I was duped! My iPhone won't sync with Outlook!

Ljp

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Jun 30, 2007
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I know outlook is the default choice in the drop down boxes. did you open the boxes? I read somewhere that people had to change it from outlook to something else and then change it back at some point.
 

hydro94530

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Jul 3, 2007
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I was unable to do this up until right now. I had Outlook Express selected as opposed to just Outlook in the Mail Accounts section. Make sure you don't have Express selected. Once I did this, syncs perfectly!
 

dscales

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Jun 30, 2007
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Ok, I tried synching on my laptop and it worked like a charm. What I had to do is download and import my appointments from Yahoo online into Outlook on my laptop. Then it synched with iTunes perfectly.

I really think that the fact that I have ACT synching with Outlook on my PC is conflicting with the sync with iTunes. I hope Apple can figure it out or allow us just to synch directly with Yahoo in the future because now I have to sync in this order:

Act>Outlook on PC>Yahoo>Outlook on laptop>iTunes>iPhone

Isn't that ridiculous? At least I don't have to sit there and manually type everything, but what a mess!
 

digitalfx

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Jul 1, 2007
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Unlike music syncing, there is no indication that the syncing is happening. Just be patient until the iPhone stops saying it is syncing.
Not correct, it will tell you in the top "syncing contacts" or "syncing calendar" while it is syncing.
 

dscales

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Jun 30, 2007
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This guy over at the Apple forum figured the problem out and he's my hero!

Yes but Outlook 2003 disables one of the add-ins which causes Outlook to crash when you load program. Then the add-in is disabled and you can't enable it just by selecting the box in tools>other>advanced>com add-ins because it won't happen.It just keeps unchecking itself.
Here's what to do: with outlook open go to "about Outlook" You'll see a button "disabled components" under that will be the offending iPhone addin. RE-enable it. Then do the manouevre I mentioned in second sentence. Then sync iPhone and all contacts, calendar etc will sync to phone. BUT the next time you start up Outlook it will tell you that the addin causes a serious error and will disable it. I guess we will have to enable it each time we want to sync for now -Microsoft had no idea (nor did Apple) after several hours on support lines. God only knows when and who will fix this. This seems to work for now however.
 

huss3d

New Member
Jul 12, 2007
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possible fix

Hey I just got my contacts to work!

Go to the tools tab in outlook and then to options --> other --> then go to the advanced options. From there you can click on the COM Add-Ins button and make sure the Outlook iTunes Sync Addin has a check beside it!

Idid all of that and they imported perfect.

Huss3d
 

Mactech

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Jun 28, 2007
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what did you expect?

First… I am sorry that you are having these problems.

Second, How is it Apples fault that YOU can't figure something so simple out?
Is Office updated? Did you update Office to SP2? and all the related updates, you do know that Office will have issues with syncing with SP1 right?
Do you sync with a Palm device as well as the iPhone?

You do know that there are limitless combinations or reasons why you can't sync, But it really steams me when users automatically point the finger when they point the finger at the Manufacturer, or the technician. No offence but the rest of us have no problem.

Third... what did you expect? The Apple tech you spent 3 hours on the phone with is NOT qualified nor trained to troubleshoot Microsoft Office products. Yes... he/she may have some knowledge of the general workings of Outlook sans MS Office.

It's a Microsoft product, all Apple did was create an easy to use conduit within (iTunes - iSync) to have the ability to sync with Outlook and Yahoo etc.

I support users at a company I work for, quite a few executives purchased the iPhone as well as me, no problems syncing here.

So don't blame the Apple tech or Apple, especially the phone techs and the guys/gals at the Genius Bar. These souls are trying their best with the knowledge they have, I am not knocking them at all, but they don’t get enough training unless they get it themselves unless it’s all Apple inclusive. .

I can't undersatnd why you are having so many problems? Shoot me an email, I'll help you, I'll have you up and syncing in short time. But I don't come cheap. :laugh2:
 

tharmsen

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Silver
Jul 5, 2007
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I couldn't get my phone to sync with Outlook 2003 either. It would say it was syncing but it never pulled it off. Then I decided to sync my phone with my Macbook and Entourage (Outlook for Mac by Microsoft) and poof, it worked.
 

TechnoDoc

New Member
Jul 2, 2007
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First… I am sorry that you are having these problems.

Second, How is it Apples fault that YOU can't figure something so simple out?
Is Office updated? Did you update Office to SP2? and all the related updates, you do know that Office will have issues with syncing with SP1 right?
Do you sync with a Palm device as well as the iPhone?

You do know that there are limitless combinations or reasons why you can't sync, But it really steams me when users automatically point the finger when they point the finger at the Manufacturer, or the technician. No offence but the rest of us have no problem.

Third... what did you expect? The Apple tech you spent 3 hours on the phone with is NOT qualified nor trained to troubleshoot Microsoft Office products. Yes... he/she may have some knowledge of the general workings of Outlook sans MS Office.

It's a Microsoft product, all Apple did was create an easy to use conduit within (iTunes - iSync) to have the ability to sync with Outlook and Yahoo etc.

I support users at a company I work for, quite a few executives purchased the iPhone as well as me, no problems syncing here.

So don't blame the Apple tech or Apple, especially the phone techs and the guys/gals at the Genius Bar. These souls are trying their best with the knowledge they have, I am not knocking them at all, but they don’t get enough training unless they get it themselves unless it’s all Apple inclusive. .

I can't undersatnd why you are having so many problems? Shoot me an email, I'll help you, I'll have you up and syncing in short time. But I don't come cheap. :laugh2:
For what it's worth, Apple has acknowledged that there is a real bug/issue with their side of the Outlook conduit. I spoke to a level 2 Apple product specialist (regular tech support transferred me as soon as I described the Outlook sync issues, including the plugin error message, etc.).

The product specialist told me that they have escalated this to engineering, and he was hoping for a fix to be delivered soon, maybe as soon as the end of the week. This is a real problem that is affecting many users (just do a quick search on the Apple support forums) and is an Apple/iTunes problem, not an Outlook problem. You, and many others, are lucky enough to have the sync conduit working properly, many others are not.

I think you were too quick to blame the user and Outlook in your reply above, while holding Apple blameless.
 

plasmo

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Jul 8, 2007
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This guy over at the Apple forum figured the problem out and he's my hero!

Yes but Outlook 2003 disables one of the add-ins which causes Outlook to crash when you load program. Then the add-in is disabled and you can't enable it just by selecting the box in tools>other>advanced>com add-ins because it won't happen.It just keeps unchecking itself.
Here's what to do: with outlook open go to "about Outlook" You'll see a button "disabled components" under that will be the offending iPhone addin. RE-enable it. Then do the manouevre I mentioned in second sentence. Then sync iPhone and all contacts, calendar etc will sync to phone. BUT the next time you start up Outlook it will tell you that the addin causes a serious error and will disable it. I guess we will have to enable it each time we want to sync for now -Microsoft had no idea (nor did Apple) after several hours on support lines. God only knows when and who will fix this. This seems to work for now however.
maybe this should be stickied for others that may have this problem...
 

Mactech

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Jun 28, 2007
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Apple is by no means blameless, I am sorry if I came across otherwise, my point is the Apple techs are somewhat trained, even a "specialist" is not a specialist with Office products or he would be working at Apple Corporate and working closley with M$ to resoolve these types of issues from the programming to documentation for the techs.

The transfering to an engineer means you got a level 1 tech that has no clue. They go by what is scripted and rehearsed, and if they don't sound like it then they are performing their job, I know, I have been there, done that.

That is the standard reply, what the techs don't know to tell you, is to make sure everything on the M$ side is patched and taken care of to rule that out.







For what it's worth, Apple has acknowledged that there is a real bug/issue with their side of the Outlook conduit. I spoke to a level 2 Apple product specialist (regular tech support transferred me as soon as I described the Outlook sync issues, including the plugin error message, etc.).

