got in the car and did a google text for the closest Apple store, which is awesome with the iPhone cause I just clicked the phone number in the text and it called. So the Apple dude gets on, and he was in one word AWESOME! he even laughed when I talked about AT&T, he told me about how their exchange/repair works, and invited me to the store, and even said about setting up a appointment to come in and have a real tech look at my girl's iPhone. The call to the Apple store, and I am sure when I actually go there, was a great experience. It almost makes me want to get rid of my Vista notebook and jump back aboard the Apple train! I just might.

I am sorry, I had to rant a little, I was frustrated with AT&T's poor treatment

Thanks anyone who read this!