iMessage is green all the time now.

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FFAP1234

Member
Bronze
Jun 12, 2010
429
12
18
#1
I wonder if somebody could advise me how to bring back the blue color when I text. I don't know if this is a big coincident but right after I registered a new iMac it happened.

I don't only can send massages as iMessage but I also receive a message saying that it fail. When I send a message it stars blue then it goes green and then I get a fail message info. but actually it delivers. I'm running iOS 7.1. I have tried so many ways to fix it, checked that iMessage is on with the right email and phone #. I have turned on and off iMessage millions of time. Is there somebody that may know what is wrong? My roommate and I use the same account and we both have the same problem. Thank you very much : )
 

Europa

Moderator
Senior Moderator
Dec 12, 2008
28,365
5,505
113
Utah
#2
Go to Settings > Messages > Send & Receive. Does it list your phone number and email address there? Remove the email address and test it with just the phone number. Make sure iMessages is still toggled on before you test it. Are you and your roommate sharing an iTunes account?
 

FFAP1234

Member
Bronze
Jun 12, 2010
429
12
18
#3
Yes the email and phone # are listed. Yes my roommate and I use the same iTunes account and we both the the same problem when I didn't before. It doesn't let me remove the email.
 

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Europa

Moderator
Senior Moderator
Dec 12, 2008
28,365
5,505
113
Utah
#5
Yes the email and phone # are listed. Yes my roommate and I use the same iTunes account and we both the the same problem when I didn't before. It doesn't let me remove the email.
That email address is what's causing the problem. Do you need to receive iMessages to that address on your phone? If not, I would just remove it. If so, remove it and try adding it back in to see if the problem persists. To remove it you'll need to do this:

Go to Settings > Messages > Send and Receive.

Now tap on your Apple ID at the top and an options window will appear. Select Log Out and then only your phone number will be associated with your iMessages.
 

Europa

Moderator
Senior Moderator
Dec 12, 2008
28,365
5,505
113
Utah
#11
I can try to do that but I always had it set it up that way. Why would it be different now?
I'm not sure what went wrong when you set it up on the Mac, but I think the email address is causing the current problem. You can try adding it back in afterwards. I would delete it and test it first.
 

FFAP1234

Member
Bronze
Jun 12, 2010
429
12
18
#12
I'm not sure what went wrong when you set it up on the Mac, but I think the email address is causing the current problem. You can try adding it back in afterwards. I would delete it and test it first.
I removed the email but didn't solve the problem.
ImageUploadedByiCafe Forums1397710963.256464.jpg
 

FFAP1234

Member
Bronze
Jun 12, 2010
429
12
18
#13
I spent hours with technical support but I didn't have any lack. They said that the iMac has nothing to do with it, however it all started then unless it was a big coincident.
 

Europa

Moderator
Senior Moderator
Dec 12, 2008
28,365
5,505
113
Utah
#14
I removed the email but didn't solve the problem. View attachment 36464
Toggle iMessages off and then back on. Now make sure Send as SMS when iMessages is unavailable is off and reboot. After rebooting, send a test text. If that works, turn Send as SMS if iMessages is unavailable back on and send another test text. Make sure you are texting someone with an iPhone other than your roommate since he hasn't fixed his phone yet. Since he hasn't fixed it, he can't receive iMessages. You can text yourself for these tests.
 

FFAP1234

Member
Bronze
Jun 12, 2010
429
12
18
#15
Toggle iMessages off and then back on. Now make sure Send as SMS when iMessages is unavailable is off and reboot. After rebooting, send a test text. If that works, turn Send as SMS if iMessages is unavailable back on and send another test text. Make sure you are texting someone with an iPhone other than your roommate since he hasn't fixed his phone yet. Since he hasn't fixed it, he can't receive iMessages. You can text yourself for these tests.
I fallowed step by step as u told me and is green no matter what I do.
ImageUploadedByiCafe Forums1397712174.990806.jpg
. I'm send it to myself.
 

FFAP1234

Member
Bronze
Jun 12, 2010
429
12
18
#17
Yes, yes and yes. I promise u I have tried all kind of different ways. I don't know what else to do.
 
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