The product specialist told me that they have escalated this to engineering, and he was hoping for a fix to be delivered soon, maybe as soon as the end of the week. This is a real problem that is affecting many users (just do a quick search on the Apple support forums) and is an Apple/iTunes problem, not an Outlook problem. You, and many others, are lucky enough to have the sync conduit working properly, many others are not.

I think you were too quick to blame the user and Outlook in your reply above, while holding Apple blameless.
 

JnC

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Jun 17, 2007
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FWIW, I went through the process on a freshly rebuilt PC of installing all the service packs and updates, installing iTunes, selecting and reselecting the plug-ins as documented here, using DEP to bless iTunes, reinstalling iTunes and repeating the above. And nothing worked.

I went to a newer class of PC, installed iTunes, verified the plug-ins, and everything worked like a champ.

The long and short of it is, the Wintel environment is an elaborate house of cards with many combinations and permutations. That said, I was still able to install Plaxo on the problematic machine and it didn't have any problems interacting with the exchange side of things. So despite the complexity, it wasn't fundamentally impossible. Yet iTunes couldn't handle it.

I don't think iTunes for Windows is sufficiently robust enough to handle just any configuration thrown at it. We adhered to the recommended system build and we were 1 for 2.
 

TechnoDoc

New Member
Jul 2, 2007
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Apple is by no means blameless, I am sorry if I came across otherwise, my point is the Apple techs are somewhat trained, even a "specialist" is not a specialist with Office products or he would be working at Apple Corporate and working closley with M$ to resoolve these types of issues from the programming to documentation for the techs.

The transfering to an engineer means you got a level 1 tech that has no clue. They go by what is scripted and rehearsed, and if they don't sound like it then they are performing their job, I know, I have been there, done that.

That is the standard reply, what the techs don't know to tell you, is to make sure everything on the M$ side is patched and taken care of to rule that out.

Actually, I was directed to an iPhone product specialist, not a level 1 engineer/tech. He was fielding calls for this specific reason. He had no script, and didn't even offer any solutions, he wanted to hear exactly what I had experienced, including the 'scripted' solutions offered by the lower level Apple support. He gave me his name, his direct extension, his office hours, and asked me to call him if I had any more insights to share. He also took my name and phone number, and told me he was going to call me directly when a solution was available. This was not a typical support call.

He told me that they had received so many calls about this issue, that he and a few other product specialists were compiling data, so that engineering (software engineering, not tech support) could better diagnose and resolve the problem. He said that because of the volume of calls/complaints, this issue had been escalated, and was more than likely an issue with the iTunes sync plugin.

Lastly, I just received a brand new computer on Tuesday, high-end dual core, 4GB RAM, with a fresh build of XP Pro SP2, all updates installed...the only applications installed on the OS are MSOffice w/Outlook 2003 and iTunes. This machine has never synched.

My original computer, a lower end WinTel machine, with all sorts of 3rd party stuff installed, synched my contacts and calendar once, then never again.

As complex as the WinTel environment is, Palm and many other non-MS folks figured it out. Let's face it, the is a bug in the Apple sync plugin that doesn't always manifest itself, but it's real.
 

TechnoDoc

New Member
Jul 2, 2007
19
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Well, things have changed drastically in 15 minutes...

I just installed the new version of iTunes that was released today. I opened Outlook to see what would happen, and there was no error message. When I checked, the iTunes sync plugin was disabled, so I enabled it in both places, closed Outlook, then re-opened...and voila...no error!

I verified that both plugins were still enabled, opened iTunes and performed a sync, and it seemed to work. I am now going to put in some dummy contacts and events to see if it is still working.
 

TechnoDoc

New Member
Jul 2, 2007
19
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0
OK...so it seems to be working after installing the new iTunes! So far the only caveat is that Outlook has to be open for the sync to work, but it is working in both directions (new items, deleted items, and modified items).

Also, no error message when opening Outlook, and the plugin stays active.
 

nikcomp

New Member
Jul 12, 2007
1
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0
You probably need to check your addins and coms in outlook

Reply
I had the same issue. I had to go into outlook properties, advanced tab and there is a button in there I think it says com
Under that you will see 2 add ins. With the new iTunes 7.3 there are now 2 add ins it appears for iTunes that syncs outlook. Check them both and it will work.

T

I worked with an Apple tech for 3 HOURS last night and we couldn't get my iPhone to synch with Outlook 2003. He admitted to me that many people were having this issue. He also admitted that people with 2007 were having this issue as well.

I feel really duped by Apple. I now have to use the Windows Address Book to synch my contacts and I also have to use an online calendar which doesn't even synch with iPhone. I have to go to Safari and then to Yahoo where my calendar sits and read it there.

This is really unbelievable and shame on me for being a pioneer and wanting it so bad. I learned my lesson...

Now I'm just hoping an update will fix this issue soon.
 

Maynard123

New Member
Jul 5, 2007
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0
First, I'm not a technical person, so please excuse my lack of expertise in this area...I'm just trying to get this thing to work.

It is probably useful to distinguish between Outlook 2003 and 2007, XP vs. Vista, and whether or not your Outlook is connected to a company exchange server.

As far as I can tell, with OL 2007, you wont find add-ins in the options tab. Instead, you need to go to Tools/Trust Center/Add-ins. There you will see the active add-ins, inactive add-ins, and disabled add-ins. I show two iTunes add-ins that are active: "iTunes Outlook Addin" and "Outlook iTunes Sync Addin".

Unfortunately for me, I am unable to sync my iPhone calendar, even with all of the steps outlined in this thread. I think the problem may be that I am connected to exchange. IMAP is enabled on our exchange server, so I am able to get/send my exchange/outlook email fine on my iPhone. When I move an inbox item on my iPhone to a folder, the same thing quickly happens on my desktop. However when I move or deleted items in my iPhone inbox, the items stay visible in my desktop outlook/exchange inbox...perhaps that is just an IMAP thing.

Exchange Outook creates an ".ost" file, which is probably not supported for sync-ing in this release of iTunes. iTunes is probably looking for a ".pst" file, the standard for non-exchange Outlook. However I notice that my 2007 OL/Exchange now creates a file called "calendar for iPhone.pst" and keeps it up to date. I was hoping iTunes would find that file and sync to it, but it doesn't seem to be happening. I have done a sync reset-history in iTunes, but that doesn't help.

My clumsy work-around at the moment is to export calendar items to a text file, and import that file to a iphone-Profile version of Outlook, then sync. I'm still messing with.
 

ImOnlyaUser

New Member
Jul 13, 2007
1
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0
simple fix based on version of other suggestions

I worked with an Apple tech for 3 HOURS last night and we couldn't get my iPhone to synch with Outlook 2003. He admitted to me that many people were having this issue. He also admitted that people with 2007 were having this issue as well.

I feel really duped by Apple. I now have to use the Windows Address Book to synch my contacts and I also have to use an online calendar which doesn't even synch with iPhone. I have to go to Safari and then to Yahoo where my calendar sits and read it there.

This is really unbelievable and shame on me for being a pioneer and wanting it so bad. I learned my lesson...

Now I'm just hoping an update will fix this issue soon.
After working with the Apple folks (~4hours) and reading a similar post (I think I did it slightly differently) from everything iPhone, I found something that fixed my syncing problem with my 2003 Outlook. I am running windows xp professional. What I did was...Step one: in outlook go to tools>options>other>advanced options>com add-ins> remove all add-ins relating to iTunes>select "ok">exit tools and close outlook and iTunes. Step two: unplug iPhone. Step three: go to control panel>add or remove programs>select the "change" option from "Apple mobile device support>select "repair">once finished the repair open iTunes, plug iPhone back in and sync. this fixed my problem (for now).