iMessage linked to email on iPhone

Ledsteplin

Genius
Gold
Oct 29, 2013
4,814
985
113
65
Florence, AL
#1
Long story, so in short, my sister has not been using iMessage. She had Verizon block messages and preferred to use Facebook Messenger. So then AOL has a security breach and she tries to change her AOL password. So they send her a code to SMS, which was blocked. So she removes the block. I tell her Verizon does not charge for iMessage text. She has no text plan. So I go to send her an iMessage and it's green. She said it was turned on. So then I see that it's tied to her email address, rather than her phone number. Everything looks correct in send and receive. What does she need to do to get iMessage on her phone number? Does she need to sign out of iMessage, then sign back in? If so, in what way? Thanks!
 

Ledsteplin

Genius
Gold
Oct 29, 2013
4,814
985
113
65
Florence, AL
#3
Settings > Messages > Send & Receive > Add her phone number
Her number is there. It shows her Apple ID at top. Then her number under "You can be reached...". Then her email below that. Both number and email are checked. Then down where it says "Start New...", it shows her number and email below the number. The number is checked, but not the email.
 

Europa

Moderator
Senior Moderator
Dec 12, 2008
28,365
5,506
113
Utah
#4
She could try toggling it off and back on to activate it again, but once iMessages is activated, she just needs to give it some time. Sometimes it doesn't immediately start working after it's activated or stop working after it's deactivated.
 

Ledsteplin

Genius
Gold
Oct 29, 2013
4,814
985
113
65
Florence, AL
#5
She could try toggling it off and back on to activate it again, but once iMessages is activated, she just needs to give it some time. Sometimes it doesn't immediately start working after it's activated or stop working after it's deactivated.
She toggled it off and back on but didn't mention any activation option. Never mind, I see what it does with activation. She may just need to uncheck the email address under the number below "You Can Be Reached...". Mine are all checked.
 
Last edited: