iOS 5 and iTunes 10.5 won't sync.

Jun 21, 2009
2,466
367
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San Francisco-ish
#1
I've never had so many problems with an update as iOS 5 and iTunes 10.5. Instead of syncing, it just sits there until I take my iPhone 4 off the dock. Then it gets mind-boggling, after I disconnect my phone, iTunes will either finally show the iPhone screen in iTunes or say I need to restore (which actually worked a couple time but wasn't needed). I've tried re-installing iTunes, restoring my phone a few times, rebooting and the like

Anyone else having this problem or have a solution?
 

iphonewarrior

Moderator
Moderator
Apr 11, 2008
13,847
702
113
#2
Have you tried using a different cable? If iTunes can find your device why don't you try syncing via wifi?
 

verwon

Evangelist
Gold
Jul 29, 2011
1,015
121
63
Seattle
#3
I was having trouble with it, got frustrated and did a manual sync, now no more problems. It works perfectly over wifi.


Sent from my iOS ecosystem!
 
Jun 21, 2009
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#5
well, I got a different cable and nothing, I'm noticing that when iTunes is running, my computer as a whole runs slower/poorer. I'm pointing my finger at iTunes, I think it's broken...
 
Oct 18, 2011
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#6
I'm having the same problem. It's driving me insane. I have re-installed iTunes 10.5 several times. I have reset the phone. I have changed cables. Wifi sync won't work as iTunes "drops" the device ID as soon as I disconnect the phone.

I'm on xp so I can't use iCloud. I've wasted all day on this. Desperate for a solution!
 
Jun 21, 2009
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#7
you and I both... apparently I'm restoring my iPhone 4 again for probably the 5 time in the last 20 hours. I've also tried removing iTunes and installing a fresh copy instead of just installing over the current copy, but it's exactly the same...
 
Oct 18, 2011
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#8
Ok, I've finally sorted mine. Here's what I did. I reset the phone and instead of trying to sync outright with iTunes, I connected the phone without running a sync. I then right clicked on the phone under devices, and selected "restore from backup". I used the last backup I did with my old phone. It took two attempts to run the restore. After that, the phone fully synced itself on restart and is working fine now.

Still don't have wifi sync working, but I'll worry about that another day.
 
Jun 21, 2009
2,466
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#9
good, I'm glad you got things up and running. I'm still stuck personally. I tried resyncing on a different computer and that seems to have got the ball rolling, but I still can't sync on my main computer...
 

iphonewarrior

Moderator
Moderator
Apr 11, 2008
13,847
702
113
#10
good, I'm glad you got things up and running. I'm still stuck personally. I tried resyncing on a different computer and that seems to have got the ball rolling, but I still can't sync on my main computer...
Have you tried using different ports on your computer?
 
Jun 16, 2008
1,177
12
38
Tinley Park, IL
#11
Are you getting stuck at a "waiting to copy items" message or something similar? If so, you're not alone. Theres a big discussion on the Apple forum and there's no easy fix, it's trial and error on shutting off certain syncing aspects to see what gets you past that point.
 
Jun 21, 2009
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#12
I think at this point, I've tried just about everything. what's happening right now is every time I plug my phone in, it tells me to restore after I unplug it, then when I plug it back in, it lets me restore but as soon as the restore is done, it tries to do it again. I just want my phone up and running...
 
Jun 21, 2009
2,466
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#13
I GOT IT! It took long enough tho... if anyone is having any kind of syncing problem, do this...

uninstall all iTunes related software in this order:
iTunes
QuickTime
Apple Mobile Device Support
Apple Software Update
Bonjour
Apple Application Support

Then, make sure any copy of the iTunes installer. Reboot your computer, download a fresh copy of iTunes, install and sync. All should be good.
 

nevohni

New Member
Apr 23, 2012
1
0
1
#14
I GOT IT! It took long enough tho... if anyone is having any kind of syncing problem, do this...

uninstall all iTunes related software in this order:
iTunes
QuickTime
Apple Mobile Device Support
Apple Software Update
Bonjour
Apple Application Support

Then, make sure any copy of the iTunes installer. Reboot your computer, download a fresh copy of iTunes, install and sync. All should be good.
THANK YOU SO MUCH!
I signed up just to say thanks, because I've been trying everything FOREVER, and nothing worked until I came across your post, which worked like a charm. Thanks again.