If you send iPhone for repair will Apple replace it or repair it?

abohsali

New Member
Bronze
Jul 12, 2007
45
0
0
#1
Hello,

I was just wondering if I send my iPhone for repair under warranty will Apple repair the same unit or replace it with new/refurbished one? I know that they used to replace them with refurbs in the past but not sure about now. Thank you.

-Bohs
 

ColsTiger

Zealot
Gold
Mar 8, 2007
5,856
2
38
Columbus, GA
#2
If they determine that it is covered by the warranty, they will replace it with a refurb.
 

thesaint

New Member
Bronze
Jul 9, 2007
341
0
0
DFW
#3
They will determine what to do. You need to send it in first and then its left to the Apple tech to determine whether to replace or repair your phone.

This is my third iPhone and they replaced it everytime with a new/refurb one. You cannot make out whether its a new or a refurbished phone. Some claim if they send you a phone in a white box then its a refurbished. Not sure how far this claim is right.
 

jjvaldez

New Member
Gold
Jul 3, 2007
2,615
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0
33
Salinas, Ca
#4
ewww. you get the Apple care and they send you used phones... yuck... im sure that if you talk to the right people then you can get s new one
 

jeansteichen

New Member
Bronze
Oct 3, 2007
31
0
0
#5
iPhone repair

Since you've sent in your phone for repair 3 times, how long did it take Apple to get a new/refurbished BACK to you?
Thanks.
 

Chris716

New Member
Nov 29, 2007
807
0
0
IL
#7
they will most likely send you a refurbished unit, but with Apple you cant even tell the difference between new and refurbished.
 

thesaint

New Member
Bronze
Jul 9, 2007
341
0
0
DFW
#8
they will most likely send you a refurbished unit, but with Apple you cant even tell the difference between new and refurbished.
Yeah true, I received 2 iPhones from Apple and I am not sure whether they were new or refurbished.
 

hksmr2

New Member
Sep 20, 2007
6
0
0
#9
Yeah true, I received 2 iPhones from Apple and I am not sure whether they were new or refurbished.
Does the back of the iPhone engraved say AppleCare Service? Please advise. Thanks
 

JoeT

Member
Silver
Dec 18, 2007
911
0
16
Tampa, FL
#13
Anyone try to take one back to an AT&T store (assuming you bought it there) or to the Apple store (again, if you bought it there)?

With my Sprint-purchased Treo, I went to the Sprint store and walked out with a refurb the one or two times I had a problem over the years. Of course, Palm and Sprint always insisted that Sprint was to handle support for the Treo; I don't know if Apple has the same arrangement with AT&T or not.
 

petalmom

New Member
Silver
Jun 30, 2007
494
0
0
#14
AT&T will not service the phone at all and you can't get a replacement for a defective unit there. You'll need to go to an Apple store or send it to Apple repair.

Merry Christmas!