- Sep 8, 2007
Iresq might have cheaper repair costs than Apple. Apple charged $100 for iPhone screens can't imagine what they charge for iPads.
I still think $2500 for a laptop is ludicrous!I've owned an iPhone since 2007, had them all, over the winter I broke the glass for the first time, they replaced my iPhone for free, it's customer service like Apple's that is the reason I dropped 2,500 on a MacBook pro.
His reason was pretty clear. I only had it 2 weeks, accidents happen, they want me happy. I was wearing work clothes. Khakis and jacket lolwow, amazing customer service. I wonder how they decide who they give free ones too, as I can't imagine them giving them to every customer with a broken iPad. Maybe you were wearing his favorite baseball team cap?
I see your story made it to the front page of eiC, as well it should !His reason was pretty clear. I only had it 2 weeks, accidents happen, they want me happy. I was wearing work clothes. Khakis and jacket lol
Yes I was happy to see this. Apple's great customer service should be highlighted. I hope enough people see it and decide to buy an Apple product because of it. It would at least cover the cost of my clumsiness lol.I see your story made it to the front page of eiC, as well it should !
Amazing customer service indeed.
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That, my friend, is awesome.Why I Love Apple (this deserved a title - guess how it turns out)
Went into the Apple Store at 6:50 for my 7:10 genius bar appointment, was helped around 6:55.
I was asked what they could help me with. I did a half laugh, half whimper and pulled out this iPad 2 turned abomination. Explained my store in full and was completely honost. 10 minutes later after he had written his report, he explains the following. This is as close as I can get it to word for word
"We can't replace the glass because the damage is too severe. That costs $250. We will have to replace the whole thing. This costs $349. But, we understand accidents happen, and you just got this 2 weeks ago. Apple isn't trying to break anyone's bank. We want you to enjoy it. So we are going to replace it for free."
I felt like giving the guy a hug, but instead just breathed a sigh of releif and said, (probably 3 or 4 times), "I can't tell you how miuch I appreciate that."
So in 3-5 businesss days they are going to give me a call at which time I bring back the broken one (I took it home with me) and they give me a brand new one. Man, if I was a fanboy before, im not sure what I am now, but I have definitely been promoted. I'm not a religious person at all, but leaving the Apple store I immediately pulled behind someone in my car who had a license plate that said "THKQGOD"
Today I was supposed to meet my girlfriend at her house at 5:30, but I was finishing up a podcast and didn't get out of my house until 6. When it happened I had that feeling that if I had left when I was supposed to this wouldn't have happened. I was actually thinking in my head that someone was out to get me. Crazyness
You, my friend, would have dropped it on purpose just to get a new one because that one had light-bleeding, or something else. Come on, now, tell the truth! LOLYou scammer! j/k lol but that is what everyone else would have called me if I would have posted this thread. Kinda funny I know ...
Hey, at least you didn't drop it in the toilet or bath, like some really clumsy people have done.Yes I was happy to see this. Apple's great customer service should be highlighted. I hope enough people see it and decide to buy an Apple product because of it. It would at least cover the cost of my clumsiness lol.
Yeah I agree. But even a different Apple Store employee who I spoke to over the phone was great and explained that they understand accidents happen. I mean he did tell me to come in with the expectation of having to pay, but he said they will see what they can do for me based on the damage.I read the article this morning. I was really happy they replaced it for you. Sometimes you just get the right genius on the right day.